Project Planner

Department: Operations / Project Management

Location: Indore

Reporting To: Chief Operating Officer (COO) / Head of Operations

Key Responsibilities:

Project Planning & Order Management

• Keep the list of upcoming and confirmed projects updated, always planning at least three months ahead.
• Coordinate with the sales team to confirm new projects and ensure all required information is documented.
• Ensure that billing is done on time and accurately, in line with the monthly and yearly revenue goals.
• Prepare and manage monthly and yearly plans for expected billing and income.
• Collaborate with project managers and team leads to keep the project workflow and progress tracking systems up to date.

Resource Planning & Budgeting

• Assess execution needs to determine manpower and resource requirements based on existing capacity and expected order inflow.
• Collaborate with HR for recruitment follow-ups in line with execution planning.
• Conduct weekly/monthly manpower planning vs. actual analysis, identifying deltas and proposing corrective actions.

Project Execution & Coordination

• Lead and facilitate internal execution meetings, ensuring alignment across departments.
• Collaborate with Project Managers (PMs) to gather project assets, ensure approvals, and support invoicing.
• Maintain close coordination with leads and creative teams to ensure timely, high-quality delivery.
• Monitor internal processes, sheet updates, and system adherence across project teams.

System & Process Adherence

• Ensure adherence to Blacksof's ERP and other data management systems.
• Regularly review analytics to track execution efficiency, invoicing performance, and resource utilization.
• Drive process optimization initiatives and ensure team-wide adherence to SOPs and best practices.

Brand Consulting Awareness

• Develop and apply an understanding of Blacksof’s Gold Standard in branding (copy, design, strategy, etc.).
• Enhance branding knowledge and demonstrate the ability to communicate and convince internally.
• Stay abreast of trends and updates in the branding and design consulting space.

Performance & Culture Building

• Monitor customer satisfaction indices and ensure a customer retention rate above 60%.
• Ensure all execution aligns with Blacksof’s values.
• Encourage a culture of trust, collaboration, feedback, emotional intelligence, diversity, and work-life balance.
• Embrace and drive continuous learning, innovation, and risk consciousness within the execution team.

Required Skills & Competencies:

• Excellent analytical, budgeting, and planning abilities
• Strong project management and coordination skills
• Proficient in Google Workspace.
• Knowledge of Data Analytics is a plus.
• Effective communication, presentation, and interpersonal skills
• Ability to lead cross-functional collaboration and meetings
• High degree of self-control, accountability, and long-term thinking
• Understanding of branding and consulting mindsets

Qualifications:

• B.Tech in CS, IT, Mechanical Engineering/BSc.
• MBA in Operations or Marketing Management.
• Prior experience in project planning, execution, or operations is a plus.
• Certification in project management tools or methodologies (PMP, Agile, etc.) is a plus