At Sitetracker, we are in the process of reinventing our product from the ground up. Based out of our office in Bangalore for 2-3 days a week, we're looking for a Senior Product Designer who can be both the Design leg in the Trio, and take on a leadership role within the India design team. As a Senior Product Designer at Sitetracker, you will own a vertical/product area along with the other members of your trio: a Product Manager and a Tech Lead. Together, you are involved in decisions from day one through launch. Your work will move our product in the direction you believe is best. For this role, we need someone who has a deep drive to understand complex problems, who finds creative ways to learn the users’ needs and experiences, who finds creative and elegant solutions to those problems – and who can bring their team and the wider organization with them on that journey. We need someone who is organized, proactive, and extremely communicative. The Skill Set: Effectively lead discussions and design activities with team members and partners Effectively manage multiple projects and negotiate competing priorities with product and engineering peers Lead workshops to surface knowledge and ideas Execute a vision that has been laid out and ask additional questions to clarify ambiguity Articulate design decisions effectively Understand how to use modern design and workflow tools like Figma, Miro, Coda, Maze, and Jira Work with various design systems and languages Have a strong eye for aesthetics Apply basic understanding of User Research methodologies Apply experience with information architecture, requirements synthesis, and new product explorations Work with a distributed North American team Within 60 Days, You'll: Understand Sitetracker’s tools, the problems we solve, and the people we solve them for Start formulating user and customer personas for your space Design and iterate on ideas with product managers and stakeholders Lead brainstorming and early feature discovery sessions with your product and engineering peers Create final designs, and test them with internal and/or external users Stay involved in the development of a feature from conceptualization to code-complete Complete your own audit of you product area and identify areas of improvement Familiarize yourself with Salesforce Lightning Design System Within 180 Days, You'll: Conduct usability testing and research sessions with your product peer Become a trusted partner for your product peer, and our customers Build relationships within our company and with our customers Be able to articulate the value Sitetracker provides our customers and across various market segments Collaborate on improving our design and product processes Ship a new product to all of our customers Contribute to our young design system Within 365 Days, You'll: Become the most vocal advocate for our customers in your product segment Document best practices and educate your team, and the company as to what they are Drive efficiencies in the team by understanding the business needs and engineering constraints Define design standards you’ve implemented in your product area to help scale our designs Drive the product roadmap by actively participating in every phase of the product development cycle Understand application of new technologies to support business processes and overall user experience About Sitetracker Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers. However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges. We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture. Show more Show less

The Opportunity At Sitetracker, we’re hiring our first-ever Contract Manager — a unique opportunity to build a vital function from the ground up. As the central point of contact for all company contracts, you’ll take full ownership of how we manage, store, track, and maintain critical documents across the business. This role is essential to improving operational clarity, supporting due diligence processes, and ensuring that key contract terms, obligations, and renewal dates are never missed. Unlike legal-heavy roles you might find elsewhere, this position is more operational and administrative in focus, making it ideal for someone who thrives on creating structure, improving workflows, and taking real ownership. Until now, this work has been distributed across multiple team members — you'll bring it together into a single, streamlined system. If you’ve worked in a larger company and are now looking for the chance to leave your mark, this is your moment. You’ll have the autonomy to define best practices, implement scalable systems, and shape how contract management is done at Sitetracker for years to come. What You'll Do In this role, you’ll serve as a key partner across departments, driving internal enablement and supporting compliance management efforts. You’ll work closely with teams to ensure that compliance obligations are understood, operationalized, and continuously monitored throughout the organization. You’ll take the lead in developing, streamlining, and managing contract-related operational processes. This includes collaborating with stakeholders across departments to improve how contracts are handled and ensuring alignment with broader business goals. You’ll act as a go-to resource for internal teams—especially Sales—by providing guidance on contractual requirements and compliance obligations. Your support will be essential in helping teams manage contracts effectively while mitigating risk. Managing our contract records and reporting will be a core part of your responsibilities. You’ll maintain accurate documentation, track key contractual and statutory requirements, and support broader contract compliance objectives through structured oversight. Additionally, you’ll coordinate and document approvals for non-standard contract terms during negotiations, ensuring alignment between Sitetracker’s internal policies and third-party agreements. Your work will bring clarity and consistency to contract governance across the business. The Skills You'll Have: Organizational and Process Management Understanding the entire lifecycle of a contract, from initial request and drafting through negotiation, execution, storage, tracking key dates (renewals, expirations), and potential termination or amendment. This includes basic organization of contract documents and awareness of the different stages involved Ability to identify inefficiencies in existing contract workflows and contribute to the development and implementation of standardized processes, templates, and clause libraries to improve efficiency, consistency, and reduce errors. This includes documenting these processes and ensuring adherence Proficiency in using contract management software (CMS) or other tools for tasks such as contract storage, tracking, alerts, reporting, and workflow automation. This also includes the ability to identify opportunities to optimize the use of these systems to enhance efficiency and provide better insights Worked at a high growth tech company that has been through multiple financing rounds and/or liquidity event(s) and have had to navigate and establish new processes Understanding of Contract Law and Software-Specific Agreements Understanding the core elements of a valid contract (offer, acceptance, consideration, legal capacity, lawful purpose), common contract clauses (indemnification, warranties, limitations of liability, termination), and fundamental legal concepts like breach of contract and remedies Comprehending the unique legal and commercial aspects inherent in software agreements. This includes understanding different software licensing models (SaaS, perpetual, subscription), intellectual property rights in software (copyright, patents, trade secrets), data privacy and security obligations (e.g., GDPR, CCPA, HIPAA), service level agreements (SLAs) Negotiation and Communication Skills Ability to translate complex legal and technical jargon found in software agreements into clear, understandable language for non-legal and non-technical stakeholders (e.g., Sales, Product). Comprehending the unique legal and commercial aspects inherent in software agreements. This includes understanding different software licensing models (SaaS, perpetual, subscription), intellectual property rights in software (copyright, patents, trade secrets), data privacy and security obligations (e.g., GDPR, CCPA, HIPAA), service level agreements (SLAs) Inquisitive, questioning mentality with strong critical judgment, careful attention to detail, and strong organizational skills Excellent written/verbal communication and negotiation skills Highly responsive and service-oriented attitude Ability to lead and support cross departmental teams across various time zones, developing and maintaining strong working relationships, and working effectively with various levels in an organization Risk Assessment and Mitigation Ability to recognize common potential risks within standard contract clauses. This includes understanding the implications of standard indemnification language, warranty provisions, limitations of liability, data privacy clauses, and termination rights Gained the ability to analyze risks specific to software agreements, such as those related to intellectual property infringement, data security breaches, service level failures, compliance with evolving data privacy regulations, and the implications of different licensing models. This