Job Objective:
The purpose of the Consulting Engineer is to support with Consulting activities in a customer facing role (including technical management) for Oracle Communications products and services specifically around portfolio of OC-SBC, OC-CAS and Oracle Consulting Services for Unified Communications like DRaaS, Operator Connect. Individual shall work part of highly motivated team of Delivery Consultants that work on complex solutions using the Oracle Products in IMS domains such as SBC, ECB, EOM, OCOM etc in order to solve the issues and ensure a professional and high-quality work. The team takes care of the tasks such as Solution architect, Implementation, Testing, Project support, internal client handling, coordination with Support, PLM, Engineering, License teams.The position requires having a very good knowledge and skills on Oracle Communications SBC, OC-CAS, SIP Protocol, Unified Communications, Microsoft Teams DRaaS, Operator Connect. The mission is not limited to above alone but will be extended to other products i.e. ISR, EOM, ECB, OCOM, SR, SLB, or any product Oracle Communications is working on) over the bare-metal, virtualized or cloud infrastructure as IaaS or PaaS.Reporting to Consulting Practice Manager (CGBU) –Engineer is responsible for:
- Provide consulting technical services and support for Oracle SBC, Unified Communications Solutions by Oracle Consulting, other Oracle Communication products to CGBU customer, onsite or from remote
- Act as a point of contact for customers in a technical delivery lead role.
- Plan and Deploy the Oracle Communications Products and Provide Technical Services
- Work on underlying infrastructure ranging from Bare metal, Virtualized or Cloud based deployments.
- Provide support for specialized activities but not limited to system installation, upgrades/ downgrade, system migrations, cutovers, provisioning solutions, feature activation, custom scripts creation, scaling, Heat template customizations, VNFM support.
- Work with customer to ensure technical compatibility with third party products required for "turnkey" network implementations.
- Perform onsite activities as required for supporting the customer.
- Perform the duties assigned by management effectively and most efficiently to meet organizational goals.
- Perform onsite Configuration changes in Oracle SBCs, OCSDM, Switches, Firewalls during business hours or during maintenance windows
- Perform onsite Upgrades in Oracle SBCs, OCSDM, Switches, Firewalls during business hours or in maintenance windows
- Perform Microsoft Teams User Management for Customers in Microsoft Central Server
- Analyze the performance reporting, KPI, provide suggestions for KPI improvement
- Act as a Single Point of Contact, onsite, for Customer wr.t entire deployed solution
Qualification, Experience, Communication and Inter-personal skills desired:
- BS/ B.Tech in Computer Science, Electrical Engineering or equivalent plus a minimum of 8+ years’ experience in a technical work environment preferably in Consulting role.
- Experience of working with OC-SBC, SIP, Unified Communication Services is mandatory.
- Knowledge or Working Experience of other key products such as Switches, Firewalls, IP Networking is mandatory.
- Knowledge or Working Experience of other key products such as EOM, ISR, ECB, is desirable.
- Strong consulting, implementation, architectural design, and use case requirement analysis skills and experience in the enterprise voice and video space
- Strong oral and written communications skills is must. Must be able to clearly and effectively communicate work status, risks and issues.
- Experience with solution design, customer presentations, system installations, upgrades, feature testing.
- Very strong experience with SIP protocol/applications/interfaces; detailed knowledge of SIP RFC 3261 and other complementary RFCs
- Strong knowledge and experience with Unified Communications products and solutions
- Knowledge and experience of data communications concepts including network architecture, TCP/IP, SNMP, NTP, SCTP and troubleshooting of these
- Must have experience of working on Complex telecom project for deployment of applications in both Bare metal, Virtual and Cloud environment.
- Should be well conversant with cloud concepts including IaaS, PaaS, VMs, VNF, VNFM, Heat Templates, Containers, CNE, Docker, Kubernetes etc.
- Must have experience in creating project technical document like SAED/NAPD/HLD/LLD/ATP/SOW/ATPs.
- Knowledge and experience with UNIX/Linux/Solaris would be a plus.
- Knowledge of Shell Script, Python script, Perl scripting, PHP scripting is desired.
- Linux and Oracle database knowledge would be a plus.
- This profile involves supporting, maintaining and managing Oracle deployed solution at Customer Site permanently. Thus candidate will need to be working from Customer Premises during all Business Days
- Ability to perform tasks during planned or emergency Maintenance Windows
Responsibilities
Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements. May act as the team lead on projects. Effectively consults with management of customer organizations. Participates in business development activities. Develops and configures detailed solutions for moderately complex projects.
Qualifications
Career Level - IC3
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
