Job Title: Senior Executive - Center of Excellence (CoE) – Systems, Analytics & CommunicationReporting To: - Priyanka Shrivastava
Role Overview
The HR CoE will drive excellence in HR policy management, process compliance, internal communication, HR systems management, and analytics. This position will partner with HR leadership and business stakeholders to ensure robust HR governance, process conformance, data integrity, and impactful communication across the organization.
Key Responsibilities
- Policy & Process Excellence
- Lead creation, review, update, and communication of all HR policies to ensure regulatory compliance and best practices.
- Conduct regular HR process audits for compliance, closure of non-conformance, and drive continuous process improvement.
- HR Systems Management
- Oversee HR Information System (HRIS) administration, configuration, troubleshooting, and upgrades.
- Ensure data accuracy, integrity, security, and timely access for all HR modules (employee database, leave, attendance, onboarding/offboarding, etc.).
- Liaise with vendors and manage change requests/customizations.
- HR Analytics
- Collect, organize, and analyze HR data to generate monthly dashboards and actionable insights for HRBPs/business.
- Track, report, and communicate key HR metrics (headcount, attrition, engagement, compliance, etc.).
- Support workforce planning, talent analytics, and predictive HR initiatives.
- Internal HR Communication
- Develop and circulate key HR process and policy updates, employee programs, and compliance notifications.
- Drive employee awareness and engagement via internal newsletters, campaign emails, and other channels.
- Support rollout of employer branding campaigns and social media posts in collaboration with communications teams.
- Stakeholder Engagement
- Work cross-functionally with HRBPs, Operations, and Leadership to coordinate process conformance and system analytics projects.
- Provide support and training to employees/managers on HR systems and policy changes.
Required Skills And Qualifications
- Master’s or Bachelor’s degree in HR, Business Administration, Analytics, or related field.
- 2+ years experience in HR with specialization in systems, analytics, or policy/process management.
- Strong knowledge of HRIS, AI and MS Excel.
- Experience in process auditing, data analysis, or HR reporting preferred.
- Excellent written/verbal communication, stakeholder management, and project management skills.
- High attention to detail, problem-solving mindset, and ability to manage multiple priorities.
- Understanding of HR compliance/regulatory standards (labor law, GDPR, etc.) a plus.
Success Measures / KPIs
- Timely completion and communication of all policy/process updates.
- ≥99% HRIS data accuracy and system uptime.
- Timely resolution of system/process non-compliance issues.
- Delivery of monthly HR analytics reports with actionable insights.
- High employee awareness and positive feedback for HR communications.
- Successful launch of branding/social media campaigns/events.