Senior Human Resources Manager

Position Purpose:

The Senior - Human Resources Manager is responsible for the daily oversight and management of the Human Resources team at the center level. The Senior Manager works hand in hand with the Center Director, SVP HR, National Recruitment Director, Operations and other Managers to ensure that Everise is an employer of choice in the communities we do business in. The Senior Manager ensures that recruitment goals are met and that risk related to employment related decisions is managed effectively. The Senior Manager supports operational objectives by achievement of program specific recruitment and center retention goals. The Senior Manager’s role is that of a coach to the management team while holding his/her team accountable to ensure that department’s goals are met. The Senior Manager also has client facing interaction.

Job Requirements:

• Provide coaching and support to supervisors to ensure agents are managed in a way that ensures client deliverables are met and Everise standards are adhered to

• Be a regular presence on the production floor and actively interact with supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly

• Ensure that underperforming associates and supervisors meet client expectations through the creation and implementation of written action plans

• Create attract local programs that attract, retain and engage employees

• Responsible for ensuring information is consistently reported to all employees regarding benefits, company policy, etc.

Qualifications:

• Bachelor’s degree in related field from a four-year college or university or equivalent combination of education and experience

• Five to ten years progressively responsible Human Resources Management roles preferably in a call center environment

• The ideal candidate will have demonstrated skills in recruitment, employee relations, benefits, payroll administration and compensation

• Enthusiastic and demonstrated leadership skills

• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook

• Excellent oral and written communication skills

• Strong organizational and interpersonal skills

• Schedule flexibility

• Analytical and problem-solving skills

• Strong ability to multitask

• Ability to function in a fast paced environment

• Dependability regarding completion of assignments and attendance