Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in noida
>
Tata Play Fiber
>
Quality Assurance Lead

Quality Assurance Lead

Tata Play Fiber

10 years

0 Lacs

noida uttar pradesh india

Posted:16 hours ago| Platform:

Apply

Skills Required

communication reporting audits onboarding compliance verification billing training integrity audit escalation management workflow routing service configuration efficiency development analyze data metrics drive score reports

Work Mode

On-site

Job Type

Full Time

Job Description

Tata Play Fiber is hiring for Quality Assurance Lead

Location : Noida

Skill : Quality Assurance Lead

Exp : 10 to 15 years exp in Quality Assurance Lead

Education : Any Graduate

Communication : Excellent communication

Reporting To – Head - Customer Service

Your Function – Customer Service

Team Size – 2 permanent employees + 10 Outsourced Call Centre Team Hussle Period – Minimum 8 productive hours a day and 5 days a week

Industry Exp : Preferably in telecommunications

Job description

Conduct audits on the customer onboarding process, focusing on document compliance, Digital Verification (DV) process accuracy, Customer Acquisition Form (CAF) warehousing, and contract versus billing reconciliation.
Perform call centre process audits covering call quality compliance, tagging accuracy, training process efficacy, and infrastructure integrity, alongside contract versus billing reconciliation.
Audit complaint and escalation management processes, ensuring workflow routing correctness, Service Level Agreement (SLA), and escalation matrix configuration accuracy.
Conduct Interactive Voice Response (IVR) audits to assess connectivity and workflow efficiency. Audit self-help channels for connectivity, uptime, and routing accuracy of customer inputs.
Share workflow development inputs based on audit findings.
Analyze customer voice data and correlate with audit findings to determine performance metrics. Drive Net Promoter Score (NPS) improvement initiatives for the organization.
Conduct periodic audits of critical reports to ensure timely availability and accuracy.
Manage end-to-end training for new call centre agents and monitor their performance quality

Interested please contact at 9007377402

Regards

Sabita Roy

More Jobs at Tata Play Fiber

Manager - Field Service Delivery

Pune

7 - 15 yrs

INR 11 - 13 Lacs

Lead HRBP, TA, Compliance & L&D

Mumbai

3.0 - 6.0 yrs

INR 3 - 6 Lacs

Lead HRBP, TA, Compliance & L&D

Mumbai, Maharashtra

6.0 - 6.0 yrs

Salary: Not disclosed

MIS & BI - Assistant manager

Noida

7.0 - 12.0 yrs

INR 6 - 10 Lacs

Manager - Field Service delivery

Kalburagi, Mangaluru, Shimoga

5.0 - 10.0 yrs

INR 5 - 13 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.