Senior Business Analyst

About Rootquotient

Rootquotient is a Product Engineering company that builds impactful digital products with a success-driven approach. With expertise in Product Strategy, Design, and Engineering, we work across industries like FinTech, HealthTech, GreenTech and Retail. Headquartered in Toronto, with teams also in Chennai and London, we take ownership of the products we build, ensuring real business outcomes. At Rootquotient, you'll be part of a collaborative, growth-driven team that values innovation, excellence, and continuous learning.

Key Responsibilities:

1. Strategic Business Requirements & Functional Design:

• Proactively collaborate with senior business stakeholders to deeply understand their strategic goals, user journeys, operational challenges, and underlying business needs, success outcomes and requirements.
• Translate complex business problems and user needs into clear, comprehensive, and actionable functional requirements document’s (FRD’s), user stories, use cases, and business rules, ensuring alignment with product vision.
• Challenge assumptions, ask probing questions, and conduct in-depth analysis to uncover root causes and define optimal functional solutions, considering user experience and operational efficiency.
• Develop comprehensive business cases, including ROI analysis and feasibility studies, to support proposed functional solutions.

2. Advanced Business Process Optimization & Design:

• Lead the analysis and holistic mapping of current-state business processes to identify inefficiencies, bottlenecks, and areas for significant improvement across various functional domains.
• Design and model future-state business processes and workflows using industry best practices (e.g., BPMN, Lean principles) that enhance operational efficiency, effectiveness, and user experience.
• Drive the implementation of process changes, monitor their impact, and work with business stakeholders to ensure successful adoption and continuous improvement.

3. Cross-Functional Leadership & Stakeholder Management:

• Act as a primary liaison and influencer between diverse business stakeholders (including senior management), product owners, UX/UI designers, development teams (for functional understanding), and QA teams, ensuring clear communication, alignment, and shared understanding of functional scope throughout the project lifecycle.
• Expertly facilitate high-stakes workshops, discovery sessions, and conflict resolution discussions to gather critical functional input, build consensus, and manage expectations across competing priorities.
• Provide proactive and transparent updates to all relevant business stakeholders, anticipating needs and addressing concerns to ensure project success.

4. Comprehensive Functional Documentation & Knowledge Management:

• Develop and maintain detailed, high-quality functional specifications, user stories with robust acceptance criteria, process flow diagrams, user journey maps, and data dictionaries (from a business perspective) that serve as the single source of truth for functional solutions.
• Ensure all documentation is clear, concise, accessible, and supports seamless development, functional testing, user training, and ongoing operational activities.
• Contribute to establishing and refining functional documentation standards and best practices within the team.

5. Agile Product Collaboration & Functional Delivery:

• Collaborate closely with Product Owners to define product roadmaps, prioritize and refine the product backlog, focusing on functional scope and business value.
• Actively participate in and drive efficiency in sprint planning, backlog grooming, daily stand-ups, and retrospectives, ensuring timely delivery of high-quality, impactful functional solutions.
• Work intimately with the QA team to define comprehensive functional test strategies and cases, ensuring thorough validation of business requirements and system functionality from a user perspective.

6. Continuous Improvement & Mentorship:

• Stay abreast of industry trends, emerging technologies, and best practices in business analysis, process improvement, and relevant functional domains.
• Proactively identify and champion opportunities to enhance business processes, systems, tools, and overall team efficiency from a functional standpoint.
• Mentor, guide, and review the work of junior and mid-level Business Analysts, fostering a culture of learning, growth, and excellence within the team.
• Contribute to the development of BA methodologies and frameworks within the organization.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field. Master's degree preferred.
• Minimum of 6-8 years of progressive experience as a Business Analyst, Senior Business Analyst or Lead Business Analyst capacity, demonstrating leadership in delivering successful IT/Product solutions from a functional perspective.
• Demonstrated expertise in complex business problem-solving, with a strong ability to break down ambiguous, multi-faceted business challenges into actionable, structured functional solutions.
• Proven understanding and hands-on experience with the end-to-end product development lifecycle from a functional standpoint, including strategic planning, user experience definition, functional design, testing, and post-launch optimization.
• Strong proficiency in business analysis tools (e.g., JIRA, Confluence, Azure DevOps, Visio, Miro) and deep understanding of Agile/Scrum methodologies. Experience with Waterfall is a plus.
• Expertise in business process modeling techniques (e.g., BPMN, UML) and requirements management tools.
• Exceptional communication, interpersonal, and presentation skills, with a proven ability to engage, influence, and negotiate effectively with diverse stakeholders at all levels, including senior leadership.
• Certifications such as CBAP, CCBA, PMI-PBA, CSPO, or SAFe PO/PM are highly valued.
• BABOK, CBAP or similar framework/certification would be an added advantage.
• Experience in mentoring junior BAs or leading small BA teams is essential.
• Domain-specific experience (e.g., FinTech, E-commerce, Healthcare, Supply Chain) relevant to our industry is a significant advantage.