Heaps Health Solutions India

We are seeking graduates from Science or Allied Health Sciences backgrounds who can effectively serve as a liaison between patients and hospitals by providing telecounseling support following patient discharge. Job role: Conduct post-discharge follow-up calls with patients to monitor their health status and recovery progress. Assess patients for any signs or symptoms related to their recent hospitalization that may require medical attention. Coordinate and schedule teleconsultation services promptly if any concerning symptoms are identified during the follow-up call. Provide patients with clear advice and counseling on post-discharge care, including do’s and don’ts to support optimal recovery. Share additional health tips and guidance to ensure a smooth and safe recovery process for the patient. Maintain accurate documentation of patient interactions. Job location:Ghansoli, Navi Mumbai Shift timings: 9:00 AM to 6:00 PM, Monday to Saturday (Sunday fixed off) Languages Preferred: English, Hindi, and Marathi (Special consideration will be given to candidates proficient in regional languages such as Nagamese, Malayalam, Telugu, Tamil, and Kannada) Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Fixed shift Ability to commute/relocate: Ghansoli, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Willingness to travel: 100% (Required) Work Location: In person Expected Start Date: 31/05/2025

Job Title: Health Coach Location: Hyderabad ( Banjara Hills) About Us: HEAPS is one of the fastest-growing health tech start-ups in India today. With over 5 million patient interactions to date, HEAPS is revolutionizing how insurers, doctors, and patients experience healthcare. Our AI-driven, end-to-end care management platform coordinates, tracks, and monitors patients' health, empowering them with the right information to make timely decisions about their care. Backed by marquee investors with over $7.4 million raised in Series A funding, HEAPS is on a global scaling path and is already present in 4 countries. HEAPS is looking for empathetic Care Coaches who are passionate about monitoring patients with chronic conditions using HEAPS’ AI-driven care management platform. Role Overview: As a Care Coach for Chronic Care Management , you will play a crucial role in improving the well-being of patients with chronic conditions. Your primary responsibilities will include monitoring and tracking patient health progress, while offering guidance, support, and encouragement to help them adhere to their personalized care plans. By ensuring compliance with treatments, medications, and lifestyle modifications, you will contribute to better disease management and improved patient outcomes. Responsibilities: Engage with patients over various touchpoints to understand their current medical status, past medical/surgical history, medications, lab results, etc. Identify additional patient needs—medications, labs, dietitian services, physiotherapy, etc. Assess patients’ social determinants and lifestyle status. Ensure patients provide complete medical histories and monitor adherence to care plans. Offer psychosocial support to help patients cope with chronic, acute, or terminal illnesses. Monitor patient progress and evaluate health improvements. Address patient queries using pre-defined FAQs. Educate patients about their chronic conditions, treatment options, and the importance of care plan adherence. Coach patients on the importance of compliance with labs, medications, and diet. Ensure accurate and efficient patient data management. Eligibility Criteria: Front Desk Expertise in Hospitals : Proven experience handling patient interactions, appointments, and overall coordination at a hospital front desk. OR Strong Communication in Telecom : A background in telecom services with excellent communication skills. OR Call Center Experience in Healthcare : Hands-on experience managing patient calls within a hospital setting, ensuring prompt and efficient service. Skills: Strong knowledge of medical conditions and medical terminologies. Effective patient medical history-taking skills. Coaching patients to comply with medical parameters. Clear and articulate communication with patients. Active listening skills and compassion. Passionate about patient care. Ability to engage patients in conversations on various topics. Grievance resolution and conflict-handling abilities. Competency in managing, recording, and storing patient information. Analytical mindset to interpret health data and trends effectively. Positive attitude, with a naturally pleasant disposition. Team player who can collaborate across departments. Qualifications: Minimum bachelor’s degree. Proficiency in English, Hindi and Telugu. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Schedule: Day shift Location: Ability to reliably commute or plan to relocate before starting work is required. Application Question(s): Immediate Joining Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Experience: total work: 1 year (Preferred) Work Location: In person

