1029 Product Training Jobs - Page 13

1. Training Strategy & Design 2. Program Delivery 3. Content Development 4. Performance Evaluation & Reporting 5. Stakeholder Collaboration Required Candidate profile Required Experience From Retail call Centre training & Service center Training Excellent communications skills

Your role will ensure retail teams are equipped with the brand, product, customer experience, and selling skills needed to deliver outstanding service and meet performance targets. You will be the key L&D partner for Regional Heads and Store Managers Required Candidate profile Intra-region travel (10 to 12 days in a month) Training Delivery & Facilitation Learning Needs Identification Coaching & On-the-Job Training Content Feedback & Localization Reporting & Evaluation

Role & responsibilities Conduct NHT Training- Online & Offline mode Ensuring 100% through put of all NHT Batches Schedule & Conducting Refreshers, Sharpeners for existing employees OJT Handling Need to handle the NHT batches with the 30 no. of employees Maintaining & Managing Training data Maintain class attendance & performance records of agents in training Preferred candidate profile Good communication skills in both verbal & written Ability to understand new business process Presentable, possess good presentation skills and able to deliver any content with ease Coaching & feedback skills required Ability to motivate others to improve their skills Ability to multi-task as and when required Fair knowledge of content creation for product & process trainings Hands on with basic excel to compile training data Ability to work independently Perks and benefits General office environment: Works generally at a desk in a well-lighted, air-conditioned. Cubicle/office, with moderate noise levels. 5 Days Working with Sunday Fixed off and the other off would be rotational . Office timing will be Day Shift

Process Trainer Loc- Gurgaon Shift- Rotational Pkg- Upto 6.5 LPA Exp- 3+ yrs Skills- Process Training, Product Trainer, International Voice Process, TTT, OJT, TNI, TNA etc Required Candidate profile Contact Aparupa (9311697179) aparupa.imaginators@gmail.com

1–3 years of experience in medical device handling, diagnostics, or patient-monitoring technologies, MS Office, CRM, device application, safety, and user training, launch, promotion, and lifecycle management of medical devices

Business Plan- Adj MFYP (Rs.) - Plan v/s Actuals Activation plan- Seller Activation (%) - Plan Vs Actual Protection& Annuity Sales-- Plan v/s Actual Customer centricity and satisfaction Effective Management of Customer As per Plan Key Relationships (Internal /External) Effective Management of Internal &External Customer Handling Customer Complaints Key competencies/skills required Relationship Management, Leading people, Effective Management of Process and Input Management, Influencing without authority. KEY RESPONSIBILITIES- Build relationship with key Axis Bank Stake holders and drive partner sales team to achieve desired output of activation, business and other key parameters through regular engagement. Responsible for Business Target achievement of the Region. Provide inputs to the salary area head, circle TASC head and circle ADM head and make plans for achievement in order to support and contribute to Axis Bank Strategy. Should work very closely and in tandem with circle heads and area head of CSG, TASC and ADM. Maintain Customer Parameter Persistency, Leakage and Grievance Incidence Rate. To provide Analysis of the performance, highlights of these channels by participating through weekly PRPs with Key accounts manager, Circle manager (LS &BB). Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources. Liaise with training team and circle trainer, ensuring product training departed to all sellers including Axis Bank resources. Daily updates in alignment with Axis vertical heads on focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors. Ensuring Cluster/Branch visits to optimize performance and enhance relationship. Deploy and monitor implementation specifically Bank staff contests/R&R in order to accelerate revenue generation with the Channel.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience5-8 Years.

Role Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes. Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account. Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees skills, performance, productivity and quality of work DO Identifying and assessing future and current training needs Drawing an overall or individualized training approach Deploying a different variety of training methods for specified needs and outcomes Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Conduct effective induction and orientation sessions Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Mandatory Skills: Claims_Processing. Experience8-10 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Weblogic App Server. Experience5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Contract Management.

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency Mandatory Skills: Investment Banking(Back Office). Experience3-5 Years.

Position Overview: We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at Naukri.com , you will be responsible in - Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the value Trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies. Key Responsibilities: Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams. Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals. Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the Naukri platform to achieve their hiring and talent management objectives. Conduct regular check-ins, business reviews, and performance analyses to track client satisfaction and platform utilization. Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings. Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction. Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the product platform within their organizations. Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies. Qualifications: Master's degree is a plus. Proven track record of at least 3 years in customer success or account management roles. Strong understanding of HR processes, talent acquisition, and skill assessment methodologies. Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization. Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets. Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.

