We are seeking graduates from Science or Allied Health Sciences backgrounds who can effectively serve as a liaison between patients and hospitals by providing telecounseling support following patient discharge. Job role: Conduct post-discharge follow-up calls with patients to monitor their health status and recovery progress. Assess patients for any signs or symptoms related to their recent hospitalization that may require medical attention. Coordinate and schedule teleconsultation services promptly if any concerning symptoms are identified during the follow-up call. Provide patients with clear advice and counseling on post-discharge care, including do’s and don’ts to support optimal recovery. Share additional health tips and guidance to ensure a smooth and safe recovery process for the patient. Maintain accurate documentation of patient interactions. Job location:Ghansoli, Navi Mumbai Shift timings: 9:00 AM to 6:00 PM, Monday to Saturday (Sunday fixed off) Languages Preferred: English, Hindi, and Marathi (Special consideration will be given to candidates proficient in regional languages such as Nagamese, Malayalam, Telugu, Tamil, and Kannada) Job Types: Full-time, Permanent, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Fixed shift Ability to commute/relocate: Ghansoli, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Willingness to travel: 100% (Required) Work Location: In person Expected Start Date: 31/05/2025

Job Title: Health Coach Location: Hyderabad ( Banjara Hills) About Us: HEAPS is one of the fastest-growing health tech start-ups in India today. With over 5 million patient interactions to date, HEAPS is revolutionizing how insurers, doctors, and patients experience healthcare. Our AI-driven, end-to-end care management platform coordinates, tracks, and monitors patients' health, empowering them with the right information to make timely decisions about their care. Backed by marquee investors with over $7.4 million raised in Series A funding, HEAPS is on a global scaling path and is already present in 4 countries. HEAPS is looking for empathetic Care Coaches who are passionate about monitoring patients with chronic conditions using HEAPS’ AI-driven care management platform. Role Overview: As a Care Coach for Chronic Care Management , you will play a crucial role in improving the well-being of patients with chronic conditions. Your primary responsibilities will include monitoring and tracking patient health progress, while offering guidance, support, and encouragement to help them adhere to their personalized care plans. By ensuring compliance with treatments, medications, and lifestyle modifications, you will contribute to better disease management and improved patient outcomes. Responsibilities: Engage with patients over various touchpoints to understand their current medical status, past medical/surgical history, medications, lab results, etc. Identify additional patient needs—medications, labs, dietitian services, physiotherapy, etc. Assess patients’ social determinants and lifestyle status. Ensure patients provide complete medical histories and monitor adherence to care plans. Offer psychosocial support to help patients cope with chronic, acute, or terminal illnesses. Monitor patient progress and evaluate health improvements. Address patient queries using pre-defined FAQs. Educate patients about their chronic conditions, treatment options, and the importance of care plan adherence. Coach patients on the importance of compliance with labs, medications, and diet. Ensure accurate and efficient patient data management. Eligibility Criteria: Front Desk Expertise in Hospitals : Proven experience handling patient interactions, appointments, and overall coordination at a hospital front desk. OR Strong Communication in Telecom : A background in telecom services with excellent communication skills. OR Call Center Experience in Healthcare : Hands-on experience managing patient calls within a hospital setting, ensuring prompt and efficient service. Skills: Strong knowledge of medical conditions and medical terminologies. Effective patient medical history-taking skills. Coaching patients to comply with medical parameters. Clear and articulate communication with patients. Active listening skills and compassion. Passionate about patient care. Ability to engage patients in conversations on various topics. Grievance resolution and conflict-handling abilities. Competency in managing, recording, and storing patient information. Analytical mindset to interpret health data and trends effectively. Positive attitude, with a naturally pleasant disposition. Team player who can collaborate across departments. Qualifications: Minimum bachelor’s degree. Proficiency in English, Hindi and Telugu. Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Health insurance Schedule: Day shift Location: Ability to reliably commute or plan to relocate before starting work is required. Application Question(s): Immediate Joining Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Experience: total work: 1 year (Preferred) Work Location: In person

Responsibilities: · Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc. · Understand if the patient has any additional requirements – medications, labs, dietitian, physiotherapists etc. · To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan · Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses · Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported · To smartly handle patient queries and provide responses from pre-defined FAQs. · Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician · Develop and implement individualized care plans that address the unique needs of high- risk patients. · Provide continuous support, motivation, and education to patients through regular check- ins via phone, video calls, and messaging. · Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques · Provide wellness, lifestyle and diet tips wherever deemed necessary · Proactively identify if the patient is showing any symptoms or deviation from his care path · To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance Skills: · Excellent knowledge and interpretation of medical conditions and medical terminologies · Effective Patient medical history-taking skill · Coaching the patient to be compliant with different medical parameters · Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity · Active Listening skills, being compassionate with the patients · Passionate about the role and have patient care as a priority · A natural conversationalist: Should be well-read and can engage patients on a variety of topics. Pleasant disposition, naturally pleasing to talk and have a positive attitude · Handling complaints and resolving grievances and conflicts that the patients might have Entering, transcribing, recording, storing, or maintaining information in written or electronic form · Collaboration is key; should be a team player and can bridge the gap across all departments. Experience: . Minimum 2 years' experience in wellness coaching/ health coaching or care management process Job Type: Full-time Pay: ₹21,000.00 - ₹24,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Hyderabad District, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Experience: Clinical counseling: 1 year (Preferred) Location: Hyderabad District, Telangana (Preferred) Work Location: In person Application Deadline: 30/06/2025

