Program Manager

Heaps Health Solutions India

4 - 9 years

4 - 5 Lacs

noida mumbai hyderabad new delhi gurugram bengaluru

Posted:1 day ago| Platform:

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Skills Required

manager client servicing client satisfaction client servicing analytical hospital administration healthcare data analytics customer service project delivery operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Have a thorough understanding of the platform.

Lead a 2-tier team of on ground ops managers and PEEs.

Maintain strong relationships with the clientele on a tangible and intangible level.

Serve as liaisons between a company and its clients, ensuring excellent customer service and client satisfaction.

Create plans to address clients? business needs.

Ensure both the company and clients adhere to contract terms.

Study competition to find new ways to retain customer.

Collaborate with internal teams (tech, data analytics, etc.) to address customers? needs.

Align client goals and targets to the execution.

Develop and maintain strategic long-term relationship with the client, at operational and management levels.

Assess and identify opportunities to cross-sell initiatives/ products of HEAPS to the client.

Manage communication and project delivery between the clients and the internal team.

Measure, track and analyse key account metrics and effectively communicate the same to the client

Gather, report and communicate clients? feedback on service, technology and product delivery.

Overseeing management information systems and providing analytical inputs.

Keep abreast with industry and market trends and best practices.

Experience/Qualification:

Minimum 4+ years of experience in Healthcare/Insurance (India/US/Europe) industry in a client serving role. or Psychologists and 5+ years of experience in client-facing roles. or Administration degree in Hospital administration. or B.Pharm/M.Pharm Candidates.

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