also involves understanding the potential financial, reputational, and operational impact of these risks on the software company The ability to proactively develop and implement strategies to mitigate identified contractual risks. Within 90 Days, You'll: Develop a solid understanding of the company's business model, industry, products/services, and key stakeholders Familiarize themselves with existing contract templates, processes, and systems (if any) Review and analyze key existing contracts to understand obligations, risks, and opportunities Evaluate the current state of contract management processes (creation, review, negotiation, execution, storage, tracking) Basic Contract Support:- 1 )Begin assisting with the review and negotiation of less complex contracts under supervision 2) Learn and utilize any existing contract management software or tools 3) Ensure proper organization and storage of executed contracts Within 180 Days, You'll: Independently manage the full lifecycle of a wider range of contracts, including drafting, reviewing, negotiating, and executing Ensure contracts align with company policies and legal requirements Process Implementation:- 1) Begin implementing identified improvements to contract management processes 2) Contribute to the development and maintenance of standard contract templates and clause libraries 3) Ensure consistent application of contract management procedures across the organization 4) Identify and escalate potential contractual risks and propose mitigation strategies Establish basic contract tracking mechanisms to monitor key dates, obligations, and performance Effectively communicate contract terms and obligations to relevant teams Within 365 Days, You'll: Contribute to the development and execution of the company's overall contract strategy and proactively provide advice and guidance on contractual matters to internal stakeholders Lead efforts to further optimize and streamline contract management processes for efficiency and scalability Evaluate and potentially implement contract management software or tools to enhance workflow Contribute to the development and maintenance of contract-related policies and procedures Develop and deliver insightful contract-related reports and analysis to inform business decisions Show more Show less

We seek a highly organized and detail-oriented QA Analyst to join our Sitetracker Solution Delivery Team. In this role, you will ensure that Sitetracker implementations meet customer-specific business requirements and deliver high-quality solutions. You will work closely with our Project Managers, Solution Architects, Solution Analysts, customers, and technical teams to validate that the software and configurations meet the agreed-upon acceptance criteria, ensuring a seamless deployment for our clients. Key Responsibilities: Collaborate with the implementation team and customers to gather and understand specific business requirements for Sitetracker implementations. Design, document, and execute test strategies, plans, and cases that align with customer-specific needs and configurations. Define and refine acceptance criteria for each implementation, ensuring that it aligns with customer expectations and Sitetracker’s solution capabilities Conduct functional, integration, and user acceptance testing (UAT) to validate that custom configurations, workflows, and integrations meet the client’s business requirements Identify, document, and track issues discovered during testing and work with the implementation consultants and technical team to resolve them before go-live Act as a liaison between the customer and Sitetracker’s internal teams during the testing phase, ensuring all parties are aligned on requirements, acceptance criteria, and timelines Assist with final validations, provide testing support during go-live phases, and ensure that the implementation is stable and meets customer expectations Contribute to the refinement of Sitetracker’s implementation and testing methodologies by providing feedback on common issues or improvement opportunities The Skillset: 2+ years of experience in software quality assurance, preferably in a SaaS implementation or customer-facing role. Hands-on experience with test management tools like JIRA, or similar Familiarity with project-based implementation cycles and working directly with external customers to deliver custom software solutions Strong analytical and problem-solving skills, with the ability to quickly understand customer processes and translate them into effective test cases Excellent communication and collaboration skills, with the ability to work effectively across teams, including customers, implementation consultants, and technical resources High attention to detail with a focus on ensuring quality in custom deployments Experience working in Agile or Scrum environments is beneficial, especially within an implementation context Preferred Qualifications: Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform Developer)Experience working with the Salesforce platform, with a focus on testing configurations, workflows, and integrations Experience in telecommunications, utilities, or energy industries Knowledge of performance and security testing Within 90 Days, You'll: Gain a deep understanding of the Sitetracker platform, its implementation process, and its key features Build foundational knowledge of the Salesforce platform, focusing on the specific customizations and workflows Sitetracker implements for clients Shadow experienced Solution Architects and Solution Analysts and contribute to test planning, test case creation, and execution for smaller projects or portions of larger implementations Begin to understand the unique business requirements of Sitetracker’s key clients by reviewing project documentation and attending customer meetings Collaborate with implementation and engineering resources to gain insight into how Sitetracker's custom implementations are executed Within 180 Days, You'll: Lead the QA efforts for specific customer implementations, from test planning to execution and bug tracking. You will be responsible for ensuring that the implementation meets the customer’s acceptance criteria. Contribute to the refinement of QA processes by providing feedback based on your initial experiences. Proactively suggest improvements to test coverage, efficiency, and quality Establish strong working relationships with clients, acting as the main point of contact for QA-related queries during the implementation process. You will be expected to communicate test results, bugs, and fixes in a clear, professional manner Balance working on multiple customer implementations, providing QA support for varying project timelines, and managing priorities effectively Begin to identify areas where test automation could be introduced or expanded to improve efficiency in future implementations Within 365 Days, You'll: Take full ownership of QA on high-profile or complex Sitetracker implementations, working closely with senior stakeholders both internally and externally Become a key contributor to the overall QA strategy within the implementation team, identifying areas of improvement in processes, tools, and collaboration between teams As a seasoned QA Analyst, help onboard and mentor new team members, sharing best practices and lessons learned from your experiences Lead efforts to integrate automated testing for standard Sitetracker implementations, enhancing the overall efficiency and reliability of the QA process Contribute significantly to successful customer go-lives by ensuring that the final product is stable, reliable, and aligned with the customer’s needs. You’ll be recognized as a trusted QA resource both internally and by Sitetracker’s clients About Sitetracker Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers. However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges. We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and we’re continuing to invest in our people-first culture. Show more Show less

