Project Manager

Description

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

Seeking an experienced NOC Project Manager (NOC PM) to oversee the planning, coordination, and delivery of initiatives related to our Network Operations Center (NOC). This role serves as the primary interface between NOC operations and internal/external stakeholders, ensuring timely execution of deliverables, transparent communication, and client satisfaction.

The ideal candidate combines strong project management experience with a solid understanding of NOC functions, knowledge of Field Dispatch workflows and site-based network support, and a sense of urgency when managing time-sensitive operations, escalations, and client needs.

What you’ll do as the Project Manager:

Key Responsibilities

Project Management

Develop and maintain detailed plans for NOC initiatives, deliverables and deadlines.

Coordinate cross-functional teams including engineering, vendors, field dispatch and client support.

Manage risks, issues, and dependencies, escalating where necessary.

Monitor resource utilization and change control for active NOC projects.

Client-Facing Communication & Reporting

Serve as the primary point of contact for client stakeholders for all NOC-related project and operational matters

Prepare and deliver clear, accurate reports on NOC performance metrics, open issues, project timelines and SLA adherence.

Respond promptly to client inquiries and escalations, ensuring alignment and transparency throughout project execution.

Incorporate client feedback into process improvement initiatives and team planning.

Operational Oversight

Partner with NOC leadership to ensure daily operations align with defined processes and standards.

Drive incident response and resolution efforts with a strong sense of urgency, ensuring minimal impact to operations and client environments

Ensure incident, change, and problem management processes are followed consistently.

Collaborate with Field Dispatch and Network Engineers to streamline site support and ticket workflows.

Track and report on operational KPIs (e.g., response time, resolution time, SLA adherence).

Internal Stakeholder Engagement

Work closely with NOC Manager, Service Delivery Manager (SDM) and Directors to prioritize tasks and align with strategic goals.

Coordinate feedback loops between technical teams, client representatives and leadership to drive service excellence.

What you will bring to the team:

A proactive mindset and strong sense of urgency in addressing incidents, escalations, and stakeholder communication.

Demonstrate success in client-facing roles with direct responsibility for communication and service reporting.

Strong understanding of incident management, change control, and service desk processes.

Familiarity with tools such as Monday.com, ServiceNow, AT&T and Granite Portals, etc. and internal ticketing systems.

Excellent communication and presentation skills; capable of articulating technical issues and resolutions to non-technical audiences.

Proven ability to manage multiple concurrent tasks and stakeholder expectations.

Strong understanding of network infrastructure (LAN/WAN, SD-WAN, firewalls, VPNs) and security technologies (SIEM, IDS/IPS, endpoint protection, cloud security).

Experience working with retail clients or in a retail IT environment is a strong plus.

Excellent communication, stakeholder management, and leadership skills.

Experience working with US-based clients and managing remote/global teams.

Education/Qualifications:

Bachelor’s degree in computer science, Information Technology, or related field.

PMP, PRINCE2, or equivalent project management certification and ITIL certification.

5 - 7 years of experience in IT project management, with at least 3 years in network and security domains.

Zones offers a comprehensive Benefits package. While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring into our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life, and flexible leave policy to balance their work life.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.