Responsibilities: · Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc. · Understand if the patient has any additional requirements – medications, labs, dietitian, physiotherapists etc. · To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan · Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses · Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported · To smartly handle patient queries and provide responses from pre-defined FAQs. · Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician · Develop and implement individualized care plans that address the unique needs of high- risk patients. · Provide continuous support, motivation, and education to patients through regular check- ins via phone, video calls, and messaging. · Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques · Provide wellness, lifestyle and diet tips wherever deemed necessary · Proactively identify if the patient is showing any symptoms or deviation from his care path · To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance Skills: · Excellent knowledge and interpretation of medical conditions and medical terminologies · Effective Patient medical history-taking skill · Coaching the patient to be compliant with different medical parameters · Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity · Active Listening skills, being compassionate with the patients · Passionate about the role and have patient care as a priority · A natural conversationalist: Should be well-read and can engage patients on a variety of topics. Pleasant disposition, naturally pleasing to talk and have a positive attitude · Handling complaints and resolving grievances and conflicts that the patients might have Entering, transcribing, recording, storing, or maintaining information in written or electronic form · Collaboration is key; should be a team player and can bridge the gap across all departments. Experience: . Minimum 2 years' experience in wellness coaching/ health coaching or care management process Job Type: Full-time Pay: ₹21,000.00 - ₹24,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Hyderabad District, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Experience: Clinical counseling: 1 year (Preferred) Location: Hyderabad District, Telangana (Preferred) Work Location: In person Application Deadline: 30/06/2025

Responsibilities: · Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc. · Understand if the patient has any additional requirements – medications, labs, dietitian, physiotherapists etc. · To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan · Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses · Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported · To smartly handle patient queries and provide responses from pre-defined FAQs. · Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician · Develop and implement individualized care plans that address the unique needs of high- risk patients. · Provide continuous support, motivation, and education to patients through regular check- ins via phone, video calls, and messaging. · Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques · Provide wellness, lifestyle and diet tips wherever deemed necessary · Proactively identify if the patient is showing any symptoms or deviation from his care path · To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance Skills: · Excellent knowledge and interpretation of medical conditions and medical terminologies · Effective Patient medical history-taking skill · Coaching the patient to be compliant with different medical parameters · Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity · Active Listening skills, being compassionate with the patients · Passionate about the role and have patient care as a priority · A natural conversationalist: Should be well-read and can engage patients on a variety of topics. Pleasant disposition, naturally pleasing to talk and have a positive attitude · Handling complaints and resolving grievances and conflicts that the patients might have Entering, transcribing, recording, storing, or maintaining information in written or electronic form · Collaboration is key; should be a team player and can bridge the gap across all departments. Experience: . Minimum 2 years' experience in wellness coaching/ health coaching or care management process Job Type: Full-time Pay: ₹21,000.00 - ₹24,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Hyderabad District, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Experience: Clinical counseling: 1 year (Preferred) Location: Hyderabad District, Telangana (Preferred) Work Location: In person Application Deadline: 30/06/2025

Job Description: Responsibilities: Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc. Understand if the patient has any additional requirements – medications, labs, dietitian, physiotherapists etc. To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported To smartly handle patient queries and provide responses from pre-defined FAQs. Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician Develop and implement individualized care plans that address the unique needs of high- risk patients. Provide continuous support, motivation, and education to patients through regular check- ins via phone, video calls, and messaging. Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques Provide wellness, lifestyle and diet tips wherever deemed necessary Proactively identify if the patient is showing any symptoms or deviation from his care path To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance Skills: Excellent knowledge and interpretation of medical conditions and medical terminologies Effective Patient medical history-taking skill Coaching the patient to be compliant with different medical parameters Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity Active Listening skills, being compassionate with the patients Passionate about the role and have patient care as a priority A natural conversationalist: Should be well-read and can engage patients on a variety of topics. Pleasant disposition, naturally pleasing to talk and have a positive attitude Handling complaints and resolving grievances and conflicts that the patients might have Entering, transcribing, recording, storing, or maintaining information in written or electronic form Collaboration is key; should be a team player and can bridge the gap across all departments. Job Type: Full-time Pay: ₹21,000.00 - ₹27,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Bengaluru District, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Experience: Clinical counseling: 2 years (Preferred) Location: Bengaluru District, Karnataka (Preferred) Work Location: In person Application Deadline: 28/07/2025