Business Financials Define market segment and ensure product processes are aligned to it. Organize product trainings for launch expansion and capacity building. Support business in portfolio retention and cross-sell/up-sell products to existing customers. Track and facilitate the portfolio for growth, profitability, and yield. Track and facilitate to improve market share by new customer acquisition. Analyze potential partner relationships for the product in the builder segment. Customer Communicate with all areas of the company, including business/sales, credit, operations, technology, communication, compliance, and strategy. Work with credit counterparts to define product underwriting and release requirements. Work with marketing communications to define the go-to-market strategy, helping them understand product positioning, key benefits, and target customers. Internal Process Serve as the internal and external evangelist for product offering, closely working with business/sales channels and key customers. Specify market requirements for current and future products by conducting market research, supported by ongoing visits to customers and non-customers. Prepare and execute the competition and market share strategy for the product line on an ongoing and proactive basis. Learning & Innovation Attend trainings as and when nominated for. Complete the exercise for goal setting and appraisals on time.

Process Trainer|| International BPO Experience: Experience 1+ Yrs as a Process Trainer in to International Voice (Mandate) 1 Yr of PT With International BPO On Papers (Mandate) Communication: Excellent verbal and written communication skills to provide clear feedback and collaborate with team members. 5 Days Working Rotational Shift Rotational Off Willingness to work in rotational shifts and on rotational offs Cab facility. Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Competitive salary (3 LPA 7 LPA based on experience and performance) Graduate / UG (any stream) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Preferred candidate profile Educational Qualification Graduate in any discipline (mandatory) MBA/PGDM in HR, Training & Development, or Education (preferred) Certifications in Instructional Design, Digital Learning Tools, or relevant self-learning platforms (Coursera, LinkedIn Learning, etc.) will be an added advantage ________________________________________ Experience 2 to 8 years of relevant experience in Training & Development, preferably within BFSI, NBFC, or Financial Services sectors Proven track record in conducting induction, refresher, and product training programs Exposure to PMS-based training interventions, branch-level mentoring, and business-linked training outcomes Experience in content development (MCQs, case studies, simulations, training videos) ________________________________________ Functional Expertise Delivering high-quality induction and refresher training Ability to analyze PMS scores and plan intervention training for performance improvement Skilled in tracking training effectiveness through feedback and post-training performance Mentoring business growth areas such as gold loan and interest collection through training support Managing timely HRMS data updates related to training Development of sales scripts, video content, and presentations aligned with business needs Capable of implementing employee engagement activities through branch visits and business performance discussions ________________________________________ Key Skills (Mandate & Role-Aligned) 1. Training Delivery & Facilitation 2. Content Development & Digital Training Tools 3. Business Mentoring (Gold Loan Focus) 4. PMS-Based Performance Coaching 5. HRMS & Training Data Management ________________________________________ Behavioral Competencies Ability to travel extensively for branch visits and field training Strong communication & interpersonal skills High ownership & accountability towards training KPIs Analytical mindset with ability to derive actionable insights from PMS data Self-motivated with a drive for continuous learning Team player with a collaborative and proactive approach ________________________________________ Tech Proficiency MS Office (PowerPoint, Excel, Word) HRMS platforms for training data entry LMS / e-learning platforms for content deployment Basic tools for video editing, presentation design, and quiz creation

Preferred candidate profile Educational Qualification Graduate in any discipline (mandatory) MBA/PGDM in HR, Training & Development, or Education (preferred) Certifications in Instructional Design, Digital Learning Tools, or relevant self-learning platforms (Coursera, LinkedIn Learning, etc.) will be an added advantage ________________________________________ Experience 2 to 8 years of relevant experience in Training & Development, preferably within BFSI, NBFC, or Financial Services sectors Proven track record in conducting induction, refresher, and product training programs Exposure to PMS-based training interventions, branch-level mentoring, and business-linked training outcomes Experience in content development (MCQs, case studies, simulations, training videos) ________________________________________ Functional Expertise Delivering high-quality induction and refresher training Ability to analyze PMS scores and plan intervention training for performance improvement Skilled in tracking training effectiveness through feedback and post-training performance Mentoring business growth areas such as gold loan and interest collection through training support Managing timely HRMS data updates related to training Development of sales scripts, video content, and presentations aligned with business needs Capable of implementing employee engagement activities through branch visits and business performance discussions ________________________________________ Key Skills (Mandate & Role-Aligned) 1. Training Delivery & Facilitation 2. Content Development & Digital Training Tools 3. Business Mentoring (Gold Loan Focus) 4. PMS-Based Performance Coaching 5. HRMS & Training Data Management ________________________________________ Behavioral Competencies Ability to travel extensively for branch visits and field training Strong communication & interpersonal skills High ownership & accountability towards training KPIs Analytical mindset with ability to derive actionable insights from PMS data Self-motivated with a drive for continuous learning Team player with a collaborative and proactive approach ________________________________________ Tech Proficiency MS Office (PowerPoint, Excel, Word) HRMS platforms for training data entry LMS / e-learning platforms for content deployment Basic tools for video editing, presentation design, and quiz creation

