Process Improvement Manager

Business Title : Process Improvement Manager

Skill Set : Operational Excellence – Black Belt

What to look for:

We are seeking a highly skilled and experienced Black Belt professional (at least 8 years experience, Minimum 2 years as Black Belt) to join our organization. As a Black Belt, you will be responsible for leading and implementing continuous improvement initiatives and projects within our company.

Responsibilities:

• Process discovery and transformation - perform process discovery and identify improvement opportunities in the areas of process transformation, automation, robotics (RPA), analytics, risk management and quality using statistical analysis and Lean Six Sigma tools/techniques.
• Business risk identification - Identify key business process risks and act to mitigate them.
• Process standardization and management –Propose an approach that supports stable, standardized processes, disciplined and systematic process management and data-driven decision-making, aligned with business priorities, business outcomes and cost to serve efficiencies.
• Manage a detailed project/program plan to track progress and perform risk management to mitigate the risks.
• Work closely with operational teams to prioritize the identified opportunities and drive them to completion either through coordination or direct implementation.
• Process documentation - Map and document processes targeted for transformation.
• Training and Coaching - Train and coach operations in the use of Lean Six Sigma, continuous improvement and/or automation tools and practices, aiming to stabilize and maintain the delivered changes.

Communication Management:

• Work with and communicate effectively to all levels of the organization (Board Members, Associate Directors, Managers, Continuous Improvement Champions, Operations Specialists, etc).
• Collaborate with cross-functional teams to develop and implement improvement initiatives.

Timing/Shift: 13:00 to 22:00 (IST), (8:30 am to 5:30 pm Warsaw Time)

Requirements:

• Master's degree in a related field
• Demonstrated experience in Finance BPO/outsourcing while working in a similar role
• Very strong project management and stakeholder management skills, ability to influence stakeholders to ensure project success
• Excellent English language and strong communication and presentation skills.
• Proactive problem solver, able to work independently on multiple assignments and comfortable working in a team spread across geographies
• Demonstrated portfolio of successful medium-large projects and hard savings
• Strong knowledge and understanding of Lean Six Sigma methodologies and tools
• Excellent analytical and problem-solving skills
• Ability to effectively collaborate and influence cross-functional teams.

Preferred Experience (Applications)

• Peoplesoft
• ServiceNow
• Yardi
• Coupa
• HighRadius

Preferred Qualifications:

• Certification as a Lean Six Sigma Black Belt
• Experience in implementing Lean Six Sigma in a real estate industry
• Experience using statistical software and tools for data analysis.