About HEAPS Health Solutions : HEAPS Health Solutions is a health tech company based out of Bangalore, India with offices in Mumbai, Hyderabad and Delhi. HEAPS is a Software as a Service (SAAS) provider that leverages advanced Data Analytics, Artificial Intelligence and Machine Learning to revolutionize the healthcare delivery and payments model by building a “Healthcare Network” and a “Value-Based Care” model. We specialise in Patient Care-Coordination modules for cohorts of people with different needs. Responsibilities: Engage with patients via tele-counselling to understand their medical history, current health status, medications, lab reports, and other needs. Identify additional patient requirements such as medications or lab tests. Encourage patients to share complete medical history and check for any deviations from the prescribed treatment plan. Provide emotional and psychosocial support for patients dealing with chronic, acute, or terminal illnesses. Monitor patient progress and guide them appropriately if alarming symptoms are reported. Address patient queries using predefined FAQs. Assess patient compliance with labs, medications, and diet; coach them to follow the prescribed plan. Create and implement personalized care plans for high-risk patients. Offer continuous support, education, and motivation through calls and messages. Educate on lifestyle changes, risk reduction, medication adherence, and self-care. Share wellness and diet tips as needed. Identify early signs of deviation from care plans. Collaborate with the Program Manager to identify trends, gather insights, and improve patient compliance. Qualification: Minimum Bachelor’s Degree in Clinical/Medico/Biology background. (Preferred Pharmacists, Registered Nurses, Clinical Psychologists, Dietitians, Nutritionists, or such related fields.) Mandatory Language: English, Hindi, + Regional languages is a plus point Experience : Minimum 6 months or 1 year of experience in wellness coaching/health coaching or care management process Experience in diet counselling or nutrition management is a plus point Job Type: Full-time Pay: ₹250,000.00 - ₹300,000.00 per year Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Ghansoli, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: English (Required) Willingness to travel: 100% (Required) Work Location: In person

Key Responsibilities: Review the Medical Coding Console: Regularly review the Medical Coding Console numbers for assigned hospitals or insurance groups to ensure timely processing of the Discharge Summaries Review Incomplete DS Dashboard: Push discharge summaries from the Incomplete DS dashboard as required. Quality Assurance: Maintain a quality score of 98% or higher by ensuring discharge summaries are accurately mapped to their respective medical conditions and specialities. Team Coordination: Collaborate with other medical abstractors to ensure daily inventory is completed and no items remain pending. Identifying Wrong Discharge Summaries: Notify the Program Manager/Client Account Lead about any incorrect discharge summaries requiring deletion and send the necessary email for resolution. Mapping for New Clients: Assist in mapping discharge summaries for new clients during the implementation phase. The primary duties as a Quality Auditor include: - Performing audit functions for the members of the care management teams with the objective to ensure all the regulatory and quality standards are met. Listen to the health care coach’s call recording. Ensure that the health care coaches have followed the process workflow, asked all relevant symptoms and questions to the patients. Have an eye for detail for any deviation from the expected call flow. Process Improvement through continuous feedback and coaching. Review complete call quality. Maintaining tracking tools to log audit results including areas of non-compliance and identifying areas of improvement. Training the care management teams on all the gaps as identified using quality assessments. Evaluate and analyze aggregate quality performance data. Skills and Qualifications: Strong attention to detail and organizational skills. Proficiency in medical terminology and understanding of discharge summaries. Ability to meet quality benchmarks and adhere to deadlines. Effective communication and coordination skills. Familiarity/Experience working on Patient Care Co-ordination digital platforms . What We Offer: A collaborative work environment. Opportunities for professional growth and development. Competitive compensation package. Paid Sick Days Health Insurance Work hour flexibility Work from home Job Type: Full-time Pay: ₹250,000.00 - ₹318,000.00 per year Benefits: Health insurance Leave encashment Paid time off Provident Fund Work from home Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Experience: total work: 1 year (Preferred) Work Location: In person