Preferred candidate profile Educational Qualification Graduate in any discipline (mandatory) MBA/PGDM in HR, Training & Development, or Education (preferred) Certifications in Instructional Design, Digital Learning Tools, or relevant self-learning platforms (Coursera, LinkedIn Learning, etc.) will be an added advantage ________________________________________ Experience 2 to 8 years of relevant experience in Training & Development, preferably within BFSI, NBFC, or Financial Services sectors Proven track record in conducting induction, refresher, and product training programs Exposure to PMS-based training interventions, branch-level mentoring, and business-linked training outcomes Experience in content development (MCQs, case studies, simulations, training videos) ________________________________________ Functional Expertise Delivering high-quality induction and refresher training Ability to analyze PMS scores and plan intervention training for performance improvement Skilled in tracking training effectiveness through feedback and post-training performance Mentoring business growth areas such as gold loan and interest collection through training support Managing timely HRMS data updates related to training Development of sales scripts, video content, and presentations aligned with business needs Capable of implementing employee engagement activities through branch visits and business performance discussions ________________________________________ Key Skills (Mandate & Role-Aligned) 1. Training Delivery & Facilitation 2. Content Development & Digital Training Tools 3. Business Mentoring (Gold Loan Focus) 4. PMS-Based Performance Coaching 5. HRMS & Training Data Management ________________________________________ Behavioral Competencies Ability to travel extensively for branch visits and field training Strong communication & interpersonal skills High ownership & accountability towards training KPIs Analytical mindset with ability to derive actionable insights from PMS data Self-motivated with a drive for continuous learning Team player with a collaborative and proactive approach ________________________________________ Tech Proficiency MS Office (PowerPoint, Excel, Word) HRMS platforms for training data entry LMS / e-learning platforms for content deployment Basic tools for video editing, presentation design, and quiz creation

To deliver high-impact training programs to employees. and will design, facilitate, and evaluate training sessions focused on Multiple business entities, customer service, and other essential soft skills that support performance improvement. Required Candidate profile PG with Minimum 5 Years experience in similar role Exp in soft skill training will be an added advantage Willing to Travel upon requirement Immediate Joiners are Preferred.

Job Title: Product Specialist Company Mission: At UNICORN DenMart Limited (UDL), we are pioneers in the Indian dental market, bringing world-class dental care products and cutting-edge medical equipment to the SAARC region. With over 30 + years of expertise, weve built a reputation for delivering top-quality solutions backed by exceptional sales and service support. Our vision is to continue being a leader in the dental industry by providing innovative, reliable products and fostering lasting relationships with our clients. Join us in revolutionizing dental care across India! For more details, visit: www.unicorndenmart.com Role Summary: Were looking for a passionate Product Specialist - Implants, Radiology, Cad/Cam to drive the success of our Product portfolio. Youll be working closely with dentists, providing product demonstrations, training sales teams, and assisting with lead conversions. If youre a BDS professional with excellent communication skills and love traveling, this role offers an exciting opportunity to make a difference in the dental industry. Responsibilities: Conduct demonstrations all high end products for dentists and help them understand product benefits. Collaborate with regional sales teams to plan and execute demonstrations and manage leads effectively. Support sales teams in closing leads and converting opportunities into successful sales. Train sales teams on products and their features to boost confidence and knowledge. Act as a bridge between clients and the company for product development inputs. Guide customers on product adoption to help them achieve the best results in procedures. Build relationships with key opinion leaders and decision-makers to promote products. Deliver lectures at dental forums on relevant topics to enhance product visibility. Travel PAN India to support sales efforts and provide hands-on assistance during demos. Qualifications: Educational background: BDS degree is mandatory. Experience: 1-8 years Excellent communication skills and a knack for building relationships. Must own conveyance (Car/Bike ) to navigate the city and meet clients. Self-motivated with strong organizational and multitasking abilities. Proficient in MS Office (Word, Excel, PowerPoint ), with excellent reporting skills. Location: Lucknow Kolkata Bhopal Compensation: Fixed salary package between Rs. 05.00 12.00 Lakh PA + lucrative performance-based incentives that reward your sales success! Interested candidates can send their cv's on this email Id - careers@unicorndenmart.com or Whatsapp your cv's on this Number - 8130498762

