Program Manager

Patanjali is building a religious & wellness travel platform—starting with Char Dham and expanding to other Indian pilgrimage circuits and international corridors. The platform integrates bookings, vendor ecosystems (stay, transport, rituals, wellness/ayurveda), payments, and CRM, with a strong focus on CX, reliability, and scale.

own end-to-end delivery

• Build and run the

  master plan & critical path

  , aligning product, engineering, data, CX/BPO, and vendor tracks.

• Milestone, budget & risk governance

  with a live RAID log (Risks, Assumptions, Issues, Dependencies).

• Decision facilitation & change control

  ; keep

  P1 decision latency ≤ 3 business days

  .
• Lead

  cross-functional cadence

  : Stand-ups, triage, PMO, and SteerCo; ensure crisp, decision-oriented forums.

• Dependency management

  across PGC and internal teams; unblock proactively.

• Drive

  BRDs and user stories

  with

  MoSCoW (Must/Should/Could) tagging

  ; maintain

  traceability

  : Objective → Requirement → Test → KPI.
• Validate

  process maps

  and

  information architecture (IA)

  ; align UX flows with acceptance criteria.
• Define

  acceptance criteria/UAT cases

  ; run UAT readiness, defect triage rules, and

  go/no-go

  gates.
• Prepare

  cutover checklists

  and oversee hypercare for each release.

• Define

  event taxonomy

  and reporting specs (e.g., GA4/Mixpanel/BI); ensure KPI instrumentation at source.
• Maintain

  reporting dashboards

  for milestones, budget, risks, and product KPIs; ensure data hygiene.

30 Days

• Program

  kick-off

  , finalize

  RACI

  , and publish

  governance calendar

  (PMO/SteerCo).

• RAID v1

  and

  BRD/IA sign-off path

  approved.
• Requirements:

  Core flows + acceptance criteria v0

  ;

  data/event taxonomy v0

  .

60 Days

• Alpha plan locked

  ;

  integration & test plans baselined

  ; vendor workstream interlocks in place.
• Requirements:

  Freeze BRD/IA v1

  , refine edge cases;

  UAT scenarios v0.8

  .

90 Days

• Beta readiness

  achieved;

  UAT plan

  and

  cutover checklist

  agreed;

  go/no-go criteria frozen

  .
• Support Alpha/Beta execution; run

  defect triage

  and finalize

  UAT sign-off package

  .

Delivery & Governance

• On-time milestones ≥ 90% (monthly)

• Budget variance ≤ ±5% (monthly)

• Risk closure SLA ≥ 80%

  within agreed TAT

• Decision latency ≤ 3 business days

  for P1 items

• Change requests accepted ≤ 10% of scope/quarter



Requirements & Quality

• BRD/IA sign-off on time (green)

• Requirements defects escaping to UAT ≤ 5 per release

• Stakeholder sign-off cycle ≤ 2 iterations

• Traceability coverage = 100% for MVP scope

• Planning/PMO: Jira, Confluence, MS Project/Smartsheet, Google Workspace.
• Design/IA: Figma, Lucidchart/Draw.io, BPMN tools.
• Quality: TestRail/Zephyr, basic Postman/Swagger/OpenAPI literacy.
• Data: GA4/Mixpanel/Amplitude; BI tools; comfort reading SQL-backed dashboards.
• Documentation: Clean specs, decision logs, and release notes.

• Onsite

  at Haridwar with vendor and partner engagements as needed.
• Write-it-down culture: clear specs, decisions, and follow-through.
• Bias for outcomes over activity; escalate early, de-risk continuously.