At PwC, our people in data management focus on organising and maintaining data to enable accuracy and accessibility for effective decision-making. These individuals handle data governance, quality control, and data integration to support business operations. Those in data quality and operations at PwC will focus on the accuracy, completeness, and accessibility of data for effective decision-making and business operations. Your work will involve implementing data quality control measures, performing data cleansing and validation, and monitoring data integrity. You will be responsible for managing data operations, including data acquisition, transformation, and loading processes, to enable the smooth functioning of data management systems and processes.Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Core Responsibilities
- Team Leadership & Oversight
- Supervise AC resources:
- Sr. Associates (technical and process-focused) and
- Extended AC resources.
- Assign and prioritize workload across teams, balancing cyclical and ad-hoc demands.
- Provide coaching, performance feedback, and development support.
- Quality Control & Risk Management
- Establish and enforce Quality Control (QC) processes for DSR handling and other program area processes as needed.
- Monitor regulatory deadlines and Service Level Agreement (SLA) adherence; escalate high-risk issues promptly.
- Conduct audits of Sr. Associate work to ensure accuracy and compliance.
- Stakeholder Management
- Act as the primary offshore point of contact for OGC, LoS leaders, Marketing, HC, Talent, and other business stakeholders in the US and ACs as needed.
- Communicate program updates, risks, and metrics regularly.
- Facilitate resolution of escalated issues across global and cross-functional teams.
- Program Governance & Continuous Improvement
- Accountable for documentation of SOPs, workflows, and training materials.
- Drive continuous improvement by identifying automation, efficiency, and reporting enhancements.
- Partner with technology teams to orchestrate automation and AI optimally.
- Identify opportunities to improve process efficiency and clarity, particularly through better documentation or use of Microsoft 365 tools (e.g., Excel reporting, SharePoint lists).
- Operational Reporting & Analytics
- Oversee dashboards and reporting to provide leadership visibility into DSR volumes, SLA performance, issue trends, and resource utilization.
- Present findings and recommendations to leadership to inform strategic decisions.
Preferred Knowledge/Skills
Technical Skills
- Power BI (Intermediate): Develop dashboards and reports with DAX measures/columns; create tables, charts, cards, slicers; connect to common data sources (Excel, SharePoint, cloud databases).
- Power Automate (Foundational–Intermediate): Build/manage flows across Microsoft 365 (Outlook, Excel, SharePoint, Teams) and UiPath; use conditions, loops, triggers; troubleshoot and adapt templates.
- API & SaaS Integration: Basic understanding of APIs; support setup/maintenance of integrations (e.g., OneTrust) for data retrieval and automation.
- Data Transformation & Querying: Use Power Query for shaping data; write and understand simple SQL queries (SELECT, WHERE, GROUP BY).
- Excel & PowerPoint: Strong Excel skills (formulas, pivot tables, data visualization) and ability to create data-driven presentations.
Professional Skills
- Strong written and verbal communication skills in English; able to engage professionally in email, chat, and meetings.
- Attention to detail, including the ability to follow nuanced procedural guides, escalate issues when necessary, and ensure timely task completion
- Strong people management experience (direct supervision of personnel)
- Demonstrated ability to oversee high-volume operational processes with regulatory impact
- Proven stakeholder management and communication skills
- Experience ensuring quality and compliance across distributed teams
