Senior Group Manager - Process Training

Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Job Description Job description for a Sr. Group or Group Manager of a Training Digital Content Team. ________________________________________Job Title: Group Manager – Training Digital Content TeamLocation: [Pune / Nashik]Department: Learning & Development / TrainingReports to: General manager of TrainingType: Full-time________________________________________Position Summary:This role for the Training Digital Content Team is responsible for leading a team of content creators, , content developers, and multimedia specialists to deliver engaging, effective, and scalable digital learning solutions. This role oversees the strategy, planning, execution, and quality assurance of digital training content across the organization, ensuring alignment with business goals and learning objectives.________________________________________Key Responsibilities: Team Leadership:o Lead, mentor, and manage a team of digital content creators, ensuring high performance, professional growth, and collaboration.o Set clear team goals, manage workload distribution, and oversee project timelines and deliverables. Content Strategy & Development:o Drive the strategy for digital learning content creation, including eLearning modules, videos, simulations, and other interactive formats.o Ensure instructional soundness, brand consistency, and learner engagement in all content. Stakeholder Collaboration:o Partner with subject matter experts (SMEs), trainers, HR, and business units to identify learning needs and design appropriate content.o Act as a liaison between the digital content team and internal clients to manage expectations and ensure satisfaction. Process & Technology Management:o Oversee the adoption of content development tools, platforms (e.g., LMS, LXP), and production workflows to improve efficiency and scalability.o Establish and maintain content development standards, templates, and best practices. Quality Assurance:o Ensure all digital training materials meet quality, accessibility, and compliance standards.o Monitor effectiveness through learner feedback, assessments, and performance metrics; iterate based on data. Budgeting & Reporting:o Manage project budgets, timelines, and resource allocation.o Provide regular status updates and performance reports to leadership.________________________________________Qualifications: Bachelor’s or degree in with exposure to Education Technology, Communications, or a related field. 7+ years of experience in digital learning or instructional design, including 3+ years in a leadership or managerial role. Strong understanding of adult learning principles, learning technology, and content development tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia). Experience with Learning Management Systems (LMS) and SCORM/xAPI compliance. Excellent project management, communication, and stakeholder management skills. Proven ability to lead and inspire creative teams in a fast-paced environment.________________________________________Preferred Skills: Experience working in a global or cross-functional training environment. Familiarity with agile development methodologies and rapid eLearning development. Knowledge of accessibility standards and localization best practices.________________________________________ Qualifications Graduate, with experience in Training content creation and digital tool implementation Show more Show less