Job
Description
Responsibilities: · Engage with the patients over various calls to understand their current medical health status, past medical/surgical history, medications taken, labs done etc. · Understand if the patient has any additional requirements – medications, labs, dietitian, physiotherapists etc. · To effectively engage the patients in giving complete medical history and determine if they have any deviations from the recommended treatment plan · Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses · Monitor patients to evaluate the progress of their health conditions and probe them in the correct direction in case of any alarming symptoms reported · To smartly handle patient queries and provide responses from pre-defined FAQs. · Understand if the patient is compliant with Labs, Medications, and Diet & coach them effectively in order to be compliant with the prescribed treatment plan as provided by their treating physician · Develop and implement individualized care plans that address the unique needs of high- risk patients. · Provide continuous support, motivation, and education to patients through regular check- ins via phone, video calls, and messaging. · Educate patients on risk reduction strategies, healthy lifestyle changes, medication adherence, and self-care techniques · Provide wellness, lifestyle and diet tips wherever deemed necessary · Proactively identify if the patient is showing any symptoms or deviation from his care path · To collaboratively work with the Program Manager in identifying new trends, and new insights and effectively managing patient compliance Skills: · Excellent knowledge and interpretation of medical conditions and medical terminologies · Effective Patient medical history-taking skill · Coaching the patient to be compliant with different medical parameters · Excellent communication with clarity in speech; Ability to articulate and talk to the patient clearly without ambiguity · Active Listening skills, being compassionate with the patients · Passionate about the role and have patient care as a priority · A natural conversationalist: Should be well-read and can engage patients on a variety of topics. Pleasant disposition, naturally pleasing to talk and have a positive attitude · Handling complaints and resolving grievances and conflicts that the patients might have Entering, transcribing, recording, storing, or maintaining information in written or electronic form · Collaboration is key; should be a team player and can bridge the gap across all departments. Experience: . Minimum 2 years' experience in wellness coaching/ health coaching or care management process Job Type: Full-time Pay: ₹21,000.00 - ₹24,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Hyderabad District, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Experience: Clinical counseling: 1 year (Preferred) Location: Hyderabad District, Telangana (Preferred) Work Location: In person Application Deadline: 30/06/2025