About HEAPS Health Solutions : HEAPS Health Solutions is a health tech company based out of Bangalore, India with offices in Mumbai, Hyderabad and Delhi. HEAPS is a Software as a Service (SAAS) provider that leverages advanced Data Analytics, Artificial Intelligence and Machine Learning to revolutionize the healthcare delivery and payments model by building a “Healthcare Network” and a “Value-Based Care” model. We specialise in Patient Care-Coordination modules for cohorts of people with different needs. Responsibilities: Engage with patients via tele-counselling to understand their medical history, current health status, medications, lab reports, and other needs. Identify additional patient requirements such as medications or lab tests. Encourage patients to share complete medical history and check for any deviations from the prescribed treatment plan. Provide emotional and psychosocial support for patients dealing with chronic, acute, or terminal illnesses. Monitor patient progress and guide them appropriately if alarming symptoms are reported. Address patient queries using predefined FAQs. Assess patient compliance with labs, medications, and diet; coach them to follow the prescribed plan. Create and implement personalized care plans for high-risk patients. Offer continuous support, education, and motivation through calls and messages. Educate on lifestyle changes, risk reduction, medication adherence, and self-care. Share wellness and diet tips as needed. Identify early signs of deviation from care plans. Collaborate with the Program Manager to identify trends, gather insights, and improve patient compliance. Qualification: 1. B.Sc. in Nutrition & Dietetics, Food Science & Nutrition 2. Post-Graduate Diploma in Nutrition & Dietetics 3. M.Sc. in Foods & Nutrition / Clinical Nutrition / Dietetics Mandatory Language: English, Hindi, + Regional languages is a plus point Experience : Minimum 6 months or 1 year of experience in wellness coaching/health coaching or care management process Job Type: Full-time Pay: ₹250,000.00 - ₹300,000.00 per year Ability to commute/relocate: Kopar Khairane, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: English (Required) Willingness to travel: 100% (Required) Work Location: In person

About HEAPS Health Solutions : HEAPS Health Solutions is a health tech company based out of Bangalore, India with offices in Mumbai, Hyderabad and Delhi. HEAPS is a Software as a Service (SAAS) provider that leverages advanced Data Analytics, Artificial Intelligence and Machine Learning to revolutionize the healthcare delivery and payments model by building a “Healthcare Network” and a “Value-Based Care” model. We specialise in Patient Care-Coordination modules for cohorts of people with different needs. Responsibilities: Engage with patients via tele-counselling to understand their medical history, current health status, medications, lab reports, and other needs. Identify additional patient requirements such as medications or lab tests. Encourage patients to share complete medical history and check for any deviations from the prescribed treatment plan. Provide emotional and psychosocial support for patients dealing with chronic, acute, or terminal illnesses. Monitor patient progress and guide them appropriately if alarming symptoms are reported. Address patient queries using predefined FAQs. Assess patient compliance with labs, medications, and diet; coach them to follow the prescribed plan. Create and implement personalized care plans for high-risk patients. Offer continuous support, education, and motivation through calls and messages. Educate on lifestyle changes, risk reduction, medication adherence, and self-care. Share wellness and diet tips as needed. Identify early signs of deviation from care plans. Collaborate with the Program Manager to identify trends, gather insights, and improve patient compliance. Qualification: 1. B.Sc. in Nutrition & Dietetics, Food Science & Nutrition 2. Post-Graduate Diploma in Nutrition & Dietetics 3. M.Sc. in Foods & Nutrition / Clinical Nutrition / Dietetics Mandatory Language: English, Hindi, + Regional languages is a plus point Experience : Minimum 6 months or 1 year of experience in wellness coaching/health coaching or care management process Job Type: Full-time Pay: ₹250,000.00 - ₹300,000.00 per year Ability to commute/relocate: Kopar Khairane, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: English (Required) Willingness to travel: 100% (Required) Work Location: In person

