Reservation Supervisor / Executive

Company Description

Radisson Blu Bengaluru Outer Ring Road is an upper upscale business hotel located in the Marathahalli Junction, providing convenient access to Bengaluru's city center and major business districts such as Sarjapur, Outer Ring Road, and Whitefield. Our hotel combines leisure and business by offering 218 elegantly designed rooms, a convention center, and diverse dining options, including Chinese, Thai, and Indian cuisines. Guests can also enjoy premium amenities such as an open-air swimming pool, a rejuvenating spa, and a vibrant nightclub. As part of the globally renowned Radisson Blu brand, we strive to deliver exceptional experiences for business travelers and leisure guests alike.

Role Description

This is a full-time, on-site role for a Reservation Supervisor / Executive based at the Radisson Blu Bengaluru Outer Ring Road. The role entails managing the hotel's reservation systems, handling booking inquiries, and working closely with the sales and front office teams to ensure seamless guest experiences. Key responsibilities include supervising reservations, maintaining updated availability across channels, providing excellent customer service, ensuring customer satisfaction, and training team members to enhance their skills and performance.

Qualifications

• Proficiency in handling Reservations and working with reservation software and systems
• Strong Communication skills (both verbal and written) to interact effectively with customers and team members
• Proven expertise in Customer Service and a commitment to ensuring high levels of Customer Satisfaction
• Experience in Training and mentoring team members to maintain strong performance standards
• Multitasking and problem-solving abilities to handle guest inquiries and resolve challenges promptly
• Previous experience in hospitality or hotel management is preferred
• Educational background in Hotel Management, Business Administration, or a related field is an advantage
• Fluency in English is required; knowledge of additional languages is a plus