Product Specialist

The role at Tata Motors focuses on designing, manufacturing, and selling world-class Electric Vehicles in India. As part of the Sales, Marketing & Customer Care department, your responsibility will be to drive retail sales and ensure a strong customer experience for EV products. Your key focus will be on strengthening the sales process and working on sales enablers. You will be a part of the Electric Vehicles Sales Capability Development Program, which aims to ensure the success of candidates from both within and outside the industry. This will be achieved through a comprehensive online and classroom training program covering aspects such as Product Training, Sales Process Training, and Plant Visits. Your main responsibilities will include serving as the EV Product Specialist to address customer queries at dealerships, ensuring pipeline management efficiency, following up on leads, managing customer experience at dealerships, and contributing to EV market development and community building. Additionally, you will conduct home visits and product demonstrations, organize micro-market activations, manage lead activations, optimize test drive vehicle utilization, ensure the availability of trained Customer Advisors, and train dealership sales workforce on EVs. You will interact with various stakeholders, including Territory Sales Managers for guidance, General Managers of Dealerships for daily work management, Customer Advisors, and customers for product knowledge and sales closure. The ideal candidate for this role is an Engineering Graduate with 0-3 years of sales experience, preferably in Automobile, Allied products sales, Industrial products, or related fields. Strong verbal and written communication skills in English and the local language of the respective city are required, along with a proven track record in sales, leadership experience, knowledge of the passenger vehicle sales process, and technical knowledge of Passenger Vehicles products of TML & competition. Key skills and competencies for this role include the ability to lead and manage teams to achieve targets, a strong customer orientation, the ability to influence colleagues and dealer manpower, willingness to learn new technologies, and effective prioritization and management of the customer pipeline to drive sales efficiently.,