Hi, Greetings from IGT Solutions We have and Immediate Opening for Team Lead- Training profile Interested candidates can share their updated resumes on swapnil.gupta@igtsolutions.com- 7042379178 Role Summary We are looking for an energetic Team Lead for BPO Training to design, implement, and manage comprehensive training programs for new and existing Business Process Outsourcing (BPO) operation. The ideal candidate is required to have a strong background in BPO operations, training, and process improvement with a focus on developing the skills of agents and other staff to meet performance goals. What you would be doing ? Training Delivery & Content Management : Overseeing new hire training, upskilling, cross-training, and refresher courses. Additionally, managing content creation for various processes (GF/PG). Trainer Leadership & Development : Leading and mentoring a team of trainers, coaches, and team leads to ensure effective delivery of training. Providing feedback and conducting performance evaluations for trainers. Trainer Grooming & Endorsement : Ensuring trainers are well-prepared and endorsed for delivery on both platform and technical skills. Training Needs Analysis (TNI/TNA) : Collaborating with trainers to design training plans that improve agent performance both in the classroom and live environments. Certification & Client Management : Securing client or internal certifications for training manuals and content, and seeking client feedback to ensure alignment. Project Management : Identifying projects that will improve key training outcomes such as throughput, attrition, and performance. Team Performance Management : Reviewing team performance regularly, providing feedback, and coaching lower-performing trainers or team members to improve. Audit Compliance : Ensuring that training programs meet both internal and external audit requirements and performance standards. Root Cause Analysis & Improvement : Conducting FMEA (Failure Modes and Effects Analysis) to identify training roadblocks and implementing corrective action plans. Stakeholder & Client Management : Maintaining strong relationships with internal and external stakeholders, including preparing business reviews and managing escalations. Forecasting & Planning : Estimating future training needs and planning resources accordingly. Qualifications: Education : Graduate in any discipline. Experience : At least 2+ years in a Senior Trainer or Lead Trainer role with experience in training delivery and content management. Skills : Strong presentation, facilitation, and coaching skills. Excellent written and verbal communication skills in English. Strong analytical abilities with attention to detail. Proficiency in MS Office. Ability to manage stretch targets and achieve results across multiple shifts. What's Expected: Ability to effectively mentor and lead a team of trainers. Passion for improving training effectiveness and meeting client and business requirements. Expertise in analyzing training data, identifying gaps, and creating actionable solutions. Strong stakeholder management skills, particularly with clients. What are you signing up for ? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Comprehensive training and development throughout your tenure World class work culture, you would not want to miss!

Hi, Greetings from IGT Solutions We have and Immediate Opening for Team Lead- Training profile Interested candidates can share their updated resumes on sonam.singh1@igtsolutions.com- 995350816 Role Summary We are looking for an energetic Team Lead for BPO Training to design, implement, and manage comprehensive training programs for new and existing Business Process Outsourcing (BPO) operation. The ideal candidate is required to have a strong background in BPO operations, training, and process improvement with a focus on developing the skills of agents and other staff to meet performance goals. What you would be doing ? Training Delivery & Content Management : Overseeing new hire training, upskilling, cross-training, and refresher courses. Additionally, managing content creation for various processes (GF/PG). Trainer Leadership & Development : Leading and mentoring a team of trainers, coaches, and team leads to ensure effective delivery of training. Providing feedback and conducting performance evaluations for trainers. Trainer Grooming & Endorsement : Ensuring trainers are well-prepared and endorsed for delivery on both platform and technical skills. Training Needs Analysis (TNI/TNA) : Collaborating with trainers to design training plans that improve agent performance both in the classroom and live environments. Certification & Client Management : Securing client or internal certifications for training manuals and content, and seeking client feedback to ensure alignment. Project Management : Identifying projects that will improve key training outcomes such as throughput, attrition, and performance. Team Performance Management : Reviewing team performance regularly, providing feedback, and coaching lower-performing trainers or team members to improve. Audit Compliance : Ensuring that training programs meet both internal and external audit requirements and performance standards. Root Cause Analysis & Improvement : Conducting FMEA (Failure Modes and Effects Analysis) to identify training roadblocks and implementing corrective action plans. Stakeholder & Client Management : Maintaining strong relationships with internal and external stakeholders, including preparing business reviews and managing escalations. Forecasting & Planning : Estimating future training needs and planning resources accordingly. Qualifications: Education : Graduate in any discipline. Experience : At least 2+ years in a Senior Trainer or Lead Trainer role with experience in training delivery and content management. Skills : Strong presentation, facilitation, and coaching skills. Excellent written and verbal communication skills in English. Strong analytical abilities with attention to detail. Proficiency in MS Office. Ability to manage stretch targets and achieve results across multiple shifts. What's Expected: Ability to effectively mentor and lead a team of trainers. Passion for improving training effectiveness and meeting client and business requirements. Expertise in analyzing training data, identifying gaps, and creating actionable solutions. Strong stakeholder management skills, particularly with clients. What are you signing up for ? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development Promising career progression Comprehensive training and development throughout your tenure World class work culture, you would not want to miss!