The Opportunity Based out of our office in Bangalore, Youll be part of our Solution Delivery - Implementation team and work at Sitetracker as a Solution Architect. You will have the opportunity to accompany some of the most forward-thinking companies and make a meaningful impact to the industries that they service. You will work closely with our customers across different regions & time zones to gather requirements and find creative design solutions to most effectively manage the customers business process. You will be responsible for propelling the quality of our implementations and will get in-depth exposure to Salesforce. With a strong attention to detail and a creative mind, you will drive success by working with a strongly committed and collaborative team that is laser focused on making a difference to the customers that we work with and the world that we live in. The Skill Set: Be willing to support customers in APAC (Singapore to Australia and in between) as well as EMEA Youll have Salesforce certifications and a passion for Salesforce Youll have successfully led Salesforce cloud implementations or implemented a product built on Salesforce for customers Youll be fully accustomed to leading implementations with enterprise-level customers from kick-off to go-live Gather requirements from customers and designing software solutions based on complex customer business processes and requirements Identify areas of implementation process improvements based on latest Sitetracker product features Utilize your strong understanding of database principles to create efficient solutions Organize multiple ongoing projects and able to troubleshoot issues with precise attention to detail Learn new tools and software and leverage them to develop a thoughtful, analytical insights Perform analysis on customer data and build reports/dashboards based on customer specifications Configure/develop Salesforce in a client facing environment is preferred Within 60 days, Youll: Develop a foundational knowledge of the Sitetracker platform and of the telecommunications industry Be able to create, at a high level, a solution using Sitetracker to resolve a customer challenge (You won t need to be able to create or implement technically - but will be able to think strategically on how Sitetracker can solve their problem) Lead a small business or corporate level implementation supported by an experienced implementation lead Identify best practices, gap areas, and/or any areas of opportunity for improvement in our existing process Review large customer data set with no assistance/help from teammates Utilize knowledge of salesforce flows, workflow types, profiles vs. roles, report types, lookup vs. master-detail relationships Within 180 days, Youll: Understand early in the implementation lifecycle when scope creep is occurring and call those issues out to the team Be able to independently lead a corporate level implementation Appropriately communicate the right message to customers Raise issues to the internal team when an issue appears Within 365 days, Youll: Design clean and efficient implementations that require little/no rework and pre go-live demos receive glowing reviews Rarely have difficulties implementing a solution for a customer. If development help is needed, you are able to provide clear a clear vision of what the solution should be and what the requirements are to the Implementation Developer Be able to lead an enterprise level implementation without support Influence the core product roadmap by providing meaningful feedback based on what you hear/learn from our customers

The Opportunity: Based out of our office in Bangalore and working at Sitetracker as a Senior Project Manager, you won’t just oversee timelines—you’ll drive enterprise-level impact. You will be part of projects that spread across the whole of APAC covering the far east, ASEAN as well as ANZ often working with customers across different time zones and cultures. This role is at the heart of aligning strategic goals with project execution, ensuring that initiatives deliver measurable business value across global teams. You’ll lead complex, cross-functional projects that span departments and time zones, breaking down silos and driving alignment among diverse stakeholders. This high-visibility role requires you to take complete ownership of every project outcome, from initiation to successful delivery. You are the ultimate driver of success, ensuring that all aspects align to achieve the desired business value and customer success criteria. Success hinges on your proactive approach to anticipating challenges, mitigating risks, and driving internal and external party behaviors towards shared goals. Governance and project health is the priority. With a focus on delivery, reporting, and resource optimization, you’ll act as the trusted link between strategic vision and operational delivery. This is a rare chance to own high-visibility programs, work directly with executive leadership, and help shape the future of our enterprise PMO practices. For high-performing project leaders, this is a career-defining platform—offering exposure and autonomy. What You'll Do: You’ll lead high-impact, cross-functional projects from start to finish—keeping them on time, on budget, and aligned with global business goals. You’ll turn strategy into action by building clear plans, proactively managing risks, and driving results that deliver real business value. You’ll be intimately familiar with project contracts to understand the impact of scope changes, subscription changes, and levels of effort. You’ll be the go-to connector across teams, breaking down silos and keeping stakeholders aligned across time zones. You’ll own governance and reporting, provide sharp updates to execs, and ensure every project meets PMO standards. You’ll hold internal cadences with all parties related to the customer including post project resources to optimize for onboarding and long term customer success. Your proactive engagement will be key to fostering collaboration and ensuring smooth transitions. You’ll improve how we deliver, standardizing tools and processes to boost efficiency and visibility. You'll ensure our customers are set up for long-term adoption and success on the Sitetracker platform, all while rigorously maintaining project budget and timelines. The Skills You'll Have: Strategic Project Management Proven ability to lead multiple complex, cross-functional software implementations across enterprise and SME customers in global regions (ANZ & Asia) using both agile and waterfall methodologies Able to dedicate and manage your time to deliver projects across different time zones (+1 IST to +5 IST) Expert in aligning project execution with strategic goals—turning vision into actionable plans, managing scope, contracts, and change orders, and owning results from initiation to post-launch Quickly assesses urgency and impact across competing priorities to reallocate resources and ensure timely, high-quality delivery Drives governance through clear accountability, issue/risk mitigation, and proactive status reporting—delivering insight-driven updates and recommendations to C-level stakeholders Leverages KPIs and business impact metrics to guide decision-making and demonstrate project ROI to executive audiences Builds trusted relationships with senior executives and tailors communication to align project updates with business priorities Stakeholder & Relationship Management Builds trusted relationships with internal and external stakeholders by deeply understanding their goals, pain points, and communication preferences Skilled in identifying and mapping stakeholder landscapes—executives, business users, technical teams, and vendors—to ensure alignment and sustained engagement Leads with influence, not authority, using data-driven insights to manage expectations, articulate trade-offs, and unify misaligned teams Creates a collaborative project environment that promotes transparency, shared ownership, and long-term stakeholder partnerships Navigates strained relationships or at-risk projects with calm, credible communication and a solution-oriented mindset Technical Aptitude & Operational Rigor Fluent in enterprise software concepts including Salesforce cloud architecture, custom development, integrations, and data migration—enabling confident collaboration with engineers, architects, and product teams Reads and interprets technical documentation, APIs, and architecture diagrams to validate feasibility and identify risks early in delivery Proficient in using tools like Jira, Confluence, GitHub, Excel, and PowerPoint to drive execution, track progress, and surface insights that inform decisions Understands data models, relational databases, and reporting tools to process complex project data and generate real-time dashboards for monitoring and reporting Process Optimization Identifies inefficiencies, bottlenecks, and redundancies in workflows, driving structured improvements to streamline delivery and enhance user experience Facilitates cross-functional workshops and discovery sessions across time zones to co-design scalable, future-state processes Balances global standardization with regional or legal customizations—tailoring rollout approaches based on each country’s change-readiness level Introduces delivery frameworks and toolkits that enable consistent execution and repeatable success across projects Champions continuous improvement through feedback loops and retrospective analysis to enhance delivery practices and customer adoption over time Within 90 Days, You'll: Establish a comprehensive understanding of the Sitetracker’s operational, technical, and customer’s landscape to align software implementation goals with business priorities Understand current project readiness (tools, resources, teams, timelines) and identify major risks, gaps, and dependencies across projects Build relationships with executive stakeholders, regional leaders, and key cross-functional teams to ensure support from the relevant stakeholders for the project success Learn and begin applying Sitetracker’s delivery methodology, including its governance framework, cadence structure, and success metrics Deliver an executive-level presentation on early insights, budget, issue/risk mitigation strategies, and implementation timeline Within 180 Days, You'll: Successfully launch and complete at least one full implementation, demonstrating measurable value and scalability Optimize implementation processes by introducing standardization in each step of the project development life-cycle Drive a data-driven feedback loop across teams to continuously refine implementation efficiency, user engagement, and team performance Secure high satisfaction ratings from regional stakeholders, ensuring alignment with business objectives and addressing region-specific nuances Build trust and alignment with C-level executives and other stakeholders, tailoring communication to each while managing expectations and project trade-offs Within 365 Days, You'll: Lead the successful end-to-end implementation for at least 3 projects across all planned regions, including one complex enterprise Salesforce deployment with integration/custom dev components with documented ROI and executive endorsement Achieve and exceed target KPIs for system adoption, operational efficiency gains, and end-user satisfaction across all regions Standardize end-to-end project delivery and governance framework, enabling consistent execution, stakeholder engagement, and post-deployment value realization across projects across regions Serve as strategic advisor to executives, influencing roadmap decisions and new business initiatives using insights from analytics, retrospectives, and post-mortems Create a repeatable regional rollout playbook, including process maps, stakeholder engagement plans, risk escalation models, and change-readiness matrices tailored by country Show more Show less

