TATA PLAY LIMITED is looking for Manager - Field Service Delivery to join our dynamic team and embark on a rewarding career journey Oversee field service operations to ensure timely and efficient service delivery. Manage and coordinate the activities of field service technicians. Develop and implement standard operating procedures for field service operations. Monitor and report on service performance metrics. Resolve customer issues and complaints in a timely manner. Train and mentor field service staff to enhance their skills and performance.

Job Information Department Name Human Resources Date Opened 06/02/2025 Industry Telecommunications Job Type Full time City Mumbai State/Province Maharashtra Country India Zip/Postal Code 400001 Job Description What you’ll be doing: Responsible to promote and implement human resource values by planning and managing human resources programs. Key Skillset: Tech-savvy Strategic thinker Legal and Compliance Knowledge Employee Engagement & Experience Relationship Building & Conflict Resolution Innovation and Continuous Improvement Excellent interpersonal and communication skills. What you’ll bring to the team: HRBP o Monitor end to end employee life cycle from recruitment to exit. o Lead communication campaigns around policies and drive100% governance and adherence to On-roll statutory compliances. o Drive efficiency in HR ops related activities & last mile delivery along with relevant stakeholders on Employee Lifecycle & Self-service matters like Claims, Exit Clearances etc. o Partner with Leadership team in timely communication and roll out of all employees related policies and ensure timely redressal of all employee queries and grievances. o Ensure Robust processes and systems - Monthly Database and Organization structure management with complete accuracy. o Adoption and usage of various policies administration, ensuring employee delight balanced with cost management. o Ensure on time quality hiring from all sources. o Act as a Business Partner for the circle designing and implementing initiatives aligned to business needs. Talent Acquisition o Manage the recruitment and selection process. o Forecasting the future business requirements with respect to Manpower and planning for the same o Inducting right talent in the workforce o Seamless Onboarding and Induction of new incumbent o Ensure accurate and written job descriptions with clear job accountabilities, reporting structures and career paths. o Working with the business to develop the design and architecture of the organization. o Developing, maintaining, and delivering key Talent programs and supporting the overall development of capability across the organization. o Act as a consultant to the business on strategic interventions based on the People Plan Learning & Development o Establish and maintain robust systems for identifying, planning, delivering, and measuring learning and development initiatives. o Manage the training plan, detailing required training within agreed timescales and ensuring outcomes are measured and reported effectively. o Develop a "train the trainer" program to empower units to analyze data and formulate action plans. o Ensure prudent control of training and development expenditure within allocated budgets. o Collaborate with managers to comprehend their learning and development needs, ensuring alignment with corporate objectives. o Strategically plan succession and align training programs to support the succession plan. o Create training and communication materials to facilitate learning and development initiatives. o Ensure training activities align with company strategies and policies. o Deliver training sessions to enhance the professional growth of Line Managers across the organization. o Manage the organization and execution of company induction sessions, including presentation development and delivery. o Develop an Academy approach to design behavioral competency frameworks and Learning Programs tailored to each job level within the organization. Compliance o Ensure organizational compliance with applicable labor laws, regulations, and internal policies. o Regularly review and update HR policies and procedures in alignment with legal standards. o Coordinate and support internal and external audits by maintaining accurate records and documentation. o Identify compliance risks and implement corrective actions as necessary. o Serve as a point of contact for audit queries and compliance-related matters across departments. Requirements What all qualifications do we expect: We're looking for someone with a decent educational background. Education requirements: MBA from Premier Institute Experience: 3 – 6 Years of experience preferably in the telecommunications industry. Join us as: Grade – M4 Where at – Business Location Reporting To – Head HR Your Function – Human Resources Hustle Period – Minimum 8 productive hours a day and 5 days a week Job Type – Permanent

