About HEAPS :
HEAPS is a health tech platform and Software as a Service (SAAS) provider which leverages advanced data analytics, artificial intelligence and machine learning to revolutionize healthcare delivery and payments model by building a “Healthcare Network” and a “Value Based Care” model. HEAPS is headquartered in Singapore with subsidiaries in India and the US.
Program Manager will be an integral part of the client facing team and will be responsible for managing and developing multiple strategic initiatives for a bouquet of clientele. The role will be directly reporting to the Head of Operations and is expected to have a keen understanding of the Healthcare/Insurance ecosytem.
Qualification :-
● Graduate with said background - BDS, BAMS,BHMS
Any certification in Data analysis would be an added advantage
Experience :-
- Minimum 2+ years of experience as program manager.
- Minimum 1 year of experience in MS Excel, Powerpoint, Word, Data analysis etc.
- Been in a client facing role for atleast 1 year.
As a Program Manager, you would be primarily responsible for :-
- Complete Operational management : daily operational responsibility, daily/monthly reports, providing training, auditing whenever necessary and most importantly being immensely involved in data analysis etc.
- Adhering to client SLAs : service at all time needs to be satisfactory and adherent to the client SLAs
- Maintaining excellent rapport with External and Internal Stakeholders
- Clinical insight generation : analyzing the data, slicing & dicing the data to derive clinical & other actionable insights
- Revenue & Profitability : implement strategies to increase revenue & maintain account profitability
- Business upscaling : to identify new business opportunities within existing clients & responsible for cross selling of the products
What excites us :
- An investment in you as an individual - we value traits like proactiveness, curiosity, empathy and the zeal to acquire new learnings and knowledge. We live these values by focusing on the well-being, progress, and success o fevery individual in our growing company
- A good level of self awareness and humble confidence : You know your craft well enough to know your short comings and are open to making mistakes and learn together
- The ability to think and understand quickly
- A professional who has a proven track record of success in a client facing role along with managing high performing team members
- Individual who is keen to explore & demonstrates qualities of innovation & strategic thinking
What excites you :
- Own the process outcomes and the entire operational delivery
- An ability to bring clarity and simplicity to an ambiguous problem space
- The platform to explore new opportunities & contribute to management decision making process
- Collaboration with cross functional partners - for example Quality, Teach, Product, legal and Compliance teams
- Ability to develop insights into patient behaviour, data change patterns & other valuable clinical insights
Skills & Requirements :
- Proven experience as a Program Manager, managing & leading multiple projects
- Thorough understanding of project/program management techniques : Ability to make clinical/operational decisions and judgments
- Exceptional Communication : Strong writing and verbal communication skills are essential for success in this role. We expect you to manage high stakes client and effectively communicate business outcomes to both internal and external stakeholders
- Curiosity and versatility : We need a professional who is naturally inclined to understand and create new process workflows. You should have an insatiable interest in working across a breadth of operational requirements including identifying new scope, working with the legal team to create SLAs, coming up with new process workflows and moresover ready to take up new challenges
- Ability to develop, plan, and implement short - and long-term goals : Set both short & long term goals for revenues, profitability, scaling up the project
- Advanced understanding of the Indian Healthcare & Insurance Industry
- Advanced understanding of data analysis & reporting :Report writing, excel and presentation creation skills
- Pro-active Problem-solving, team leading capability and negotiation aptitude
- Excellent Team work & Interpersonal rapport building
- Excellent leadership skills
- Open to work as an Individual Contributor (if need be)
Responsibilities :
- Plans, develops, implements, and coordinates multiple projects
- Designs and implements systems to assess, collect, maintain, and analyze data; generate progress reports, final reports, evaluation, and other information related to project
- Establishes and implements short- and long-range goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness and effects changes required for improvement
- Directs, manages, and oversees the daily operational aspects of program management
- Develops and implements systems and processes to establish and maintain continuity of the business
Team Management
- Managing a team of health care advocates or group of physicians
- Providing training, floor support and auditing support
- Devising strategies to increase revenue, cut costs, and promote growth
- Continuous feedback and performance improvement plans for the care advocates
- Carrying out daily operational activities with due diligence
- Structured approach & execution capability
- Managing hiring, attrition and shrinkage
Client Satisfaction
- Meeting with clients to discuss project status and weekly/monthly trends
- Creating and presenting detailed analysis reports
- Meeting client requirements as per the SLA
Strategic Decision Making & Implementation
- Overseeing the implementation of updated business strategies
- Reviewing and analyzing the efficacy of revised business strategies
- Manage communication and project delivery between the clients and the internal team
- Complete responsibility of new client onboardings
Stakeholder Management
- Manage Internal and external stakeholders
- Form a liaison between the client expectations and internal stakeholders
- Devise new strategies for process improvement
- Managing process deliverables, revenue, gross margins as per Internal stakeholder expectations
Project Governance
- Monthly in person meetings with the clients
- Ready to travel across client & other locations in India
- Weekly/monthly meetings with the Vendor team
Job Type: Full-time
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Nanakramguda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- Program manager: 2 years (Required)
Language:
- English (Required)
- Telugu (Required)
- Hindi (Required)
Location:
- Nanakramguda, Hyderabad, Telangana (Preferred)
Willingness to travel:
Work Location: In person