Leading BPO in Kolkata and Bangalore Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 7LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Conduct engaging online and offline product training sessions for beauticians, sales teams, and franchise staff. Deliver effective sales training modules to enhance conversion and upselling skills.

Senior Manager Training (Airline CX Operaons) We are seeking an experienced and dynamic Senior Manager Training to lead and scale our training opera¢ons for a large-scale, global airline customer experience program. This is a high-impact role that will drive the end- to-end training strategy, content development, people leadership, and training eec¢veness across phone, chat, and email support channels. The ideal candidate is a proven training leader with deep domain exper¢se in airline opera¢ons and the global travel industry. A candidate with demonstrated success in managing high-volume ramp-ups and leading large training teams within the Airline CX opera¢ons. Key Responsibili¢es Strategic Training Leadership ¢ Develop and execute training strategies for airline customer experience opera¢ons, covering end-to- end travel processes such as new bookings, schedule changes, cancella¢ons, exchanges, codeshares, ancillaries, and more. ¢ ¢ ¢ Own and deliver training programs for all CX channels (phone, chat, email) ensuring they meet quality, compliance, and performance standards. Drive large-scale ramp-ups (8001,000 FTEs), ensuring ¢mely onboarding, cross-training, upskilling, and process rollouts aligned with business growth. Design and implement blended learning solu¢ons (instructor-led, e-learning, and hybrid) for diverse learner groups. People Leadership ¢ Lead and manage a training team of 2530 direct and indirect reports, including trainers and training managers. ¢ ¢ Foster a culture of accountability, con¢nuous improvement, and innova¢on. Oversee onboarding, coaching, mentoring, and performance management to build and retain a high- performing training team. Content Development & Learning Systems ¢ Oversee the design, development, and deployment of impac¢ul learning content for airline opera¢ons, covering fare rules, ARC/BSP compliance, IATA/TICO/DOT/ICAO guidelines, and customer handling standards. ¢ ¢ Ensure instruc¢onal design best prac¢ces are followed using tools like InVideo, Storyline, Moodle, or similar pla¢orms. Partner with internal stakeholders and subject ma¢er experts to update learning materials in line with industry changes and regulatory requirements. Stakeholder & Business Partnership ¢ ¢ ¢ Partner with opera¢ons leaders, quality teams, and client stakeholders to align training ini¢a¢ves with business goals. Monitor training eec¢veness, analyze metrics, and drive con¢nuous improvement through feedback loops. Support internal and external audits for training and knowledge management processes. Ideal Candidate Prole Must-Have: ¢ ¢ 10-12 years of progressive experience in training, with at least 68 years in people management roles. Proven experience as a Senior Manager Training leading large-scale airline or OTA airline CX opera¢ons (1,000+ FTEs). Hands-on exper¢se in travel industry processes and deep knowledge of interna¢onal airline opera¢ons, including ARC, BSP, IATA, DOT, TICO, ICAO. Demonstrated experience delivering training on core airline workows such as new bookings, schedule changes, cancella¢ons, exchanges, codeshare handling, and ancillaries. ¢ ¢ ¢ Extensive experience managing high-volume ramp-ups (8001,000 FTEs) within ¢ght ¢melines. Excellent stakeholder management, communica¢on, and data-driven decision-making skills. Flexibility to travel to other sites as needed. Preferred: ¢ ¢ Strong instruc¢onal design and content development skills for ILT (Instructor led training), e-learning, and hybrid models; experience with InVideo, Storyline, Moodle. (Instruc¢onal Design cer¢ca¢on is a plus.) Ability to think logically, act regionally, and drive execu¢on in complex enterprise environments. Posi¢on details: ¢ Loca¢on: Sector 142, Noida | Full-¢me, On-site (Must be open to relocate to Noida if not already based in NCR/Delhi) Working Days: 5 Days a Week Repor¢ng To: Head of Training AIonOS is an equal opportunity employer. We celebrate diversity and are commi¢ed to crea¢ng an inclusive environment for all employees.