Job
Description
About Company: Our client is a global technology company headquartered in Santa Clara, California. it focuses on helping organisations harness the power of data to drive digital transformation, enhance operational efficiency, and achieve sustainability. over 100 years of experience in operational technology (OT) and more than 60 years in IT to unlock the power of data from your business, your people and your machines. We help enterprises store, enrich, activate and monetise their data to improve their customers’ experiences, develop new revenue streams and lower their business costs. Over 80% of the Fortune 100 trust our client for data solutions. The company’s consolidated revenues for fiscal 2024 (ended March 31, 2024). approximately $57.5 billion USD., and the company has approximately 296,000 employees worldwide. It delivers digital solutions utilising Lumada in five sectors, including Mobility, Smart Life, Industry, Energy and IT, to increase our customers’ social, environmental and economic value. Job Description Job Title: Sales Business Development Location: Pune Experience: 4- 8 yrs. Employment Type: Contract to hire Work Mode: Hybrid Notice Period: Immediate joiners Shift Timing – EMEA (12 – 9 PM) Roles and Responsibilities: Services Contract Management Team is a part of Digital Infrastructure Integrated Operations. Supports GEO Services Pre-Sales and Post-Sales activities during the development and tracking of services projects. Assists with project selling registration and set up via the Services Pricing Configuration system. Ensures relevant pricing details are completed, and approval workflows are followed. Reviews the project definition documents for completeness and accuracy. On contract win, generate the appropriate Statement of Work (“SOW”) documentation, both for the customer and external service providers, in line with the customer contract, legal and finance requirements. Complete process workflows through to the project set up team to initiate commencement of delivery. Reviews Project Change Control (“PCR”) documentation prior to Customer/Partner/Supplier signature. The team will also provide end user support in use of the Services Tools, escalating any application issues to the tools’ teams. As a central operations function, we also provide monthly Business and Process metrics reporting from the system. What you’ll be doing: Assisting Sales in Pre-Sales deal structuring, auditing pricing and project definition documentation to ensure the deal is both financially and contractually accurate. Participating in country calls to ensure understanding of pending sales opportunities and provide user support. Preparing SOW for signature by customer/resellers and suppliers as needed Reviewing and approving the final customer/reseller PCR(s) for signature. Submitting SOW for input into the Professional Services Automation tool to hand over the project to delivery. Work to maintain service operating level agreements with the business, meeting agreed services levels. This role requires the analyst to work in the EMEA timezone working closing with Sales , Service Desk and other teams to collaborate on the BID review and approval process. What you bring to the team: Service-oriented, customer-focused culture with minimum 4 years of support and services experience. Able to demonstrate some understanding of overall services business administration and contractual documentation; specialization in Finance, Business Administration or Contract Language will be an asset. Business English mandatory, sound writing skills; additional language will be an asset. Strong analytical and detail-oriented aptitude; a high degree of accuracy. Reliable ability to interact effectively with a wide range of professionals. Ability to work under pressure and meet tight deadlines with little supervision; experience in use of procedures and controls. Proficiency in applications and tools usage, e.g. Microsoft Office, WORD, EXCEL skills; Customer Service/Professional Services systems will be an asset. Show more Show less