The Opportunity: Based out of our office in Bangalore and working at Sitetracker as a Senior Project Manager, you won t just oversee timelines you ll drive enterprise-level impact. You will be part of projects that spread across the whole of APAC covering the far east, ASEAN as well as ANZ often working with customers across different time zones and cultures. This role is at the heart of aligning strategic goals with project execution, ensuring that initiatives deliver measurable business value across global teams. You ll lead complex, cross-functional projects that span departments and time zones, breaking down silos and driving alignment among diverse stakeholders. This high-visibility role requires you to take complete ownership of every project outcome, from initiation to successful delivery. You are the ultimate driver of success, ensuring that all aspects align to achieve the desired business value and customer success criteria. Success hinges on your proactive approach to anticipating challenges, mitigating risks, and driving internal and external party behaviors towards shared goals. Governance and project health is the priority. With a focus on delivery, reporting, and resource optimization, you ll act as the trusted link between strategic vision and operational delivery. This is a rare chance to own high-visibility programs, work directly with executive leadership, and help shape the future of our enterprise PMO practices. For high-performing project leaders, this is a career-defining platform offering exposure and autonomy. What Youll Do: You ll lead high-impact, cross-functional projects from start to finish keeping them on time, on budget, and aligned with global business goals. You ll turn strategy into action by building clear plans, proactively managing risks, and driving results that deliver real business value. You ll be intimately familiar with project contracts to understand the impact of scope changes, subscription changes, and levels of effort. You ll be the go-to connector across teams, breaking down silos and keeping stakeholders aligned across time zones. You ll own governance and reporting, provide sharp updates to execs, and ensure every project meets PMO standards. You ll hold internal cadences with all parties related to the customer including post project resources to optimize for onboarding and long term customer success. Your proactive engagement will be key to fostering collaboration and ensuring smooth transitions. You ll improve how we deliver, standardizing tools and processes to boost efficiency and visibility. Youll ensure our customers are set up for long-term adoption and success on the Sitetracker platform, all while rigorously maintaining project budget and timelines. The Skills Youll Have: Strategic Project Management Proven ability to lead multiple complex, cross-functional software implementations across enterprise and SME customers in global regions (ANZ Asia) using both agile and waterfall methodologies. Able to dedicate and manage your time to deliver projects across different time zones (+1 IST to +5 IST) Expert in aligning project execution with strategic goals turning vision into actionable plans, managing scope, contracts, and change orders, and owning results from initiation to post-launch. Quickly assesses urgency and impact across competing priorities to reallocate resources and ensure timely, high-quality delivery. Drives governance through clear accountability, issue/risk mitigation, and proactive status reporting delivering insight-driven updates and recommendations to C-level stakeholders. Leverages KPIs and business impact metrics to guide decision-making and demonstrate project ROI to executive audiences. Builds trusted relationships with senior executives and tailors communication to align project updates with business priorities. Stakeholder Relationship Management Builds trusted relationships with internal and external stakeholders by deeply understanding their goals, pain points, and communication preferences. Skilled in identifying and mapping stakeholder landscapes executives, business users, technical teams, and vendors to ensure alignment and sustained engagement. Leads with influence, not authority, using data-driven insights to manage expectations, articulate trade-offs, and unify misaligned teams. Creates a collaborative project environment that promotes transparency, shared ownership, and long-term stakeholder partnerships. Navigates strained relationships or at-risk projects with calm, credible communication and a solution-oriented mindset. Technical Aptitude Operational Rigor Fluent in enterprise software concepts including Salesforce cloud architecture, custom development, integrations, and data migration enabling confident collaboration with engineers, architects, and product teams. Reads and interprets technical documentation, APIs, and architecture diagrams to validate feasibility and identify risks early in delivery. Proficient in using tools like Jira, Confluence, GitHub, Excel, and PowerPoint to drive execution, track progress, and surface insights that inform decisions. Understands data models, relational databases, and reporting tools to process complex project data and generate real-time dashboards for monitoring and reporting. Process Optimization Identifies inefficiencies, bottlenecks, and redundancies in workflows, driving structured improvements to streamline delivery and enhance user experience. Facilitates cross-functional workshops and discovery sessions across time zones to co-design scalable, future-state processes. Balances global standardization with regional or legal customizations tailoring rollout approaches based on each country s change-readiness level. Introduces delivery frameworks and toolkits that enable consistent execution and repeatable success across projects. Champions continuous improvement through feedback loops and retrospective analysis to enhance delivery practices and customer adoption over time. Within 90 Days, Youll: Establish a comprehensive understanding of the Sitetracker s operational, technical, and customer s landscape to align software implementation goals with business priorities. Understand current project readiness (tools, resources, teams, timelines) and identify major risks, gaps, and dependencies across projects. Build relationships with executive stakeholders, regional leaders, and key cross-functional teams to ensure support from the relevant stakeholders for the project success. Learn and begin applying Sitetracker s delivery methodology, including its governance framework, cadence structure, and success metrics. Deliver an executive-level presentation on early insights, budget, issue/risk mitigation strategies, and implementation timeline Within 180 Days, Youll: Successfully launch and complete at least one full implementation, demonstrating measurable value and scalability. Optimize implementation processes by introducing standardization in each step of the project development life-cycle. Drive a data-driven feedback loop across teams to continuously refine implementation efficiency, user engagement, and team performance. Secure high satisfaction ratings from regional stakeholders, ensuring alignment with business objectives and addressing region-specific nuances. Build trust and alignment with C-level executives and other stakeholders, tailoring communication to each while managing expectations and project trade-offs Within 365 Days, Youll: Lead the successful end-to-end implementation for at least 3 projects across all planned regions, including one complex enterprise Salesforce deployment with integration/custom dev components with documented ROI and executive endorsement. Achieve and exceed target KPIs for system adoption, operational efficiency gains, and end-user satisfaction across all regions. Standardize end-to-end project delivery and governance framework, enabling consistent execution, stakeholder engagement, and post-deployment value realization across projects across regions. Serve as strategic advisor to executives, influencing roadmap decisions and new business initiatives using insights from analytics, retrospectives, and post-mortems. Create a repeatable regional rollout playbook, including process maps, stakeholder engagement plans, risk escalation models, and change-readiness matrices tailored by country.

