RPA Business Analyst

Role Proficiency:

Analyse the business needs of a client in order to recommend and evaluate solutions to those needs with support from lead BA. Perform Business Analysis tasks with minimal support from the lead BA.

Outcomes:

1. Work with right stakeholders to understand and define their needs and objectives in a way that can be understood resolved and actionable
2. Consistently plan a business analysis approach for complex situations
3. Design define and test project/product requirements
4. Play multiple roles within activities prescribed by a methodology
5. Proactively develop a meeting frequency to assess progress (e.g. weekly biweekly)
6. Engage all stakeholders and gain consensus in agreement of results
7. Create the software requirements artefacts and deliverables
8. Communicate complex information in an easy-to-understand manner
9. Consistently develop effective change control processes for complex requirements and designs.
10.  Determine the appropriate level of abstraction for business analysis information in complex environments
11.  align complex requirements with design with some support from Lead BA if available
12.  Understand BA knowledge areas appropriately to be able to use to solve a business problem
13.  Analyse business needs and solutions Facilitate stakeholder collaboration effectively and efficiently along with some guidance from Lead BA
14.  Validate and verify information to identify solution options that meet business needs
15.  identify and leverage the appropriate business analysis tools based on the requirements and purpose of the task
16.  Establish and implement effective requirement creation and management practices with required guidance from the Lead BA/Project Manager
17.  Define software quality attributes external interfaces constraints and other non-functional requirements with required support from the lead BA
18.  Perform complex impact assessments of changes to requirements and designs
19.  Ensure that project team fully understand the project requirements specifications and that testing results correspond to the business expectations/needs

Measures of Outcomes:

1. Business value addition
2. Communication effectiveness
3. Customer feedback
4. Business Analysis processes and tools
5. Reusable artefacts/methodologies for use across organization
6. Trainings undertaken/given including certifications

Outputs Expected:

Business Value:

1. Active identification of business problems
2. constraints
3. dependencies that leads to right solution pick

Stakeholder Engagement:

1. Lead written and verbal communication in and out of the client
2. specific to the engagement
3. Negotiation of various options Vs value delivered with stakeholders

Requirements Engineering:

1. Use of right set of tools
2. templates
3. and/or processes for aligning requirements and design.
4. Good expertise in using several business analysis tools to elicit
5. document and manage requirements

Solution Evaluation:

1. Evaluate and recommend appropriate solution options to business problem with a combination of metrics plus and strategic analysis

Process:

1. Drive processes established by the Lead BA/Project stakeholders as required by the engagement and ensure adherence by the team

BA artefacts maintenance :

1. Documentation of the process plus project artefacts owned by the Business Analyst
2. Management and communication about project artefacts to the various stakeholder groups
3. Develop and proactively drive adoption of tools
4. templates
5. and processes to help others produce effective decision making and approval processes

Team Management :

1. Mentor Junior Bas in the organization/Portfolio on a need basis

New Business:

1. Assist the organization/Unit with identification of new business opportunities and solution recommendation on a need basis (when requested by manager/leadership)

Skill Examples:

1.     Analytical organizational and problem-solving skills - Exhibit good experience in using Analytical thinking and problem solving skills to analyse problems and opportunities effectively identify which changes may deliver the most value and work with stakeholders to understand the impact of those changes. Apply right competencies like Creative Thinking Decision Making Learning Problem Solving Systems Thinking Conceptual Thinking and Visual Thinking
2.     Behavioural Characteristics – Use of right behavioural characteristics like Ethics Personal Accountability Organization Time Management and adapt to gain the trust and respect of stakeholders. Continuously and consistently exhibit practice and preach competencies like Ethics Personal Accountability Trustworthiness Organization and Time Management and Adaptability.
3.     Business Knowledge –Perform effectively within the Business Industry and Organization solution or methodology that the business analyst operates in. Demonstrate a good ability to recognize potential limitations and opportunities. Understand the risks involved in the area of work and make suitable decisions to manage risks. Demonstrate very good understanding of Current trends market forces market drivers Key processes Services Products definitions customer segments suppliers practices and regulations
4.     Communication Skills – adaption of communication styles and techniques to the knowledge level and communication styles of recipients. Well versed ability to speak the language of the stakeholders Proficiency in the use of variety of communication methods – verbal non-verbal physical and written along with exceptional listening skills. Assist conversations to reach productive conclusions
5.     Interaction skills - ability to relate cooperate and communicate with different kinds of people including executives sponsors colleagues team members developers vendors learning and development professionals end users customers and subject matter experts(SMEs). Facilitate stakeholder communication provide leadership encourage comprehension of solution value and promote stakeholder support of the proposed changes. Exceptional negotiation and conflict resolution
6.     Tools and Technology – Good working knowledge of various software application and tools to support communication and collaboration. Create and maintain requirements artifacts model concepts track issues and increase overall productivity. Excellent knowledge of prototyping and simulation tools as well as specialized tools for modelling and diagramming. Requirements management technologies required to support requirements workflow approval baselining traceability change control and management. Well versed in the use of required tools and technology including presentation software for communication and collaboration among the team and stakeholders.
7.     Business Analysis techniques – Good knowledge of various BA techniques and the expertise to pick and use the right technique for carrying out the BA tasks as appropriate to the area of work. Listing down all of the techniques commonly used by Business Analysts to execute their tasks.a.    Brainstormingb.    Business Casesc.     Document Analysisd.    Business Rules Analysise.    Prototypingf.      Data Miningg.    Estimationh.    Financial Analysisi.      Functional decompositionj.      Interviewsk.     Item Trackingl.      Lessons Learnedm.  Process Analysis and Modellingn.    Reviewso.    Root Cause Analysisp.    Risk Analysis and Managementq.    Survey/Questionnairer.     Workshopss.     Mind mappingt.     Scope Modellingu.    Stakeholder mapsv.     Metrics and Key Performance Indicators (KPIs)w.   Benchmarking & Market Analysisx.     Interface Analysisy.     Data flow diagramsz.     Use casesaa. User Storiesbb. Backlog Managementcc.  Estimationdd. Prioritizationee. Acceptance and Evaluation criteriaff.    Business Model Canvasgg. Concept Modellinghh. SWOT Analysisii.     Organizational Modellingjj.    Vendor Assessment

Knowledge Examples:

Expert level knowledge in various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis)

1. Business Analysis Approach· Consistently plan a business analysis approach for complex situations.· Consistently uncover emotional drivers of stakeholders and develop Business analysis approach messaging accordingly.· Play multiple roles within activities prescribed by a methodology.· Apply insight and business acumen when connecting concepts as they relate to different aspects of the enterprise.· Ask relevant questions to uncover and understand organizational needs to· Ensure that the planning activity covers enterprise breadth and depth.
2. Stakeholder Engagement· Lead others with complex stakeholder engagement.· Effectively manage difficult personalities on a team and resolve issues if they arise.· Have been engaged by stakeholders with their open feedback and opinions.· Clearly communicate concepts to relevant stakeholders and follow up to verify stakeholder understanding and approval.
3. Business Analysis Information Management· Lead others in developing effective approaches for managing business analysis information.· Determine the appropriate level of abstraction for business analysis information in complex environments.· Consistently synthesize complex data from disparate sources and understand how they impact the enterprise or organization.· Recognized internally as an authority in locating even hard-to-find information· Identify and leverage the appropriate business analysis tools based on the information and purpose of the task· Coach and guide others on effective use of techniques and Business Analysis tools
4. Business Analysis Performance Improvement · Consistently identify and correct issues with business analysis work and independently plan improvement efforts—even for complex issues.· Receptive to non-traditional ways of learning ideas.· Use a structured approach for creative solutions to complex problems.· Evaluate what worked what did not and what could be done differently next· Recognized by colleagues as an authority in analyzing performance and developing improvement plans