Have a thorough understanding of the platform. Lead a 2-tier team of on ground ops managers and PEEs. Maintain strong relationships with the clientele on a tangible and intangible level. Serve as liaisons between a company and its clients, ensuring excellent customer service and client satisfaction. Create plans to address clients? business needs. Ensure both the company and clients adhere to contract terms. Study competition to find new ways to retain customer. Collaborate with internal teams (tech, data analytics, etc.) to address customers? needs. Align client goals and targets to the execution. Develop and maintain strategic long-term relationship with the client, at operational and management levels. Assess and identify opportunities to cross-sell initiatives/ products of HEAPS to the client. Manage communication and project delivery between the clients and the internal team. Measure, track and analyse key account metrics and effectively communicate the same to the client Gather, report and communicate clients? feedback on service, technology and product delivery. Overseeing management information systems and providing analytical inputs. Keep abreast with industry and market trends and best practices. Experience/Qualification: Minimum 4+ years of experience in Healthcare/Insurance (India/US/Europe) industry in a client serving role. or Psychologists and 5+ years of experience in client-facing roles. or Administration degree in Hospital administration. or B.Pharm/M.Pharm Candidates.

Leverage advanced NLP algorithms/architectures to build custom models for entity extraction and concept recognition, relation extraction, summarization, textual classification and clustering, etc. Contribute to the execution of our vision for NLP-based technology solutions using various NLP toolkits like Spacy, CoreNLP, OpenNLP, etc. Perform relevant data analysis and benchmark the NLP solutions to improve our offerings. Test and deploy promising solutions quickly, managing deadlines and deliverables while applying latest research and techniques. Collaborate with business stakeholders to effectively integrate and communicate analysis findings across NLP solutions. Responsibilities 2-3 years of prior NLP experience. Expertise in Python programming. Proficiency in handling unstructured and semi-structured data. Basic knowledge of API frameworks like Flask, Fastapi. Knowledge of version control systems like Git is useful. Foundational knowledge of AWS/GCP is helpful. Prior experience of building healthcare related products will be a plus.

Data quality assurance reviews which includes listening to care management Support phone calls; reviewing call quality assessments, data recording and gathering in accordance with regulatory requirements and internal policies. Maintains tracking tools to log audit results including areas of non-compliance and identifying areas of improvement. Evaluating and analysing aggregate quality performance data. Assists with creating and revising audit tools to ensure audits and reports are value-added. Training the care management teams on all the gaps as identified using quality assessments. Follow up with appropriate staff members to ensure accurate and complete documentation in the medical record. Good Communication Skills. Basic understanding of medical terminologies. Experience in working in a quality improvement and healthcare area with demonstrated auditing and clinical expertise in assigned areas. Project management skills and demonstrated experience are a plus. Ability to build and maintain positive relationships with cross-functional teams and interact with all levels of management. Time management, critical/creative thinking, project management, communication, and problem-solving skills. Intermediate Microsoft Word, Excel, and other spreadsheet tools. Experience/Qualification: Bachelor s/Master s degree in Health Administration / Psychology / Pharma / Nursing / Medico Social Work.

Drive product and design ideation, planning and prioritisation of our diverse range of products and features. Drive user research, create detailed user journeys and take appropriate design decisions backed by user-behaviour and data and derive best practices within the team. Work closely with cross-disciplinary teams including Product, Engineering, Marketing and various Business teams to deliver delightful customer experiences. Strategize, develop, and extend the visual design systems and pattern libraries by coming up with new and innovative solutions which suit the Heaps brand. Lead creative and holistic thinking across our diverse products and conduct design reviews and status meetings as needed. Responsibilities Minimum of 4 years of direct experience in product design. Good eye for visual design & hands-on experience in user interface design. Experience with relevant design tools like Figma, Sketch among others. Ability to prototype and demonstrate design concepts to extended stakeholders. Working knowledge of common mobile/web and front-end web development. Experience in conducting user research through various methods, and abilities to translate research findings into tangible product features and improvements.