Responsibilities: · Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc. · Understand if the patient has any additional requirements – medications, labs, dietitian, physiotherapists etc. · To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan · Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses · Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported · To smartly handle patient queries and provide responses from pre-defined FAQs. · Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician · Develop and implement individualized care plans that address the unique needs of high- risk patients. · Provide continuous support, motivation, and education to patients through regular check- ins via phone, video calls, and messaging. · Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques · Provide wellness, lifestyle and diet tips wherever deemed necessary · Proactively identify if the patient is showing any symptoms or deviation from his care path · To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance Skills: · Excellent knowledge and interpretation of medical conditions and medical terminologies · Effective Patient medical history-taking skill · Coaching the patient to be compliant with different medical parameters · Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity · Active Listening skills, being compassionate with the patients · Passionate about the role and have patient care as a priority · A natural conversationalist: Should be well-read and can engage patients on a variety of topics. Pleasant disposition, naturally pleasing to talk and have a positive attitude · Handling complaints and resolving grievances and conflicts that the patients might have Entering, transcribing, recording, storing, or maintaining information in written or electronic form · Collaboration is key; should be a team player and can bridge the gap across all departments. Experience: . Minimum 2 years' experience in wellness coaching/ health coaching or care management process Job Type: Full-time Pay: ₹21,000.00 - ₹24,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Hyderabad District, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Experience: Clinical counseling: 1 year (Preferred) Location: Hyderabad District, Telangana (Preferred) Work Location: In person Application Deadline: 30/06/2025

Job Description: Responsibilities: Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc. Understand if the patient has any additional requirements – medications, labs, dietitian, physiotherapists etc. To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported To smartly handle patient queries and provide responses from pre-defined FAQs. Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician Develop and implement individualized care plans that address the unique needs of high- risk patients. Provide continuous support, motivation, and education to patients through regular check- ins via phone, video calls, and messaging. Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques Provide wellness, lifestyle and diet tips wherever deemed necessary Proactively identify if the patient is showing any symptoms or deviation from his care path To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance Skills: Excellent knowledge and interpretation of medical conditions and medical terminologies Effective Patient medical history-taking skill Coaching the patient to be compliant with different medical parameters Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity Active Listening skills, being compassionate with the patients Passionate about the role and have patient care as a priority A natural conversationalist: Should be well-read and can engage patients on a variety of topics. Pleasant disposition, naturally pleasing to talk and have a positive attitude Handling complaints and resolving grievances and conflicts that the patients might have Entering, transcribing, recording, storing, or maintaining information in written or electronic form Collaboration is key; should be a team player and can bridge the gap across all departments. Job Type: Full-time Pay: ₹21,000.00 - ₹27,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Bengaluru District, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Experience: Clinical counseling: 2 years (Preferred) Location: Bengaluru District, Karnataka (Preferred) Work Location: In person Application Deadline: 28/07/2025

About HEAPS Health Solutions : HEAPS Health Solutions is a health tech company based out of Bangalore, India with offices in Mumbai, Hyderabad and Delhi. HEAPS is a Software as a Service (SAAS) provider that leverages advanced Data Analytics, Artificial Intelligence and Machine Learning to revolutionize the healthcare delivery and payments model by building a “Healthcare Network” and a “Value-Based Care” model. We specialise in Patient Care-Coordination modules for cohorts of people with different needs. Responsibilities: Engage with patients via tele-counselling to understand their medical history, current health status, medications, lab reports, and other needs. Identify additional patient requirements such as medications or lab tests. Encourage patients to share complete medical history and check for any deviations from the prescribed treatment plan. Provide emotional and psychosocial support for patients dealing with chronic, acute, or terminal illnesses. Monitor patient progress and guide them appropriately if alarming symptoms are reported. Address patient queries using predefined FAQs. Assess patient compliance with labs, medications, and diet; coach them to follow the prescribed plan. Create and implement personalized care plans for high-risk patients. Offer continuous support, education, and motivation through calls and messages. Educate on lifestyle changes, risk reduction, medication adherence, and self-care. Share wellness and diet tips as needed. Identify early signs of deviation from care plans. Collaborate with the Program Manager to identify trends, gather insights, and improve patient compliance. Qualification: Minimum Bachelor’s Degree in Clinical/Medico/Biology background. (Preferred Pharmacists, Registered Nurses, Clinical Psychologists, Dietitians, Nutritionists, or such related fields.) Mandatory Language: English, Hindi, + Regional languages is a plus point Experience : Minimum 6 months or 1 year of experience in wellness coaching/health coaching or care management process Experience in diet counselling or nutrition management is a plus point Job Type: Full-time Pay: ₹250,000.00 - ₹300,000.00 per year Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Ghansoli, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Required) Language: English (Required) Willingness to travel: 100% (Required) Work Location: In person