The Opportunity Were looking for a highly experienced and strategic Staff Salesforce Engineer to join our growing team in Bengaluru, India. This foundational role is crucial for accelerating our product innovation and delivering significant customer value. As a dedicated technical owner and visionary for a key strategic charter (e.g., Development & Construction or Operations & Maintenance), youll lead one of our feature delivery teams in building robust, scalable solutions on the Force.com platform, utilising technologies such as Apex, LWC, Aura, Visualforce, and React . This isnt just about contributing code; its about being a force multiplier for your team. Youll drive the technical roadmap with significant autonomy, mentor senior engineers, and elevate our engineering practices to new heights. Youll work closely with Product Managers and UI/UX designers, leveraging sound architecture to deliver exceptional, scalable solutions tailored for various verticals, such as telecom and energy. Your success will be measured by the successful launch and adoption of new functionalities, the demonstrable growth of your teams technical capabilities, and the measurable improvement of our codebase health. If youre passionate about building elite teams and thrive on strategic ownership, this role offers the perfect platform to make a profound and lasting impact. The Skill Set Extensive custom development experience on the Force.com platform, with deep expertise in Apex, SOQL, SOSL, Lightning Web Components (LWC), and Aura . Profound knowledge of designing and implementing Apex REST Services and consuming Salesforce Platform APIs (e.g., REST, Metadata, UI, Tooling APIs). Demonstrated experience with asynchronous Apex (e.g., Future methods, Batch Apex, Queueable Apex ) and event-driven architectures (e.g., Platform Events ). Exceptional ability to understand complex Apex codebases and effectively debug them using various tools (Debug Logs, Apex Interactive/Replay Debugger). Strong understanding and practical application of modern JavaScript frameworks (e.g., React, Angular, Vue ) within the Salesforce ecosystem. Proficiency in continuous integration/continuous delivery (CI/CD) pipelines (e.g., Jenkins, CircleCI ) and Source-Driven Development practices (e.g., Git, GitHub, Bitbucket ). Deep knowledge and practical application of Salesforce development best practices, including Bulkification, Trigger Handlers, Selector Classes, and Enterprise Design Patterns . A passion for building highly scalable solutions, with a keen interest in measuring testing coverage and performance benchmarks. Proven ability to build strong, collaborative relationships with Product Managers and UI/UX Designers to define and execute the product roadmap. Excellent written documentation skills, with experience authoring technical design documents, API documentation, administration guides, and user stories. Exceptional verbal communication and collaboration skills, with the ability to partner effectively with non-technical stakeholders internally and directly with customers. Demonstrated experience leading technical teams of developers and QAs, utilising Agile methodologies like Scrum or Kanban.A strong commitment to providing constructive feedback and mentorship to team members through code reviews, sprint demos, and knowledge-sharing sessions. Ability to work closely with Engineering Managers to define and execute technical vision plans. A Bachelors degree in Computer Science or a related field is required. Within 60 Days, Youll: Become an expert in the functionality and codebase of several modules across our Salesforce product. Conduct deep analysis of complex areas of our codebase, identifying execution flow, design patterns, and areas for immediate improvement. Complete your development plan, fully ramping up on our technology stack and established design patterns. Build strong relationships with every member of your Scrum team and key stakeholders, both local and international. Deliver initial enhancements and bug fixes, demonstrating quick impact. Gain a thorough understanding of our business operations related to releases, upgrades, and production support. Actively participate in code reviews, providing constructive feedback aligned with our coding standards. Familiarize yourself with our deployment processes and contribute to their continuous improvement. Within 180 Days, Youll: Successfully built and shipped large, impactful modules and features. Implement several scalable enhancements and improvements to our most complex Salesforce codebases. Serve as a technical expert for modules and features developed, actively contributing to requirement and design sessions. Collaborate effectively with external teams to debug and resolve customer-reported issues. Proactively identify technical debt and architectural bottlenecks within your domain, and propose strategic action plans to address them. Architect end-to-end solutions, considering scalability, performance, and maintainability. Take part in customer meetings, effectively gathering requirements, understanding use cases, and explaining technical solutions in a clear, non-technical manner. Create and maintain epics and stories, delegating tasks to your team and monitoring progress to ensure timely delivery. Volunteer for and lead initiatives focused on advancing developer efficiency and best practices within the team. Within 365 Days, Youll: Successfully drove a major product initiative from concept to launch , showcasing seamless collaboration with Product Managers, Product Designers, and US-based counterparts, resulting in measurable customer adoption. Demonstrably elevate your scrum teams technical capabilities , actively mentoring senior engineers and introducing modern best practices that lead to improved velocity, code quality, and a reduction in post-release bugs. Measurably improve codebase health and scalability within your domain by successfully refactoring or re-architecting a critical component of the platform, resulting in tangible improvements like enhanced system performance, better developer productivity, or reduced maintenance overhead. Mentor junior and mid-level developers, fostering their growth and technical leadership. Drive efficiencies within the team, championing process and coding standard improvements. Define and advocate for standards for new technologies as they are introduced. Generically develop large-scale modules, enabling future extension and enhancement of our offering. Lead engineering initiatives focused on continuous improvement or leveraging new technology to enhance efficiency, quality, or user experience significantly. Develop strong industry expertise in the sectors we serve, using this knowledge to inform and improve the software you develop. Serve as a primary subject matter expert for other teams in various areas of the application, even those you werent directly involved in developing. Establish strong bonds with your team members, fostering an environment of efficient collaboration and delivering features that delight our customers.

