Job
Description
Process Improvement Manager Job ID 224588 Posted 18-Jun-2025 Service line Corporate Segment Role type Full-time Areas of Interest Accounting/Finance Location(s) Hyderabad - Telangana - India Why CBRE Business Services Organization (BSO): When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. At CBRE- Business services Organization (BSO), We are dynamic problem solvers and forward-thinking professionals who create significant impact. CBRE Business Services Organization (BSO), Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people and you have the opportunity to realize your full potential. Job Title – Process Improvement Manager About the Role: As a CBRE Operations Management Manager, you will be responsible for overseeing a team responsible for planning, managing, and directing business operations for a small to medium sized client or region. We are seeking a highly skilled and experienced Black Belt professional (at least 8 years experience, Minimum 2 years as Black Belt) to join our organization. As a Black Belt, you will be responsible for leading and implementing continuous improvement initiatives and projects within our company. What You’ll Do: Process discovery and transformation - perform process discovery and identify improvement opportunities in the areas of process transformation, automation, robotics (RPA), analytics, risk management and quality using statistical analysis and Lean Six Sigma tools/techniques. Business risk identification - Identify key business process risks and act to mitigate them. Process standardization and management – Propose an approach that supports stable, standardized processes, disciplined and systematic process management and data-driven decision-making, aligned with business priorities, business outcomes and cost to serve efficiencies. Manage a detailed project/program plan to track progress and perform risk management to mitigate the risks. Work closely with operational teams to prioritize the identified opportunities and drive them to completion either through coordination or direct implementation. Process documentation - Map and document processes targeted for transformation. Training and Coaching - Train and coach operations in the use of Lean Six Sigma, continuous improvement and/or automation tools and practices, aiming to stabilize and maintain the delivered changes. Communication Management - Work with and communicate effectively to all levels of the organization (Board Members, Associate Directors, Managers, Continuous Improvement Champions, Operations Specialists, etc). Collaborate with cross-functional teams to develop and implement improvement initiatives. What You'll Need: Master's degree in a related field Demonstrated experience in Finance BPO/outsourcing while working in a similar role Very strong project management and stakeholder management skills, ability to influence stakeholders to ensure project success Excellent English language and strong communication and presentation skills. Proactive problem solver, able to work independently on multiple assignments and comfortable working in a team spread across geographies Demonstrated portfolio of successful medium-large projects and hard savings Strong knowledge and understanding of Lean Six Sigma methodologies and tools Excellent analytical and problem-solving skills Ability to effectively collaborate and influence cross-functional teams Preferred Experience: Peoplesoft ServiceNow Yardi Coupa HighRadius Preferred Qualifications: Certification as a Lean Six Sigma Black Belt Experience in implementing Lean Six Sigma in a real estate industry Experience using statistical software and tools for data analysis. Company Perks and benefits: Health Care: Health Insurance to Self, Immediate family & Parents/In-laws Accident & Term life Insurance for all employees Accident & Term life Insurance for all employees. Food & Snacks: Free Meals & snacks are provided in all shifts. Mental Wellbeing: A confidential service that provides facility of counselling to keep you emotionally & mentally well while dealing with the challenges. Child Care: We partner with Klay day care and CBRE employees get 100% waiver on admission fee. This Day school is in our HYD campus. Entertainment: On floor - Chess, Carrom board, Table tennis, Foosball. Our Values in Hiring: At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications. CBRE Business Services Organisation (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE): CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2023 revenue). The company has more than 130,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction, and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com. We routinely post important information on our website, including corporate and investor presentations and financial information. We intend to use our website as a means of disclosing material, non-public information and for complying with our disclosure obligations under Regulation FD. Such disclosures will be included in the Investor Relations section of our website at https://ir.cbre.com. Accordingly, investors should monitor such portion of our website, in addition to following our press releases, Securities and Exchange Commission filings and public conference calls and webcasts.