Job Information Department Name Human Resources Date Opened 06/02/2025 Industry Telecommunications Job Type Full time City Mumbai State/Province Maharashtra Country India Zip/Postal Code 400001 Job Description What you’ll be doing: Responsible to promote and implement human resource values by planning and managing human resources programs. Key Skillset: Tech-savvy Strategic thinker Legal and Compliance Knowledge Employee Engagement & Experience Relationship Building & Conflict Resolution Innovation and Continuous Improvement Excellent interpersonal and communication skills. What you’ll bring to the team: HRBP o Monitor end to end employee life cycle from recruitment to exit. o Lead communication campaigns around policies and drive100% governance and adherence to On-roll statutory compliances. o Drive efficiency in HR ops related activities & last mile delivery along with relevant stakeholders on Employee Lifecycle & Self-service matters like Claims, Exit Clearances etc. o Partner with Leadership team in timely communication and roll out of all employees related policies and ensure timely redressal of all employee queries and grievances. o Ensure Robust processes and systems - Monthly Database and Organization structure management with complete accuracy. o Adoption and usage of various policies administration, ensuring employee delight balanced with cost management. o Ensure on time quality hiring from all sources. o Act as a Business Partner for the circle designing and implementing initiatives aligned to business needs. Talent Acquisition o Manage the recruitment and selection process. o Forecasting the future business requirements with respect to Manpower and planning for the same o Inducting right talent in the workforce o Seamless Onboarding and Induction of new incumbent o Ensure accurate and written job descriptions with clear job accountabilities, reporting structures and career paths. o Working with the business to develop the design and architecture of the organization. o Developing, maintaining, and delivering key Talent programs and supporting the overall development of capability across the organization. o Act as a consultant to the business on strategic interventions based on the People Plan Learning & Development o Establish and maintain robust systems for identifying, planning, delivering, and measuring learning and development initiatives. o Manage the training plan, detailing required training within agreed timescales and ensuring outcomes are measured and reported effectively. o Develop a "train the trainer" program to empower units to analyze data and formulate action plans. o Ensure prudent control of training and development expenditure within allocated budgets. o Collaborate with managers to comprehend their learning and development needs, ensuring alignment with corporate objectives. o Strategically plan succession and align training programs to support the succession plan. o Create training and communication materials to facilitate learning and development initiatives. o Ensure training activities align with company strategies and policies. o Deliver training sessions to enhance the professional growth of Line Managers across the organization. o Manage the organization and execution of company induction sessions, including presentation development and delivery. o Develop an Academy approach to design behavioral competency frameworks and Learning Programs tailored to each job level within the organization. Compliance o Ensure organizational compliance with applicable labor laws, regulations, and internal policies. o Regularly review and update HR policies and procedures in alignment with legal standards. o Coordinate and support internal and external audits by maintaining accurate records and documentation. o Identify compliance risks and implement corrective actions as necessary. o Serve as a point of contact for audit queries and compliance-related matters across departments. Requirements What all qualifications do we expect: We're looking for someone with a decent educational background. Education requirements: MBA from Premier Institute Experience: 3 – 6 Years of experience preferably in the telecommunications industry. Join us as: Grade – M4 Where at – Business Location Reporting To – Head HR Your Function – Human Resources Hustle Period – Minimum 8 productive hours a day and 5 days a week Job Type – Permanent

SQL Developer with database maintenance & Optimization knowledge Designing and maintaining ETL pipelines using SSIS. Design and publish reports from MS SQL server & Excel Cater to ad-hoc reporting and analysis requests by the management/ stake holders. Creating and Managing SQL Server database, Indexing, Agent Jobs. Set-up and maintain high availability environment on MS-SQL Server. Proficient in creating and maintaining complex Procedure, Tables and Views. Creation of SQL agent jobs and troubleshooting. Troubleshoot issues related to TempDb, Transaction Log, and System Databases. Optimize database performance, including query optimization and index tuning. Manage database security, backups, and disaster recovery plans. User Role management, Manage database access and permissions. Use high-speed transaction recovery techniques and backup data. Minimise database downtime and manage parameters to provide fast query responses. Determine, enforce and document database policies, procedures and standards. Perform tests and evaluations regularly to ensure data security policies, privacy and integrity. Knowledge of Power Automate, SharePoint, PowerApps are preferred.

Role & responsibilities - Installation and Field Repair Selection, appointment and management of ISPs Timely Installation and FR Monitoring of timely W/O scheduling Follow through process from arrival till activation ETA and IMA calls and complaints. Quality of Installation and FR Policy & Process Compliance Ensure that the organisations processes and policies are adhered to. Provide regular input to keeping our processes in alignment with our service philosophy Easy & Simple. Provide input to planning, training and quality as applicable. Customer Satisfaction Ensure that all necessary actions are taken based on the annual CSAT survey. Take quick action on input provided by the Central Quality and Process Improvement team (monthly tracker) to correct processes and / or any undertake other tactical measures. People Management and Development Select, Develop and Retain quality manpower (in-sourced manpower). Provide timely and necessary input to people on performance. Ensure that the KPIs and SLAs are understood and communicated to all individuals (such as ISP owners, coordinators, Team Leaders, Engineers and our in-sourced manpower). Maintain transparency in dealing with people and performance management. Productivity and Cost Effectiveness Improve productivity continuously (without compromising quality) and therefore, keep costs at optimum levels.

Develop and implement a comprehensive data and security risk governance framework aligned with industry standards and regulatory requirements. Conduct regular audits and assessments of data security controls, processes, and policies to identify potential risks and vulnerabilities. Manage and oversee the governance, risk, and compliance (GRC) program, including policy development, monitoring, and reporting. Act as a liaison with internal and external auditors, ensuring timely and accurate responses to audit requests and findings. Provide guidance and support to business units in the identification and assessment of data and security risks in their operations. Lead TATA Plays efforts in compliance with relevant standards, laws, and regulations, ensuring adherence to data protection and privacy requirements. Manage and govern third party vendors supporting TATA Play in various security operations Collaborate with cross-functional teams to develop and enhance risk mitigation strategies and ensure effective implementation. Develop and deliver training programs to enhance awareness of data and security risk management across the organization. Stay abreast of industry trends, emerging threats, and changes in regulations to proactively address potential risks