SAP Consultant

OpenText VIM AMS Consultant (L2/L3 – Functional & Enhancement Support)

• Position Overview

The role of OpenText VIM AMS Consultant (L2/L3 – Functional & Enhancement Support) is designed for professionals with 5 to 9 years of overall SAP experience and a minimum of 3 years of hands-on expertise in OpenText VIM. The position is based in Mumbai and is part of the Application Management Services (AMS) engagement model.

• Role Summary

The consultant will be responsible for providing Level 2 and Level 3 production support, managing minor functional enhancements, and delivering inputs for developments related to Vendor Invoice Management (VIM). This includes owning the functional aspects of invoice processes, collaborating closely with business users and technical teams, and converting business requirements into functional specifications for small changes and enhancements. The consultant will work with OpenText VIM integrated with SAP ECC or S/4HANA, focusing on operational stability and ongoing improvement.

• Key Responsibilities

AMS Support (L2/L3)

• Deliver L2/L3 AMS support, addressing OpenText VIM incidents, service requests, and problem tickets.
• Monitor and support the complete invoice lifecycle, covering steps from capture through validation, approval, posting, and archiving.
• Perform root cause analysis to identify issues and implement permanent resolutions.
• Ensure compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and system uptime as stipulated in the AMS contract.

Invoice Processing & Exception Handling

• Support and troubleshoot issues related to Optical Character Recognition (OCR) and data extraction, invoice validation, approval workflow errors, and posting errors (MIRO / FB60).
• Manage functional exceptions, including PO/Non-PO invoice mismatches, quantity, price, and tolerance variances, duplicate invoice detection, and vendor master and tax-related issues (such as GST).

Minor Changes & Enhancements

• Implement and support minor functional changes, such as workflow rule adjustments, updates to approval matrices, changes to tolerance and exception handling, and refinements to validation rules.
• Support configuration changes in VIM Document Processing (DP) and Invoice Processing (IP), including updates to reason codes, exception types, and user roles.
• Coordinate transportation of changes across Development (DEV), Quality Assurance (QA), and Production (PROD) environments.

Functional Inputs for Developments

• Take functional ownership of small enhancements and development activities.
• Collaborate with business teams to understand and document requirements, proposing functional solutions within VIM’s standard capabilities.
• Prepare functional specifications for workflow enhancements, new validation checks, and improvements in reporting or monitoring.
• Support developers during the build phase, including unit testing, functional validation, and providing User Acceptance Testing (UAT) support and sign-off.

Integration & Technical Coordination

• Support integration between OpenText VIM and SAP FI/MM modules, as well as SAP Archive Link and OpenText Content Server.
• Troubleshoot technical issues related to background jobs, RFCs and queues, IDocs, and posting failures.
• Coordinate efforts with SAP Basis, ABAP development, and OpenText infrastructure teams to resolve integration issues.

Audit, Controls & Documentation

• Assist in audit and compliance activities, including SOX and internal controls.
• Ensure invoice traceability and maintain approval audit trails.
• Maintain comprehensive AMS documentation, including Standard Operating Procedures (SOPs), a Known Error Database (KEDB), and logs of changes and enhancements.

Stakeholder Management

• Serve as the primary contact for Accounts Payable (AP) and Finance business users, providing functional guidance and best practices.
• Participate actively in service review meetings, incident and problem management calls, and Change Advisory Board (CAB) discussions.

Skills & Competencies

Mandatory Functional Skills

• Expertise in OpenText Vendor Invoice Management (VIM).
• Strong proficiency in SAP FI (Accounts Payable).
• Working knowledge of SAP MM (Invoice Verification).
• Understanding of Invoice-to-Pay (I2P) and Procure-to-Pay (P2P) processes.

Technical & Integration Skills

• Experience integrating SAP ECC or S/4HANA with OpenText VIM.
• Knowledge of ArchiveLink and document archiving concepts.
• Ability to monitor jobs and analyse errors.
• Basic ABAP debugging and log reading skills are preferred.

Soft Skills

• Demonstrate strong functional ownership and accountability.
• Ability to translate business needs into functional solutions.
• Clear communication skills for interactions with business and technical teams.
• Comfortable working in roles that blend AMS support and enhancement activities.
• Calm and effective handling of high-volume, business-critical issues.

Additional Assets

• OpenText VIM certification.
• Experience in Utilities, Manufacturing, or Shared Services environments.
• ITIL certification.