mooPay is building India s first dairy-centric credit rails and rural neobank, enabling millions of dairy farmers with access to affordable, reliable, and transparent credit. Through partnerships with dairies, lenders, and insurers, mooPay is transforming how rural households access finance, from cattle purchase loans to climate insurance. Role Overview The Operations Executive will support the smooth functioning of mooPay s core operations in credit, payments, and insurance . The role involves managing back-end processes, coordinating with field teams and partners, and ensuring accuracy in daily transactions and reporting. This is a process-oriented execution role suitable for detail-oriented professionals who want to build a career in rural fintech operations. Key Responsibilities Credit Operations Process loan applications and ensure accurate documentation. Support disbursement coordination with lenders and field teams. Track repayments and update loan management systems. Payments Operations Assist in managing dairy-linked deductions and payment settlements. Handle reconciliations, transaction validations, and error resolution. Maintain accurate MIS for payment inflows and outflows. Insurance Operations Support cattle and life insurance policy issuance and premium collection. Track claim requests, coordinate with insurers, and update status dashboards. Maintain records of policies and ensure TAT compliance. Process & Coordination Liaise with Regional/Area Managers and Field Officers for operational support. Ensure timely resolution of queries from lenders, insurers, and dairies. Maintain compliance with mooPay s policies and partner requirements. Reporting & Documentation Prepare and update daily/weekly/monthly MIS across credit, payments, and insurance. Assist in internal and external reporting for management, partners, and auditors. Qualifications 1 3 years of experience in operations, back-office, or process management (preferably in NBFC, fintech, banking, or insurance). Strong attention to detail with ability to manage multiple tasks. Proficiency in MS Excel, Google Sheets, and basic data analysis. Good communication and coordination skills. Bachelor s degree in Commerce/Finance/Management or related fields. What We Offer Exposure to end-to-end operations in a high-growth rural fintech. Opportunity to work across credit, payments, and insurance domains. Collaborative work culture with career progression pathways. Competitive salary with performance incentives.
mooPay is building India s first dairy-centric credit rails and rural neobank, enabling millions of dairy farmers with access to affordable, reliable, and transparent credit. Through partnerships with dairies, lenders, and insurers, mooPay is transforming how rural households access finance, from cattle purchase loans to climate insurance. Role Overview The Operations Manager will lead mooPay s core Credit, Payments, and Insurance operations from the Head Office. This role requires a strong operations leader who can manage cross-functional processes, streamline execution, and ensure smooth coordination with field teams, lenders, insurers, and tech. The Operations Manager will play a central role in ensuring portfolio quality, timely payments, and risk-mitigated insurance operations . Key Responsibilities Credit Operations Oversee end-to-end loan lifecycle: onboarding, disbursement, repayment tracking, and closure. Ensure adherence to credit policies, underwriting norms, and partner bank/NBFC requirements. Support Regional/Area Managers by resolving escalations and driving portfolio efficiency. Payments Operations Manage dairy-linked milk payment deduction and alternate repayment models. Ensure timely settlements, reconciliations, and reporting with dairies and lenders. Strengthen controls to reduce errors, delays, or revenue leakages in payment flows. Insurance Operations Lead end-to-end cattle and life insurance processes: policy issuance, premium collection, and claim settlement. Coordinate with insurers and field teams to ensure high coverage penetration and faster TAT. Monitor claim ratios, vendor SLAs, and maintain smooth resolution of farmer grievances. Process & Team Leadership Lead and mentor a team across Credit, Payments, and Insurance verticals. Standardize SOPs, build dashboards, and drive automation with tech support. Continuously improve efficiency, reduce TAT, and enhance farmer/partner experience. Compliance & Reporting Ensure operational compliance with regulatory norms, partner requirements, and internal policies. Prepare MIS/reports for leadership, investors, and partner reviews. Support due diligence and audits by external stakeholders (banks, insurers, investors). Qualifications 7 12 years of experience in operations within fintech, NBFC, banking, or insurance . Strong exposure to credit lifecycle management, payment systems, and insurance operations . Proven team leadership experience, preferably managing multi-functional ops teams. Analytical and process-driven mindset with proficiency in Excel, MIS, and dashboards. Excellent communication skills with ability to collaborate across internal and external stakeholders. What We Offer A leadership role driving mooPay s core operations at the HO. High exposure to lending, payments, and insurance innovations in rural fintech. Opportunity to shape scalable processes in a fast-growing startup. Competitive compensation with growth opportunities.