The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.This job oversees multiple engineering operational projects, ensuring alignment with organizational goals and objectives. This role involves coordinating engineering, technical, and procurement activities across various teams and managing program-level risks and issues.
Essential Responsibilities:
- Scope: The project & program responsibilities are focused on the delivery of a product or computer-based system from design to release for customers.
- Develop and manage program plans, including timelines, milestones, deliverables, and procurement activities.
- Coordinate activities across multiple projects to ensure alignment with program objectives.
- Monitor program performance and implement corrective actions as needed.
- Communicate program status to stakeholders and executive leadership.
- Manage program budgets and financials.
- Facilitate cross-functional collaboration and resolve conflicts.
- Ensure adherence to engineering standards and best practices.
Expected Qualifications:
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
- Proven track record of managing complex programs within an engineering environment.
Additional Responsibilities And Preferred Qualifications
About the Role
PayPal is executing a multi-year Marketing Transformation initiative to consolidate a fragmented marketing technology stack to an integrated Platform that drive consistent digital experiences across PayPal Brands. We're seeking a Staff Technical Program Manager to lead the Marketing Data Readiness workstream, a critical foundation enabling our transition to an integrated CDP-based Marketing Automation Platform.Your work will directly contribute to PayPal's overarching mission of revolutionizing customer engagement globally. By building, enhancing, and scaling the marketing technology platforms that underpin our customer experiences, you will be a key player in enabling seamless and innovative ways of engagement with our customers worldwide. Your efforts in developing high-quality, scalable, and performant data solutions will improve user experiences but also drive inclusion and flexibility that is critical in today's digital economy. Your role goes beyond program management; it's about making a tangible impact on the platform that serves PayPal customers across the globe.
Key Responsibilities
Program Leadership & Delivery
- Lead end-to-end program management for Marketing Data Readiness workstream, understanding the domain in depth and delivering features that are scalable, reliable, and fault-tolerant
- Drive SDLC processes across engineering, product, and marketing teams, ensuring alignment on technical requirements, sprint planning, and release management for data integration initiatives
- Manage the team's project deliverables, timelines, and priorities effectively across the engineering team to meet project deadlines and performance targets
- Establish and maintain program governance including status reporting, risk management, dependency tracking, and stakeholder communication
- Own prioritization and scoping for data readiness initiatives, balancing business value, technical complexity, and resource constraints across multiple concurrent workstreams
- Partner with product, technology, marketing business, operations, and analytics stakeholders to balance aggressive roadmap against engineering principles
- Tracking business impact of features on a regular basis, and rely on performance data to make informed decisions about possible changes or improvements
Cross-Functional Collaboration & Leadership
- Serve as primary liaison between Marketing, Product, Engineering, and Data teams to align on data readiness requirements and delivery timelines
- Collaborate with capability area leads across Core Data Services, Paid Media, Owned Channel, and Demand Management to ensure cohesive data architecture
- Facilitate technical discussions and decision-making across distributed teams including offshore and vendor resources
- Deep collaboration with cross functional engineering and product teams to evolve the reporting platform
- Excellent written and verbal communication skills with ability to translate technical concepts for non-technical audiences
- Experience creating compelling visual presentations and executive summaries
- Strong facilitation skills for technical design sessions, sprint ceremonies, and cross-functional working sessions
Execution Excellence
- Drive Agile processes including sprint planning, backlog refinement, retrospectives, and continuous improvement across engineering teams
- Develop detailed project plans with accurate effort estimations, resource allocation, and timeline projections for complex data integration initiatives
- Identify and resolve blockers, manage technical dependencies, and escalate critical issues to leadership with proposed solutions
Program Management Skills
- Expert-level proficiency in program scoping, prioritization, estimation, and resource planning for technical initiatives
- Exceptional ability to manage complex dependencies, identify risks, and drive mitigation strategies across distributed teams
- Strong stakeholder management skills with experience presenting to executive leadership and influencing without authority
- Proven capability to manage ambiguity, drive clarity, and maintain forward momentum in complex organizational environments
Required Qualifications
Experience & Background
- 12+ years of technical program management experience leading complex, enterprise-scale initiatives
- Deep expertise in SDLC methodologies, Agile/Scrum practices, and program management frameworks in fast-paced technology environments
- Experience managing programs spanning multiple engineering teams, vendors, and cross-functional stakeholders
What Success Looks Like
- Successful delivery of data readiness milestones enabling MarTech Platform adoption across PayPal brands
- Clear program visibility and predictable delivery cadence
- Streamlined project execution with predictable on-time delivery
- Strong stakeholder satisfaction and cross-functional alignment on data strategy
PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.Any general requests for consideration of your skills, please Join our Talent Community.We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.REQ ID R0132814
