Reservation Supervisor / Executive

3 - 6 years

1 - 2 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled professional with 3 to 6 years of experience to join our team as a Reservation Supervisor/Executive in the Hotels & Restaurants industry.

Roles and Responsibility

  • Supervise and coordinate reservation operations to ensure efficient service delivery.
  • Manage and maintain accurate records of reservations, bookings, and customer interactions.
  • Develop and implement effective strategies to enhance customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Analyze and resolve complex issues related to reservations and customer complaints.
  • Train and guide junior staff members to improve their skills and performance.

Job Requirements

  • Proven experience in a similar role within the Hotels & Restaurants industry.
  • Strong knowledge of reservation systems, procedures, and protocols.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks.
  • Strong analytical and decision-making skills with attention to detail.
  • Familiarity with hotel management software and technology.

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