The Opportunity The Product Knowledge Lead, Internally titled Business Systems Analyst isn't your average "IT Analyst" role. We're looking for a visionary “IT Analyst” who will be the driving force behind product proficiency and adoption within Sitetracker's dynamic Research and Development (R&D) organization. In this role, You will be a proactive enablement leader and a deep subject matter expert, moving beyond traditional documentation to strategically equip our R&D team and downstream consumers with the critical knowledge needed to master Sitetracker's product suite. Your mission is clear: eliminate internal friction, dramatically accelerate the adoption of new features, and elevate product proficiency across the entire organization. This high-visibility role offers the unique chance to directly influence the success of a sophisticated, enterprise-grade software solution that is mission-critical for leading organizations, directly impacting the efficiency and effectiveness of the entire Sitetracker organization through close collaboration with R&D and key stakeholders What You'll Do As our Business Systems Analyst for Product Enablement & Adoption, you will seize ownership of our product narrative and knowledge dissemination strategy. You will be the architect of understanding, ensuring that the products in your tech stack are not just understood, but truly valued and effectively leveraged both internally and externally. You are not just an educator; you are an evangelist, spearheading end-to-end enablement initiatives and owning the outcomes. Strategic Knowledge Framework: Design, launch, and continuously evolve a comprehensive product knowledge framework that ensures our internal teams are not just informed, but fully empowered with deep understanding of our product features, benefits, and diverse use cases. Platform Tool Mastery & Evolution: Maintain and optimize the tools and processes essential for keeping our platform knowledge current, highly functional, and perfectly aligned with product evolution. Content & Narrative Leadership: Oversee the creation of all product-related content, from in-depth admin guides and FAQs to concise product cut sheets and essential release notes. You'll be the ultimate arbiter of accuracy, consistency, and strategic messaging across all channels. Cross-Functional Communication & Alignment: Architect and facilitate highly effective internal communication strategies that keep all departments seamlessly aligned with product developments and critical updates. Empowering Go-to-Market Teams: Partner directly with sales, marketing, and customer support to significantly enhance their product understanding and elevate their communication prowess, transforming them into product champions. Driving Business Impact through Knowledge: Champion product enablement from product management, bridging engineering, sales, and marketing teams to align product knowledge strategies directly with overarching business goals. Feedback-Driven Evolution: Establish robust mechanisms to proactively gather feedback from diverse stakeholders, meticulously incorporating these insights to continuously refine and elevate our product knowledge materials and strategies. End-to-End Program Ownership: Independently own and flawlessly deliver all required documentation, training materials, and enablement components for an entire Program Increment (PI), from conception to completion. Deep R&D Partnership: Cultivate and maintain strong, collaborative relationships with each assigned development team, proactively embedding yourself in their processes to anticipate and address enablement needs before they arise. The Skills You'll Have: Product Expertise & Systems Analysis: Understand complex software products (like Sitetracker and Salesforce), analyze system functionalities, and translate technical intricacies into actionable insights. Be the "undisputed expert" on assigned product modules and understanding business implications, including how it functions and how it's used to identify enablement opportunities and solve adoption challenges. Strategic Enablement & Adoption Ownership: Be a proactive leader who doesn't just create content but designs and executes comprehensive enablement strategies. Own product proficiency, driving adoption outcomes, and delivering measurable improvements in usage. Design solutions for knowledge transfer and actively overcoming adoption barriers. Analytical & Problem-Solving Acumen: Quickly understand complex features and user behavior, identify root causes of adoption barriers Have the ability to analyze current processes for gaps and proactively lead initiatives Exceptional Cross-Functional Collaboration & Communication: Build strong, collaborative partnerships across R&D, Sales, Marketing, and Support. Lead effective communication with development teams to gather requirements and with business stakeholders to drive understanding and adoption Autonomous Execution & Data-Driven Decision Making: Be highly self-managed, taking full ownership of initiatives and driving them to successful outcomes. Use metrics to understand content efficacy and adoption rates, constantly seeking improvements, indicating a data-driven approach to their work. Within 90 Days, You'll: Achieve "Sitetracker Certified" status through our comprehensive certification program. Rapidly immerse yourself as a Sitetracker product expert, actively participating in training, exhaustively reviewing help content, and exploring every module within Sitetracker. Begin shadowing customer implementations to cultivate deep empathy and understanding of our customers' journeys, proactively identifying critical documentation and enablement gaps to optimize onboarding. Forge strong relationships across Engineering, Product, Marketing, Solution Delivery, and EDU teams, proactively identifying content gaps and workflow improvement opportunities. Within 180 Days, You'll: Become the undisputed subject matter expert for all new features and enhancements delivered by your assigned tech stack. Lead the complete overhaul and strategic rewrite of our existing Knowledge Management documentation into a cutting-edge wiki-style format, integrating your suggested improvements, voice, and style. Become Salesforce Admin Certified Develop and rigorously apply a hierarchical document tagging system that dramatically streamlines the end-user experience for searching and consuming resources. Continuously deliver impactful new documentation and enablement materials that directly support the successful launch of new features and service packs. Efficiently manage and prioritize incoming requests from stakeholders for new documentation and updates, ensuring timely and effective delivery. Within 365 Days, You'll: Proactively monitor and report on the adoption of technical documentation, leveraging data insights to drive continuous content improvements. Report on the measurable efficacy of your enablement efforts, consistently receiving high ratings and positive feedback on all engagements with internal stakeholders. Successfully deliver a high-impact, public-facing product enablement session, showcasing your expertise and leadership. Identify and articulate additional resources needed to strategically grow our documentation and enablement practice, scaling your successful efforts across the organization.

