Quick Commerce Manager

Role Summary

We are looking for a highly organized, proactive operations team member to manage centralized e-commerce operations across multiple platforms. This person will coordinate with the warehouse, logistics, and finance teams to ensure timely dispatches, inventory accuracy, and smooth order-to-cash cycles. The role requires strong ownership mindset, problem-solving skills, and hands-on experience with OMS/WMS (e.g. Unicommerce), Amazon Vendor Central, quick-commerce B2B models (Blinkit, Swiggy Instamart), and returns/payment reconciliation.

Key Responsibilities

Warehouse Coordination & Dispatch Management

• Coordinate with warehouse teams for daily order picking, packing, and dispatch planning.
• Ensure accurate gate pass/ sale order creation, inventory movement, and checks using Unicommerce (or similar OMS/WMS).
• Track and monitor dispatch SLAs, and work with warehouse & logistics teams to resolve delays.
• Conduct cycle counts, periodic inventory audits, and reconcile physical stock with system inventory.

Logistics & Delivery Coordination

• Liaise with logistics providers / 3PLs to ensure on-time pickups and deliveries.
• Track shipments, monitor PODs (proof of delivery), and actively manage escalations.
• Analyze logistics performance (delivery times, cost, reliability) and suggest process improvements.

Amazon Vendor Central Operations

• Manage Amazon Vendor Central operations: appointment booking, ASN / PO fulfillment, and vendor shipments.
• Create and reconcile invoices on Vendor Central.
• Monitor Amazon KPIs (OTIF, chargebacks, defects) and coordinate with relevant teams to resolve issues.

Quick Commerce (B2B) Operations

• Oversee operations for Q-commerce B2B partners (Blinkit, Swiggy Instamart, etc.).
• Ensure real-time inventory updates, accurate listings, and order acceptance.
• Coordinate with internal stakeholders to meet partner SLAs and maintain high service quality.

Returns & Payment Reconciliation

• Handle customer returns and RTO (return-to-origin) operations: track inbound returns, reason codes, and stock disposition.
• Reconcile payments and refunds with finance teams and e-commerce platforms.
• Generate reports on return rates, payment discrepancies, and financial adjustments.

Inventory Management

• Maintain centralized inventory visibility across platforms and warehouses.
• Perform stock reconciliation using OMS/WMS systems, identify mismatches, and drive corrective actions.
• Forecast inventory needs in coordination with demand planning / supply chain teams to avoid stock-outs or overstock.

Catalog & Listing Management

• Assist in listing creation and catalogue maintenance across e-commerce platforms.
• Coordinate with marketing/product teams to update product information, images, and SKUs.
• Work with content or catalog teams to ensure correct categorization, pricing, and promotions.

Process Improvement & Ownership

• Drive continuous improvement in operations through SOP creation, process audits, and feedback loops.
• Establish key operational metrics (KPIs) — e.g., dispatch accuracy, inventory variance, returns rate, invoice errors.
• Take ownership of end-to-end operations and be proactive in identifying and solving bottlenecks.

Reporting & Analytics

• Build and maintain MIS / dashboards for daily, weekly, and monthly operations metrics.
• Use Excel to analyze performance trends, highlight risks, and propose actionable improvements.

Qualifications / Skills

• Education

  : Bachelor’s degree in Business, Commerce, Supply Chain, or related field (or equivalent experience).

• Experience

  : 1-years (or relevant level) in e-commerce operations, with hands-on experience in OMS / WMS, especially Unicommerce or similar.

• Platform Knowledge

  : Experience working with Amazon Vendor Central (appointment booking, invoices), quick-commerce B2B (Blinkit, Instamart), and marketplace operations.

• Inventory Management

  : Strong understanding of inventory reconciliation, stock audits, and forecasting.

• Returns & Payments

  : Experience handling returns, RTO, and payment reconciliation.

• Technical Skills

  : Expert in Excel (pivot tables, lookups), good with MIS/dashboarding. Familiarity with ERP/WMS systems.

• Soft Skills

  : Excellent coordination and communication skills; ownership mindset; problem-solving ability; detail-oriented.

• Mindset

  : Agile, process-driven, and able to thrive in a fast-paced e-commerce environment.

Key Performance Indicators (KPIs) / Metrics

• On-time dispatch rate
• Gate pass / dispatch accuracy
• Inventory accuracy / variance
• On-time delivery / logistics SLAs
• Returns rate (RTO or customer returns)
• Payment reconciliation accuracy
• Invoice error rate (Vendor Central)
• Operational cost per order / per dispatch

Working Conditions

• Fast-paced, cross-functional role requiring frequent collaboration with warehouse, finance, supply chain, and platform teams.
• May require periodic visits to warehouse(s) / logistics partner sites.
• High responsibility: expected to take full ownership of the end-to-end operations processes.