Program Manager

About Us

Consultancy of the year in the British Bank Award

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage

Experience :8 + years

Notice Period : Immediate to 30 days

GDPR experience and specifically on Data Deletion / Retention - Insurance or Banking experience is mandatory

Role Purpose

The role creates business value through efficient and effective planning and delivery of change within a programme or across an IT function. Key accountabilities include:

• Shaping/executing change strategy

• Owning a programme of change

• Driving change delivery

• Managing value

• Executing effective governance

Accountabilities

• Shaping/executing change strategy

• Support CIO and/or Programme Change Leads in building and delivering their transformation agenda.
• Execute a significant element of a transformation strategy owned and defined by senior leaders
• Shape the strategy working with key stakeholders across IT and the relevant business areas o Maintain clear line of sight between the delivery of projects/initiatives and the strategic outcomes that have been set
• Support business transformation and on-boarding of new business/initiatives
• Drive and deliver innovation, automation and new ways of working

Owning a programme of change

• Construct and organise a programme to deliver projects/initiatives
• Manage the planning, prioritisation and scheduling of projects and deliverables aligned to business plans and requirements o Accountable for the cadence and do-ability of change
• Align programme reporting to the mandatory and regulatory reporting agenda, monthly, quarterly, annual submissions, etc.
• Identify and manage dependencies and stakeholders

• Deliver change effectively and efficiently

Job specific aspects of the role

Roles managing the agenda of change in UKI CIO, Corporate Functions CIO and Digital CIO

Programme roles (including J2, Y , SIP and GFF in 2018) o GIO roles driving strategy, infrastructure operating model and future change, sourcing strategy, networks and workplace transformationRisks & Controls

• Identify, own and manage the specific key risks and/or IT controls and BP standards that you are identified as the owner and/or nominee for on iCARE or Archer o Ensure that issues and actions associated to controls / risks are remediated in a timely manner

Maintain appropriate records on iCARE or Archer o Ensure that controls are sufficiently well designed and operating effectively to keep the risks that they mitigate within tolerance level o Report and escalate the status of the relevant risks, controls and standards as appropriate

Resource Complexity

• Manages a team of direct reports (e.g. PMs and BAs)

• Coordinates/task manages resources drawn from across IT within projects, which may be on multiple sites

• Accountable for people management decisions including recruitment, setting objectives, performance management, recommending reward and/or bonus • Leaders are accountable for developing the capability of their team and their people and for driving the culture of the organisation

• Accountable for agreeing an annual plan and decisions required to deliver an annual programme or change budgetProblem Solving

• Problem solving may require information gathering, analysis, consideration of options and drawing conclusions on a case-by-case basis. • Guidelines and policy can help but at the heart of the role is the exercise of judgment based on professional training and/or experience

• Measure and demonstrate that lessons are learned on issues and repeat incidents are not experienced.

• Know when to escalate and drive resolution to guarantee timely customer expectations Change

• The essence of the role is the coordination, management and delivery of change across an area of IT or the business

• The role is accountable for change decisions that secure delivery including: project team formation, changes to the structures and working patterns of teams, changes to the application of the approved budget

Internal Collaboration

• Collaborate with other change roles and with providers of temporary project resource

• Build effective working relationships and influence all key programme stakeholders and sponsors External Interaction

• Build effective working relationships with suppliers, negotiate within budget and contract constraints to make best use of services provided into

• Seek exposure to third parties in and other industries to share learning; attend key industry events and forums

Capabilities

• Led IT risk and / or control strategies

• 3+years previous experience managing complex deliveries

• Known for high degrees Agility (Foresight, Learning, Adaptability, and Resilience), Mobilization (Putting customer first, shaping strategy, Inspiring & Influencing), Execution (Building talent and teams, driving for results), Transformation (Leading innovation and seeking to disrupt/challenge)

• Experience working through differing methodologies, including Dev Ops, Agile and Waterfall Approach. Driving new modern software development techniques A framework for capabilities and skills across IT to further support development and career pathways is being developed in 2018