119 Complaints Resolution Jobs

JOB Role Complaints & Pensions Interview Virtual Location Kolkata Gitanjali Park Shift UK shifts during training ..post that morning/mid/evening Desired Candidate Profile Pensions Complaints Handler, involves investigating and resolving customer issues about pension products, requiring strong analysis, communication, and regulatory knowledge (like FCA rules), handling everything from initial contact to final resolution, ensuring fairness and compliance, and producing detailed written responses Key Responsibilities Case Management Investigation Resolution Documentation Compliance

Role & responsibilities Handle customer queries via phone and in-person at retail outlets Provide product information, resolve complaints, and ensure customer satisfaction Assist with billing, returns, exchanges, and loyalty program support Maintain records of customer interactions and transactions Follow company policies and maintain service quality standards Skills Required: Strong communication and interpersonal skills Problem-solving and conflict resolution abilities Ability to handle multiple tasks in a fast-paced environment Customer-centric mindset Known languages : English , Hindi , Telugu

Hiring Inbound Sales Representatives for Accenture (Gurgaon & Bangalore – BDC9). Handle customer queries, resolve escalations, and support sales through upselling/cross-selling. 1–3 years experience, WFO, rotational shifts, both-side cab available.

Coordinate with other departments as needed. Support HR and management with various administrative tasks. Resolve client complaints efficiently. Coordinate with internal teams regarding any client-related issues or work. Presentable personality

Role & responsibilities Keep records of the customer interactions and transactions, recording details of inquiries, complaints and comments as well as actions taken. 2. Listen and respond to customers needs and concerns 3. Review and make changes to customers accounts 4. Process orders, forms and applications 5. Follow up to ensure that appropriate actions were taken on customers’ requests 6. Refer unresolved customer grievances or special requests to designated departments for further investigation. 7. Compliance with SOPs/Circulars: Ensuring the process is managed/handled as per the SOPs/circular/Exchange guideline take orders, answer inquiries, and resolve complaints and provide Informati...

Role & responsibilities: Job Shift: 1st, 2nd & 3rd Job title: Shift Engineer -3rd party payroll (ciel HR) Job Review: You will be ensuring that all technical services are maintained operational during your shift duty. Taking charge of entire technical assets in building, managing engineering team and supporting the Property Manager / Assistant Property Manager your team leader for coordinating for technical issues with client and occupants. Your key deliverables will be to: * Manage and maintain electromechanical / utilities services at the site with the help of technician team. * Prepare and implement planned preventive maintenance (PPM). * Conduct inspections at site regularly to check for...

“Handle customer inquiries , service follow ups , appointment booking,and complaint resolution. Maintain customer records ,ensure timely updates ,coordinate with the service team , and deliver a smooth after sales experience. Required only females” Required Candidate profile Customer with strong communication,follow up,and service coordination skills.Experienced in handling queries, scheduling,CRM updates, and ensuring smooth after sales support and customer satisfaction.

Customer Interaction, Sales Support, Service Support, Customer Feedback & Complaint Resolution, Ensure the showroom/service lounge is presentable and customer-friendly, Excellent communication & interpersonal skills. (Only Female Candidate)

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

Role Overview: As a Ground Staff Customer Service and Ticket Counter staff, you will play a crucial role in ensuring exceptional customer service and operational efficiency at Mumbai airport. Key Responsibilities: - Greeting and assisting passengers at the ticket counter - Processing ticket sales and reservations accurately and efficiently - Handling customer inquiries, complaints, and requests professionally - Ensuring compliance with airport and airline regulations and policies - Assisting passengers with check-in, boarding, and baggage processes - Coordinating with airport and airline staff for timely flight departures - Maintaining a clean and organized ticket counter and work area - Pro...

Job Title: Manager - Domestic F&B Operations A. Job Purpose This position is pivotal in driving and ensuring the seamless delivery of end-to-end Food & Beverage (F&B) services in coordination with the F&B Service provider and stakeholders across the region supported. The incumbent will be tasked with managing teams dedicated to executing round-the-clock F&B operations across company's stations in the region supported in India. The primary responsibilities include overseeing the day-to-day execution of F&B operations with meticulous attention to detail. Effective communication skills are paramount as the role entails managing multiple stakeholders within the organization. In addition to opera...

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

Job Description: Escalation Desk Officer Position Overview The Escalation Desk Officer will serve as the primary point of contact for managing and resolving escalated issues from customers, partners, or internal teams. This role requires strong problem-solving skills, excellent communication, and the ability to coordinate across departments to ensure timely and effective resolution. Key Responsibilities Escalation Management : Receive, log, and track escalated cases to ensure timely resolution. Root Cause Analysis : Investigate issues, identify underlying problems, and recommend corrective actions. Coordination : Liaise with cross-functional teams (operations, IT, customer service, finance) ...

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

Location: Axis Bank, VileParle, Mumbai, India (On-site) Shift Timing: 24/7 rotational shifts and week offs Female Shift Window: 8 AM to 8 PM rotational shifts and rotational week offs We are hiring for Assistant Manager Grade only. Please find JD below. We are looking at Graduates with 2yrs of experience. Excellent English-speaking skills and Immediate joiners are preferred. Post Graduate freshers are also welcome. About the Role The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products Key Responsibilities Effectively resolvin...

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

Location: Axis Bank, VileParle, Mumbai, India (On-site) Shift Timing: 24/7 rotational shifts and week offs Female Shift Window: 8 AM to 8 PM rotational shifts and rotational week offs We are hiring for Assistant Manager Grade only. Please find JD below. We are looking at Graduates with 2yrs of experience. Excellent English-speaking skills and Immediate joiners are preferred. Post Graduate freshers are also welcome. About the Role The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products Key Responsibilities Effectively resolvin...

Looking for a Customer Support Associate to handle calls/chats, resolve queries, manage customer issues, ensure quick response, maintain records, and deliver a smooth, courteous service experience.

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...

SUMMARY Job Title: Service advisor Roles and Responsibilities Key Responsibilities Customer Interaction & Service Booking Greet customers and schedule service appointments. Understand customer concerns and vehicle issues. Explain service requirements, repair options, and costs. Job Card Preparation & Coordination Prepare accurate job cards/work orders. Communicate repair/maintenance needs to workshop technicians. Ensure correct allocation of jobs to mechanics. Advising & Upselling Recommend additional services or preventive maintenance. Upsell value-added services, accessories, and extended warranties. Workshop Communication Act as a bridge between the customer and workshop team. Track job p...