Senior Manager

Role Overview:

We are seeking a highly skilled and proactive Senior Manager – IT Asset Management (ITAM) to lead and optimize our global IT asset lifecycle. The ideal candidate will bring hands-on experience in managing IT assets across multiple geographies, with deep proficiency in ServiceNow HAM Pro and a strong foundation in core ITAM practices.

Key Responsibilities:

• End-to-End Asset Lifecycle Management:

  • Oversee the full lifecycle of IT assets from procurement to disposal across global offices.
  • Ensure accurate tracking, tagging, and documentation of hardware and software assets.

• ServiceNow HAM Pro Expertise:

  • Utilize ServiceNow HAM Pro to automate and streamline asset workflows.
  • Maintain and enhance the HAM Pro configuration to support business needs.

• Asset Reconciliation & Compliance:

  • Conduct regular audits and reconciliations to ensure data integrity and compliance.
  • Collaborate with finance and procurement teams to align asset records with purchase data.

• Procurement & Vendor Coordination:

  • Manage IT asset procurement processes, including vendor negotiations and purchase order tracking.
  • Ensure timely delivery and deployment of assets to global teams.

• Operational Excellence:

  • Develop and enforce ITAM policies, standards, and procedures.
  • Generate reports and dashboards to provide visibility into asset utilization and performance.

• Team Leadership & Collaboration:

  • Lead a team of ITAM professionals and coordinate with cross-functional stakeholders.
  • Provide training and guidance on asset management best practices.

Required Skills & Qualifications:

• 12+ years of experience in IT Asset Management, with at least 3 years in a leadership role.
• Hands-on experience with ServiceNow HAM Pro is mandatory.
• Strong understanding of ITAM principles, including lifecycle management, reconciliation, and compliance.
• Experience managing IT assets in a global enterprise environment.
• Excellent analytical, communication, and stakeholder management skills.
• Bachelor’s degree in IT, Business Administration, or related field. ITIL certification is a plus.