Quality Assurance Manager

FOR THE POST OF MANAGER- QUALITY

OBJECTIVE:

Ensures that the product or service provided by the organization is ‘fit for use’, meets the quality standards and meets both external and internal requirements. Monitors & measures (against set indicators), the performance of the quality management system and produces data and report on performance.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Quality Planning & Assurance

• Develop and maintain Quality Plans for raw materials, bought-out components, and finished products in collaboration with Production, Purchase, and Design teams.
• Oversee the inspection and verification of incoming raw materials and components, including coordination with third-party laboratories when required.
• Ensure lab testing of product samples as per defined quality protocols and issue test certificates and product-related documentation to customers.

1. Vendor Quality Management

• Define supplier quality requirements in coordination with the Purchase team.
• Conduct vendor audits,pre-dispatch inspections, and ongoing supplier performance reviews.
• Manage quality agreements with key vendors and lead the resolution of quality-related issues with suppliers.

1. CAPA and Non-Conformance Handling

• Lead root cause analysis for customer complaints and internal quality issues.
• Ensure timely implementation of Corrective and Preventive Actions(CAPA) and monitor their effectiveness.
• Maintain records of non-conformities and develop trends for proactive resolution.

1. ISO & Compliance Management

• Lead the implementation and maintenance of ISO 9001:2015 and other relevant standards.
• Ensure compliance with applicable quality and product certification schemes (e.g., BIS, DNV).
• Conduct internal audits, facilitate external audits, and drive closure of audit findings.

1. Quality System & Documentation

• Establish and maintain the organization’s Quality Manual and SOPs.
• Implement robust document control procedures and ensure compliance across departments.
• Maintain all records related to inspection, testing, and quality metrics.

1. Testing & Laboratory Management

• Ensure availability, calibration, and upkeep of all test instruments and lab facilities.
• Plan for augmentation of testing facilities based on business requirements.
• Supervise technical personnel involved in quality testing and evaluations.

1. Performance Monitoring & Continuous Improvement

• Track quality KPIs and prepare monthly performance dashboards for management review.
• Analyze process data and drive continual improvement projects to enhance product and process quality.
• Promote a culture of quality across the organization through training, awareness sessions, and cross-functional workshops.

1. Training & Team Management

• Identify and fulfill quality-related training needs across departments.
• Lead and mentor the QA team; assign responsibilities, set goals, and conduct regular reviews.
• Build a proactive quality culture focused on preventive rather than reactive quality control.

The marginal responsibilities have not been included and this job description in no way implies that these are the only duties to be performed. The responsibilities and profile of job may undergo change as per requirements

ORGANISATIONAL RELATIONSHIPS:

• Reports to AVP – Operations & Managing Director
• Coordinates activities with Production, Quality,Purchase, Design, Service, Sales etc

QUALIFICATIONS & EXPERIENCE REQUIRED:

• Bachelors’ degree in Mechanical engineering or related discipline
• Advanced computer skills- MS office, Internet etc
• 8-10 yrs of experience in QA and document control,vendor inspections etc
• Thorough knowledge of implementation, documentation of ISO 9001:2000 QMS
• Experience of maintenance of quality standards in a medium size organization
• Knowledge of Statistical Quality Control
• Good analytical, communication and interpersonal skills
• Excellent Man-management & problem-solving skills
• Pro-active, self-motivated, Result oriented, good team player
• Strong understanding of quality assurance processes and automated tools.