At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
Salesforce Life Sciences Cloud (LSC) — Senior SME / Architect
About The Role
PwC is hiring a
Salesforce Life Sciences Cloud (LSC) Subject Matter Expert
to lead solution strategy and delivery across
clinical, medical, patient services, and (medtech/pharma) commercial
workstreams. You’ll translate regulated lifesciences processes into scalable, compliant solutions on Salesforce—unlocking
participant management, advanced therapy orchestration, pharmacy benefits verification, field inventory, and datadriven engagement
using
Data Cloud
and
Agentforce
where appropriate.
What You’ll Do
Solution Leadership
- Own the LSC roadmap & blueprint (MVP → scale) across Clinical, Medical, Patient Services, and Commercial; align capabilities to business outcomes and regulatory constraints.
- Drive endtoend architecture spanning Salesforce core + LSC + Data Cloud + MuleSoft + Shield + Experience Cloud; define integration, security, and data governance patterns.
- Author process maps, data models, validation deliverables (GxP/21 CFR Part 11), and fit/gap assessments.
Clinical & Advanced Therapies
- Stand up Participant Recruitment & Enrollment, site & sponsor processes, and safety/traceability controls (chain of custody, esignatures, blinded workflows).
- Implement Advanced Therapy Management (cell/gene): multistep scheduling, orchestration, and chainofidentity/custody tracking.
Patient Services
- Implement Pharmacy Benefits Verification (PBV)—guided verification, payer responses (coverage, copay, coinsurance, deductible), and program automation.
- Deploy Patient Program Outcome Management (PPOM)—define outcomes/indicators, capture PROMs, and use Einstein to generate outcome summaries and early dropoff risk insights (FHIRaligned model).
Medical & Commercial (as applicable)
- Enable Medical Affairs workflows (inquiry management/MIRFs, content governance, KOL/HCP insights) with audit trails.
- For medtech and/or pharma field teams, configure Product Catalog Management and Field Inventory Management (kits, lots/batches, replenishment, mobile access).
Data, Integrations & AI
- Stand up Data Cloud unification for patient/HCP/HCO/site data; activate segments and nextbest actions; integrate realtime signals.
- Design and govern integrations (EHR/LIS/payer hubs, specialty pharmacy, safety/PV, ERP) via MuleSoft, Platform Events, Change Data Capture (CDC), and FHIR/HL7/NCPDP standards.
- Evaluate and operationalize Agentforce use cases (assistants/agents for clinical ops, patient services, or field teams) with appropriate humanintheloop and compliance controls.
What You’ll Bring (MustHave)
- 7–10+ years on Salesforce; 3–5+ years in regulated life sciences (pharma, biotech, medtech).
- Handson delivery with LSC across at least two pillars (e.g., PBV, PPOM, Participant Management, Advanced Therapy Management, Field Inventory/PCM).
- Strong data modeling in HLS/LSC (Care Program, Care Program Enrollee, Medication/Benefits, Sites/Studies) and security (Shield, consent, field audit, data minimization).
- Proven solution architecture: multicloud designs (Core/Service/Experience/Health/LSC), Data Cloud, MuleSoft, APIled integration, eventdriven patterns.
- Validation & compliance delivery (CSV: IQ/OQ/PQ), 21 CFR Part 11, Annex 11, HIPAA/GDPR/PII policies.
- Excellent stakeholder facilitation; clear documentation (BRD/FRD/DS, data dictionaries), and agile leadership.
Nice to Have
- OmniStudio (FlexCards, OmniScripts) for patient assessments and guided flows in LSC.
- Platform Events / CDC for crossorg sync; Salesforce Connect/external data virtualization.
- Medical Affairs experience (MIRFs, KOL management, scientific exchange content).
- Field Service for medtech (loaners/consignment/UDI), Commerce/Order Management addons.
- Veeva→Salesforce migration experience (data model mapping, content & consent, change mgmt).
Certifications (Preferred)
- Salesforce Administrator, Platform App Builder, Data Cloud Consultant, Integration/MuleSoft Architect, OmniStudio Consultant, Health Cloud AP (or equivalent).
- Relevant regulatory/compliance training (GxP/CSV).
Salesforce Life Sciences Cloud (LSC) — Senior SME / Architect
Certifications (Preferred)
- Salesforce Administrator, Platform App Builder, Data Cloud Consultant, Integration/MuleSoft Architect, OmniStudio Consultant, Health Cloud AP (or equivalent).
- Relevant regulatory/compliance training (GxP/CSV).
