Your role
What You'll Be Doing
Senior Operations Manager
Overview
The Senior Operations Manager will play a pivotal role in managing and optimizing the operational ecosystem of our Global Capability Center (GCC). This role operates in supporting and overseeing day-to-day delivery, driving operational excellence, establishing governance frameworks. The incumbent will ensure alignment between operational goals, business strategies, and meeting the expectations while cultivating a high-performance, service-oriented culture.Key Responsibilities
- Operations & Service Delivery
- Lead, manage, and optimize operations across functions.
- Ensure timely and quality delivery of services as per SLAs, KPIs, and stakeholder expectations
- Implement standard operating procedures (SOPs) and quality frameworks to monitor performance and track improvements
- GCC Governance & Compliance
- Support in establishing and managing center-wide governance models for operations, transformation, and risk management
- Ensure adherence to local regulatory requirements, corporate governance, data security, and compliance standards
- Partner with different cross functions to ensure adherence to frameworks
- People Leadership & Stakeholder Management
- Lead and mentor cross-functional teams, ensuring strong collaboration, engagement, and capability growth
- Manage relationships with global stakeholders, internal business units, and functional leaders to support organizational objectives
- Drive talent management, including workforce planning, succession planning, and leadership development
- Transformation & Continuous Improvement
- Drive operational efficiency through automation, digitization, and lean process improvement initiatives
- Monitor operational metrics and use data-driven insights to recommend improvements in efficiency, productivity, and scalability
- Support in executing transformation programs, expanding service lines, and building future-ready GCC capability
- GCC Infrastructure, Vendor & Risk Management
- Coordinate with facilities, IT, HR, and third-party vendors to ensure an efficient, compliant, and scalable operating environment
- Manage end-to-end vendor performance, renewals, contracts, and service-level governance
- Assess operational risks, develop mitigation plans, and create business continuity preparedness.
Qualifications & Experience
- Bachelor’s degree in Business Administration, Operations, Finance, Engineering, or related field; MBA or equivalent preferred
- 10–15 years of experience in operations leadership within a GCC, Shared Services, Captive Center, or large corporate services environment
- Proven experience in leading cross-functional teams, service delivery, transformation, and scaling operations
- Strong understanding of compliance (SOX, ISO, GDPR, local labor laws), governance models, and shared services frameworks.
- Experience in building relationships across different teams
Abilities & Attributes
- Operational excellence mindset with attention to detail.
- Strong leadership capabilities with the ability to mentor and build high-performing teams.
- Proactive problem-solving and ability to manage complex administrative challenges.
- Influencing and negotiating skills with vendors and stakeholders.
- High integrity, accountability, and discretion in handling sensitive information.
- Adaptability to drive digital transformation, automation, and sustainability initiatives.
Benefits & Perks
- Leaves: Earned, sick, casual, national holidays, maternity, paternity, bereavement, and adoption/surrogacy leave.
- Medical & Insurance: Group medical coverage for self and dependents; personal accident insurance.
- Wellness & Health: Wellness allowance and annual health check-ups for self and family.
- Tech & Meals: Broadband reimbursement and meal card support.
- Commute & Retirement: Commuting allowance, provident fund, gratuity, voluntary provident fund, and pension options.
- Culture & Engagement: Support for philanthropic initiatives, fun contests, and an inclusive work environment.
Our Company & Purpose
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries, and geographies rely on our product portfolio to manage spending more quickly, efficiently, and securely than ever before.We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution, and people. These values offer you the opportunity to ‘thrive & grow’ through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
- Empowering our people to share their experiences and ideas through open forums and individual conversations.
- Valuing each person’s unique perspectives and individual contributions.
Embracing diversity enables our people to “make the difference” as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting www.corpay.com or following Corpay on LinkedIn.
Equal Opportunity Employer StatementCorpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