The Opportunity The Product Knowledge Lead, Internally titled Business Systems Analyst isn't your average "IT Analyst" role. We're looking for a visionary “IT Analyst” who will be the driving force behind product proficiency and adoption within Sitetracker's dynamic Research and Development (R&D) organization. In this role, You will be a proactive enablement leader and a deep subject matter expert, moving beyond traditional documentation to strategically equip our R&D team and downstream consumers with the critical knowledge needed to master Sitetracker's product suite. Your mission is clear: eliminate internal friction, dramatically accelerate the adoption of new features, and elevate product proficiency across the entire organization. This high-visibility role offers the unique chance to directly influence the success of a sophisticated, enterprise-grade software solution that is mission-critical for leading organizations, directly impacting the efficiency and effectiveness of the entire Sitetracker organization through close collaboration with R&D and key stakeholders What You'll Do As our Business Systems Analyst for Product Enablement & Adoption, you will seize ownership of our product narrative and knowledge dissemination strategy. You will be the architect of understanding, ensuring that the products in your tech stack are not just understood, but truly valued and effectively leveraged both internally and externally. You are not just an educator; you are an evangelist, spearheading end-to-end enablement initiatives and owning the outcomes. Strategic Knowledge Framework: Design, launch, and continuously evolve a comprehensive product knowledge framework that ensures our internal teams are not just informed, but fully empowered with deep understanding of our product features, benefits, and diverse use cases. Platform Tool Mastery & Evolution: Maintain and optimize the tools and processes essential for keeping our platform knowledge current, highly functional, and perfectly aligned with product evolution. Content & Narrative Leadership: Oversee the creation of all product-related content, from in-depth admin guides and FAQs to concise product cut sheets and essential release notes. You'll be the ultimate arbiter of accuracy, consistency, and strategic messaging across all channels. Cross-Functional Communication & Alignment: Architect and facilitate highly effective internal communication strategies that keep all departments seamlessly aligned with product developments and critical updates. Empowering Go-to-Market Teams: Partner directly with sales, marketing, and customer support to significantly enhance their product understanding and elevate their communication prowess, transforming them into product champions. Driving Business Impact through Knowledge: Champion product enablement from product management, bridging engineering, sales, and marketing teams to align product knowledge strategies directly with overarching business goals. Feedback-Driven Evolution: Establish robust mechanisms to proactively gather feedback from diverse stakeholders, meticulously incorporating these insights to continuously refine and elevate our product knowledge materials and strategies. End-to-End Program Ownership: Independently own and flawlessly deliver all required documentation, training materials, and enablement components for an entire Program Increment (PI), from conception to completion. Deep R&D Partnership: Cultivate and maintain strong, collaborative relationships with each assigned development team, proactively embedding yourself in their processes to anticipate and address enablement needs before they arise The Skills You'll Have: Product Expertise & Systems Analysis: Understand complex software products (like Sitetracker and Salesforce), analyze system functionalities, and translate technical intricacies into actionable insights Be the "undisputed expert" on assigned product modules and understanding business implications, including how it functions and how it's used to identify enablement opportunities and solve adoption challenges Strategic Enablement & Adoption Ownership: Be a proactive leader who doesn't just create content but designs and executes comprehensive enablement strategies. Own product proficiency, driving adoption outcomes, and delivering measurable improvements in usage. Design solutions for knowledge transfer and actively overcoming adoption barriers Analytical & Problem-Solving Acumen: Quickly understand complex features and user behavior, identify root causes of adoption barriers Have the ability to analyze current processes for gaps and proactively lead initiatives Exceptional Cross-Functional Collaboration & Communication: Build strong, collaborative partnerships across R&D, Sales, Marketing, and Support Lead effective communication with development teams to gather requirements and with business stakeholders to drive understanding and adoption Autonomous Execution & Data-Driven Decision Making: Be highly self-managed, taking full ownership of initiatives and driving them to successful outcomes. Use metrics to understand content efficacy and adoption rates, constantly seeking improvements, indicating a data-driven approach to their work Within 90 Days, You'll: Achieve "Sitetracker Certified" status through our comprehensive certification program Rapidly immerse yourself as a Sitetracker product expert, actively participating in training, exhaustively reviewing help content, and exploring every module within Sitetracker Begin shadowing customer implementations to cultivate deep empathy and understanding of our customers' journeys, proactively identifying critical documentation and enablement gaps to optimize onboarding Forge strong relationships across Engineering, Product, Marketing, Solution Delivery, and EDU teams, proactively identifying content gaps and workflow improvement opportunities Within 180 Days, You'll: Become the undisputed subject matter expert for all new features and enhancements delivered by your assigned tech stack Lead the complete overhaul and strategic rewrite of our existing Knowledge Management documentation into a cutting-edge wiki-style format, integrating your suggested improvements, voice, and style Become Salesforce Admin Certified Develop and rigorously apply a hierarchical document tagging system that dramatically streamlines the end-user experience for searching and consuming resources Continuously deliver impactful new documentation and enablement materials that directly support the successful launch of new features and service packs Efficiently manage and prioritize incoming requests from stakeholders for new documentation and updates, ensuring timely and effective delivery Within 365 Days, You'll: Proactively monitor and report on the adoption of technical documentation, leveraging data insights to drive continuous content improvements Report on the measurable efficacy of your enablement efforts, consistently receiving high ratings and positive feedback on all engagements with internal stakeholders Successfully deliver a high-impact, public-facing product enablement session, showcasing your expertise and leadership Identify and articulate additional resources needed to strategically grow our documentation and enablement practice, scaling your successful efforts across the organization

The Opportunity This Staff Engineer role represents an opportunity to serve as a technical visionary and a force multiplier, influencing the trajectory of our product innovation and delivering substantial customer value. As the dedicated technical owner for a strategic team, youll lead feature deliveries with significant autonomy, architecting robust, scalable solutions. Were discussing tackling complex challenges across various verticals, including telecom and energy. Your impact will be measured not just by the code you write but also by the successful launch and adoption of new functionalities, the demonstrable growth of your teams technical capabilities through mentorship, the proactive management of technical debt, and a tangible improvement in our codebase health. If youre passionate about building elite engineering teams, thrive on strategic ownership, and want to make a profound and lasting impact on our product and customers, this is your platform. Youll play a pivotal role in ensuring our software is not only functional but also high-quality, scalable, and maintainable, thereby driving our overall technical excellence. What You ll Do As a Staff Engineer and Tech Lead, you ll drive the technical roadmap, pushing the boundaries of what s possible on the existing platform and influencing the broader ecosystem. You ll be a leader and a mentor, empowering your team to build highly scalable and maintainable solutions that directly translate into significant customer value and product innovation. From influencing architecture to elevating engineering practices, your work will be pivotal in accelerating our growth and solidifying our position as industry leaders. Heres how youll make an impact: Drive Technical Vision & Architecture: You ll lead the technical vision for your domain, designing and implementing complex, scalable solutions in the existing platform while considering their impact and integration with Mobile and other micro-services. Youll ensure solutions are secure, performant, and maintainable. Champion Code Quality & Best Practices: You ll establish, champion, and rigorously enforce coding standards, design patterns, and best practices across software development, including comprehensive testing strategies for non-functional requirements like performance and security. Elevate Team Technical Proficiency: You ll act as a force multiplier for your team, actively mentoring other engineers through hands-on guidance (e.g., pair programming, debugging), facilitating knowledge-sharing sessions, and defining personalised development plans to foster continuous growth. Proactively Manage Technical Debt: You ll continuously identify, prioritise, and lead initiatives to address technical debt, ensuring the codebase remains robust, adaptable, and a foundation for future innovation. Bridge Technical & Business Outcomes: You ll collaborate extensively with Product Managers, Product Quality Leads, and Designers to deeply understand business and commercial outcomes, providing constructive technical input for prioritisation, capacity planning, and strategic discovery. Lead Complex Problem