Summary
Plays a pivotal role in leading the technical services team and managing analytical instrumentation across the facility. This role is responsible for ensuring operational efficiency, quality compliance, accurate reporting, and continuous improvement in line with pharmaceutical industry standards. Lead, manage & optimize all technical operations related activities, contribute to overall ARD strategies and goals. Data mining & implement best practices across industry. This role requires a strategic approach to reduce costs, increase speed of delivery, and improve overall customer satisfaction.
About The Role
Major accountabilities:Advanced knowledge of pharmaceutical instruments Well-connected in OEM industry Knowledge of CFR 21 compliances Job role requires global interaction Team contributor Proficient in English Stakeholder management Vendor development and management Plays a pivotal role in leading the technical services team and managing analytical instrumentation across the facility. This role is responsible for ensuring operational efficiency, quality compliance, accurate reporting, and continuous improvement in line with pharmaceutical industry standards. Team Leadership & PerformanceLead and develop service team members for consistent, high-level performanceConduct team performance reviews and set individual development goalsCreate a results-driven work environment aligned with organizational valuesInventory & Asset ManagementMonitor and manage spares inventory and ensure accurate usage documentation Track monthly spares consumption and support procurement forecastingOversee material movement processes to ensure traceability and complianceEquipment Management & ComplianceEnsure continuous readiness and calibration of all analytical instrumentsPlan and execute Preventive Maintenance (PM) schedules and ensure adherenceMaintain ALCOA+ principles across all service-related documentation and data handlingAttend and resolve breakdown calls efficiently, minimizing downtimeProvide hands-on support to end users for optimal equipment utilizationVendor Coordination & ProcurementCoordinate with vendors for timely service delivery, installations, and maintenanceEvaluate vendor performance based on SLAs and recommend improvement initiativesSupport procurement processes through proactive demand planning and vendor engagementReporting & AnalyticsGenerate monthly reports covering breakdowns, calibrations, service logs, and utilization dataProvide insight-driven dashboards and summaries for senior managementEnsure service-related documentation is audit-ready and meets internal/external standardsDeviations & Change ControlManage and investigate equipment-related deviations in accordance with SOPsInitiate and track change control requests linked to instrumentation, processes, and materialsCollaborate with QA and Regulatory teams for corrective and preventive actions (CAPA)Strategic & Cross-functional Engagement Collaborate closely with cross-functional teams including QA, Manufacturing, Engineering, and Regulatory AffairsParticipate in audits, validations, and continuous improvement initiativesIdentify and implement process enhancements to boost service efficiency and compliance
Minimum Requirement
- Degree or equivalent as an educational qualification
- Demonstrated, extensive experience and recognized expertise in the GxP area can override the training requirements.
- Good knowledge of English and site language (oral and written).
- Recognized expertise in analytical. Relevant experience of working in a scientific and strategic environment.
- Thorough understanding of drug development processes.
- Demonstrated successful experience with working in interdisciplinary and cross cultural teams.
- Demonstrated advanced coaching and mentoring skills.
- Thorough knowledge of relevant SOP, GMP and Novartis regulations and policies if applicable.
- Excellent communication/presentation skills and scientific/ technical writing skills. Advanced coaching and mentoring skills.
Why Novartis:
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network:
Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards:
Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
