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Greetings from Sloka IT Solutions (for EU-based requirements) / Kamkon IT Solutions (for India-based requirements). Title -SAP Customer Data Platform Language - English Location - Anywhere in India Duration - 6 months + extension Workplace type - Fully Remote Experience - 4+ years Job Title: SAP Customer Data Platform (CDP) Expert Job Description: We are seeking a highly skilled SAP Customer Data Platform (CDP) Expert to join our team. In this role, you will be responsible for the successful implementation, optimization, and management of SAP's Customer Data Platform solutions. You will work with cross-functional teams to unify customer data from multiple sources, ensuring a seamless and personalized customer experience across all touchpoints. This role requires strong technical expertise in SAP Customer Data Cloud, data integration, and analytics. Responsibilities: Implementation & Configuration of SAP CDP: Lead and support the implementation of SAP Customer Data Platform (CDP) solutions, including configuration, data integration, and personalization features. Work closely with business stakeholders to gather requirements and ensure that SAP CDP is set up to meet their business needs. Configure data models, customer identity resolution, and customer journey management within SAP CDP to provide a unified customer view. Customer Data Integration: Integrate SAP CDP with various internal and external systems, including SAP S/4HANA, SAP Commerce Cloud, CRM, marketing platforms, and third-party applications. Work with IT and data teams to ensure smooth and efficient data integration and ensure that data from multiple sources is accurately captured and synchronized across the platform. Implement and maintain processes to support data governance, ensuring data accuracy, integrity, and compliance with data privacy regulations (e.g., GDPR). Personalization & Customer Insights: Utilize SAP CDP to drive personalization by segmenting and targeting customers based on unified data insights, ensuring relevant and customized content, offers, and messaging. Leverage customer profiles, behaviors, and preferences to deliver tailored experiences across web, mobile, email, and other digital channels. Analyze customer data to provide actionable insights and recommendations for improving customer engagement and retention. Campaign Management & Marketing Automation: Collaborate with marketing teams to use SAP CDP for targeted campaign execution and performance tracking. Support the design and execution of data-driven marketing campaigns, leveraging customer insights and behaviors captured in SAP CDP to maximize ROI. Optimize campaign performance using SAP CDP’s analytics tools, ensuring the effective use of customer data in marketing automation. Analytics & Reporting: Develop and implement reporting and analytics solutions to measure the effectiveness of customer data initiatives, campaigns, and engagement strategies. Generate dashboards and reports within SAP CDP to provide business stakeholders with real-time insights into customer behavior and trends. Work with business stakeholders to identify KPIs and metrics for data-driven decision-making and continuous improvement. Optimization & Troubleshooting: Continuously monitor the performance of the SAP CDP platform and optimize processes to enhance data quality, processing speed, and user experience. Troubleshoot and resolve issues related to data integration, data accuracy, and system performance. Collaborate with technical teams to resolve any platform-related challenges and ensure seamless operation. Training & Documentation: Provide training and support to internal teams on using SAP CDP effectively for customer data management, segmentation, and campaign execution. Develop and maintain technical documentation, including system configurations, integration processes, and user guides for SAP CDP. Ensure that best practices for customer data management and compliance are followed throughout the organization. Requirements: Education: Bachelor’s degree in Computer Science, Information Technology, Marketing, Business Administration, or a related field. Experience: Minimum of [X] years of experience with SAP Customer Data Platform (CDP) or similar customer data management platforms. Strong experience in integrating SAP CDP with other systems, including SAP S/4HANA, SAP Commerce Cloud, SAP Marketing Cloud, and external marketing platforms (CRM, CMS, etc.). Proven experience in customer data management, segmentation, and personalization strategies. Familiarity with data privacy regulations such as GDPR and how they relate to customer data handling. Technical Skills: In-depth knowledge of SAP Customer Data Cloud or other customer data platforms (e.g., Salesforce CDP, Adobe Experience Platform). Strong understanding of data integration tools (e.g., SAP PI/PO, SAP Data Intelligence) and data transformation processes. Experience with analytics and reporting tools (e.g., SAP Analytics Cloud, SAP Business Warehouse). Familiarity with cloud environments and platforms (e.g., AWS, Azure, SAP Business Technology Platform). Proficiency in SQL and data querying for analysis and reporting. Soft Skills: Excellent analytical skills with a focus on deriving insights from large datasets to drive business decisions. Strong communication and collaboration skills to work effectively with cross-functional teams, including marketing, IT, and business leaders. Ability to manage multiple projects simultaneously, with attention to detail and deadlines. Strong problem-solving skills and the ability to troubleshoot data-related issues efficiently. Preferred Qualifications: SAP Certification in SAP Customer Data Cloud or other related SAP solutions. Experience with SAP Marketing Cloud and SAP Commerce Cloud integration. Knowledge of customer experience best practices and marketing automation tools. Familiarity with machine learning and AI-based personalization techniques. If interested, kindly share your updated CV with arulkiruthiga@sloka.eu (or) arul.k@kamkon.in Show more Show less