Resolution: You ll serve as the primary escalation point for intricate technical challenges, guiding root cause analysis for incidents, and continuously monitoring system health to identify and address potential issues proactively. Foster Agile Clarity: You ll embrace ambiguity in initial development stages, leading by example in generating asynchronous content like technical design documents (TDDs), data models, and POCs to gather continuous feedback and refine designs iteratively. The Skills You ll Have You will drive a specific domains technical vision and architectural design , ensuring alignment with overarching architectural principles across various technology stacks. You will not be attached to any particular technology, and do not shy away from learning new technologies to solve problems. Ready to embrace Salesforce and expand your expertise, youll leverage your background in open-source cloud technologies and industry best practices to innovate and improve our product. You will design and implement robust, scalable solutions, leveraging deep expertise in agile programming, SOLID principles and Design patterns . Your focus will also be on security, performance, and maintainability. You will proactively identify and address technical debt and architectural bottlenecks , proposing and executing strategic action plans to improve codebase health and overall system adaptability. You will establish, champion, and rigorously enforce coding standards, design patterns, and best practices for the software development, including comprehensive testing strategies for non-functional requirements. You will lead and mentor technical teams, providing direct hands-on guidance , facilitating knowledge transfer, and fostering an environment of efficient collaboration, continuous improvement, and knowledge sharing.You will effectively collaborate with Product Managers and Designers to understand business outcomes , provide accurate effort estimations, challenge priorities, and ensure technical feasibility. You will develop comprehensive technical design documents, API documentation, and user stories , clearly articulating complex technical concepts to both technical and non-technical stakeholders. You will champion and implement continuous integration/continuous delivery (CI/CD) pipelines and Source-Driven Development practices to streamline our development lifecycle and optimise deployment efficiency. What Youll Achieve in Your First Year Within 90 Days, You ll: Become an expert in the functionality and codebase of several core product modules, understanding execution flow, design patterns and their integration points within the broader tech stack. Acquire knowledge on Salesforce to the extent that you can start building solutions independently while applying your full-stack open-source experience to make it better. Complete your development plan, fully ramping up on our technology stack, established design patterns, and Sitetrackers overarching architectural principles. Build strong relationships with your scrum team members, key local and international stakeholders, and relevant Product and Design counterparts. Deliver initial enhancements and bug fixes, demonstrating quick impact and adherence to established code quality standards. Actively participate in code reviews, providing constructive feedback that enhances team proficiency and aligns with defined standards. Within 180 Days, Youll: Successfully architect, build, and ship large, impactful modules and features, demonstrating adherence to scalability, performance, and maintainability requirements. Serve as a primary technical expert for key modules and features, actively leading architectural and design discussions during requirement and design sessions. Proactively identify technical debt and architectural bottlenecks within your domain, and propose and initiate strategic action plans to address them. Lead the team in conducting thorough root cause analyses for incidents and implementing preventative measures to mitigate recurrence. Collaborate effectively with Product Managers to provide technical input for prioritisation discussions and capacity planning for upcoming Program Increments. Within 365 Days, Youll: Successfully drove a major product initiative from concept to launch, showcasing seamless collaboration with Product Managers, Product Designers, and US-based counterparts, resulting in measurable customer adoption and business value. Demonstrably elevate your scrum teams technical capabilities, actively mentoring senior engineers and introducing modern best practices that lead to improved velocity, code quality, and a reduction in post-release bugs. Measurably improve codebase health and scalability within your domain by successfully refactoring or re-architecting a critical component of the platform, resulting in tangible improvements like enhanced system performance, better developer productivity, or reduced maintenance overhead. Drive significant efficiencies within the team by championing process, coding standard improvements, and advocating for new technologies that enhance overall development effectiveness. Develop strong industry expertise in the sectors we serve, using this knowledge to inform and improve the software you develop, and serve as a primary subject matter expert for other teams in various areas of the application.

The Opportunity We are looking for a well-rounded People Operations Generalist who will closely partner with leaders and teams across the organization. Based in our Bengaluru office, you will build strong professional relationships with local team members in India and across APAC, as well as key functional stakeholders, serving as a trusted advisor on a broad range of HR topics to ensure best practices are applied. In this dynamic role, you will have the opportunity to ensure the local team is engaged and thriving, while also meeting performance expectations. The Skill Set This role will be focused on four key areas: employee lifecycle management, employee experience / office & benefit support, performance management, and People Operations communications. Employee Lifecycle Management Lead local employee onboarding (including ordering and managing inventory of new hire swag) and offboarding (including conducting exit interviews and creating/sharing termination documentation) Ensure that People/HR processes and programs have a unified approach internationally. Help ensure compliance with local labour regulations and customs. Create standard and customized HRIS reports as needed Work with direct managers to conduct probationary check-ins. Employee Experience, Office Support & Benefit Administration Build strong relationships with key functional stakeholders and serve as a trusted advisor on a broad range of HR topicsWork with employees of various levels, navigating sensitive topics, and finding solutions to people issues Foster connection to Sitetrackers culture by supporting the coordination of engagement activities, wellness programs Support the coordination of events such as local team outings, leadership team visits, holiday celebrations, and virtual engagement events Help order and manage the inventory of Sitetracker swag and employee gifts Work in the office 2-3 times a week to interact with the local team in person Support the benefit onboarding process Support local leaves and possess a knowledge of statutory leave policies. Performance Management Act as the first point of contact for employee relations and performance concerns, including supporting the performance and compensation review processes, overseeing probation periods and documentation, managing Performance Improvement Plans, and managing involuntary exits, and ensuring leaders are aware of any performance concerns within their teams Work autonomously with the ability to discern when something needs to be escalated. Identify and suggest areas of improvement related to Sitetrackers existing People Processes People Operations Communication It works seamlessly across communication platformsemail, in-person, virtual, and Slackand applies clear, consistent messaging adapted to each format Communicate across departments to ensure cohesion and prevent silos Lead conversations on sensitive topics such as employee relations, performance, terminations, or personal matters with genuine compassion Confidently navigate difficult conversations and deliver feedback constructively Craft employee-facing communications with a strong and professional tone Within 60 Days, Youll Understand the current Sitetracker performance, compensation, and development philosophy and processes Develop relationships with local employees and their leaders to understand the needs and requirements of all areas of the organization Gain an understanding of Sitetracker-specific business needs and trends to help drive us forward Complete Sitetracker certification to grow your understanding of the Sitetracker business, products, and services that are offered Identify a local swag vendor for new hire hampers and employee gifts Within 180 Days, Youll Work proactively with managers and senior leaders (Executive Staff, SVP & VP) to evaluate and prepare for future business and team needs Work with the rest of the People Team to review annual Employee Engagement Survey results and enact action plans to support local change opportunities Assist in fostering a culture that supports our mission by helping design and implement People initiatives and programs Assist with the communication and rollout of updated or new people programs and policies Within 365 Days, Youll Assess qualitative and quantitative data to identify trends, find areas for improvement, and create new ways to support our employees and business About Sitetracker Sitetracker was founded ten years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service. That problem has become even more pronounced due to the eventual explosion of 5G. Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers. However, over the years, we realized that this challenge isnt localized to telecommunications its pervasive nearly everywhere and has reached an inflection point. Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges. Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges. We are exceptionally proud of the company weve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States). Our people are extraordinary and were continuing to invest in our people-first culture.,