Have a thorough understanding of the platform. Listen to calls on the operation floor. Provide feedback and conduct coaching sessions for the client partners on the floor to improve/ maintain the language skills, soft skills, and call handling skills. Conduct language and voice & accent training for employees as per organisation standards. Monitor and provide feedback for bottom performers. Ensure that the bottom performers move up the learning curve by means of special coaching sessions. Conduct on the floor interventions through coaching and feedback models as defined by function/program. Use various learning tools to enhance spoken capabilities. Support OJT/Production Ramp by observing, measuring, and monitoring learners as needed. Maintaining and reporting audit/feedback/ coaching/ training records. Training new hires on Fundamental Skills of Grammar and Voice & Accent. Self-confidence coupled with the ability to infuse confidence in others. Experience: Any Graduate, Certified Voice and Accent Course Completion with minimum 2+ years of experience Job Type: Permanent

Ability to comprehend basic medical terminologies. Ability to extract basic medical information from a Discharge Summary. Evaluating and deciphering clinical data. Able to work as a part of a larger team. Manage communication and project delivery between the clients and the internal team. Understanding of ICD 10 Coding shall be an added advantage, not mandatory. Experience in clinical data management or any clinical domain. Strong written and verbal communication. Strong understanding of data analysis. Structured and analytical thinking. Proficient computer skills. Outstanding organisational skills. Ability to maintain the confidentiality of information. Excellent interpersonal skills. Report writing, excel and presentation creation skills. Experience: Minimum 1 year of experience in Healthcare/Data Management/Insurance/Any type of Clinical Practice. Preferably B. Pharma/B.Sc(Nursing)/Dietitian.

About HEAPS Health Solutions : HEAPS Health Solutions is a health tech company based out of Bangalore, India with offices in Mumbai, Hyderabad and Delhi. HEAPS is a Software as a Service (SAAS) provider that leverages advanced Data Analytics, Artificial Intelligence and Machine Learning to revolutionize the healthcare delivery and payments model by building a “Healthcare Network” and a “Value-Based Care” model. We specialise in Patient Care-Coordination modules for cohorts of people with different needs. Responsibilities: Engage with patients via tele-counselling to understand their medical history, current health status, medications, lab reports, and other needs. Identify additional patient requirements such as medications or lab tests. Encourage patients to share complete medical history and check for any deviations from the prescribed treatment plan. Provide emotional and psychosocial support for patients dealing with chronic, acute, or terminal illnesses. Monitor patient progress and guide them appropriately if alarming symptoms are reported. Address patient queries using predefined FAQs. Assess patient compliance with labs, medications, and diet; coach them to follow the prescribed plan. Create and implement personalized care plans for high-risk patients. Offer continuous support, education, and motivation through calls and messages. Educate on lifestyle changes, risk reduction, medication adherence, and self-care. Share wellness and diet tips as needed. Identify early signs of deviation from care plans. Collaborate with the Program Manager to identify trends, gather insights, and improve patient compliance. Qualification: 1. B.Sc. in Nutrition & Dietetics, Food Science & Nutrition 2. Post-Graduate Diploma in Nutrition & Dietetics 3. M.Sc. in Foods & Nutrition / Clinical Nutrition / Dietetics Mandatory Language: English, Hindi, + Regional languages is a plus point Experience : Minimum 6 months or 1 year of experience in wellness coaching/health coaching or care management process Job Type: Full-time Pay: ₹250,000.00 - ₹300,000.00 per year Ability to commute/relocate: Kopar Khairane, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: English (Required) Willingness to travel: 100% (Required) Work Location: In person

Role & responsibilities Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc. Understand if the patient has any additional requirements medications, labs, dietitian, physiotherapists etc. To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported To smartly handle patient queries and provide responses from pre-defined FAQs. Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician Develop and implement individualized care plans that address the unique needs of highrisk patients. Provide continuous support, motivation, and education to patients through regular checkins via phone, video calls, and messaging. Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques Provide wellness, lifestyle and diet tips wherever deemed necessary Proactively identify if the patient is showing any symptoms or deviation from his care path To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance Preferred candidate profile B.Sc / M.Sc in Food Science and Nutrition / Clinical Nutrition and Dietetics