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Heaps Health Solutions India
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Voice & Accent Trainer

Voice & Accent Trainer

Heaps Health Solutions India

2 - 7 years

|

7 - 11 Lacs

mumbai hyderabad bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

training usage accent training ojt monitoring auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Have a thorough understanding of the platform.
Listen to calls on the operation floor.
Provide feedback and conduct coaching sessions for the client partners on the floor to improve/ maintain the language skills, soft skills, and call handling skills.
Conduct language and voice & accent training for employees as per organisation standards.
Monitor and provide feedback for bottom performers.
Ensure that the bottom performers move up the learning curve by means of special coaching sessions.
Conduct on the floor interventions through coaching and feedback models as defined by function/program.
Use various learning tools to enhance spoken capabilities.
Support OJT/Production Ramp by observing, measuring, and monitoring learners as needed.
Maintaining and reporting audit/feedback/ coaching/ training records.
Training new hires on Fundamental Skills of Grammar and Voice & Accent.
Self-confidence coupled with the ability to infuse confidence in others.

Experience:

Any Graduate, Certified Voice and Accent Course Completion with minimum 2+ years of experience

Job Type: Permanent

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Heaps Health Solutions India

Healthcare Technology

Bangalore

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