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5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
As a City Manager - Supply Partnership & Commercials Team at Swiggy, your primary responsibilities will involve managing the supply chain operations within the city, vendor onboarding and relationship management, supply chain strategy development, and maintaining relationships with key stakeholders. You will be responsible for leading the onboarding process for new vendors, ensuring compliance with company standards and operational efficiency. Additionally, you will lead contract negotiations at the city level, focusing on terms that align with business goals and cost optimization. Building and maintaining strong relationships with local suppliers to ensure reliable and timely supply while managing risks associated with vendor dependencies will also be a key aspect of your role. Managing day-to-day supply chain operations within the city, from procurement through to delivery, will be crucial to ensure smooth and efficient processes. You will work closely with local vendors to customize supply strategies based on city-specific needs, monitor pricing, track procurement costs, and ensure inventory levels meet the required fill rates for the city. Furthermore, you will collaborate with internal teams such as Operations, HR, Finance, Legal, and Business to ensure smooth coordination of supply chain functions. Working closely with the logistics and operations teams to ensure timely delivery and mitigate any disruptions in the supply chain will also be essential. In terms of finance, you will manage the supply chain budgets at the city level, ensuring operational efficiency and cost optimization. You will closely work with the finance team to monitor and control supply chain costs, identify cost-saving opportunities, and ensure adherence to the budget. Moreover, you will contribute to the development of cost-effective pricing models and support the monitoring of supply chain performance metrics. As a suitable candidate for this role, you should ideally possess a Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field, along with at least 5 years of experience in supply chain management, vendor negotiation, and partnership management. Strong negotiation skills, strategic thinking, people management skills, and in-depth knowledge of supply chain management principles and best practices are essential for this role. Additionally, having experience in budgeting, P&L management, and a proven track record in team leadership and development will be advantageous.,
Posted 1 month ago
10.0 - 14.0 years
0 Lacs
maharashtra
On-site
You are a strategic thinker passionate about driving solutions as a Product Owner. You have found the right team. As a Product Owner in our Finance team, you will play a crucial role in defining, refining, and achieving our firm's goals. You'll be part of the Firmwide Financial Business Architecture Team (FFBA), which manages large-scale infrastructure programs and business process changes to ensure accurate, complete, and consistent data for internal financial and external regulatory reporting. Your focus will be on evolving a globally consistent data and reporting strategy that meets business, finance, risk, and regulatory needs. You'll also prioritize delivering high-quality, well-controlled data for these processes. As a Vice President within the Corporate Finance Banking Book team, you'll collaborate with Line of Business stakeholders, Corporate Technology, data SMEs, consumers, and reporting teams across Finance, Credit Risk & Treasury. You'll manage a team of Data Quality analysts, overseeing the book of work for Data Quality issues, creating frameworks and operating models, and leading the team to triage, analyze, and resolve these issues. Your responsibilities will include designing and developing the operating model for a Data Quality Team function, partnering with the Banking Book Product Owner team to deliver data quality solutions with upstream data providers, strengthening the operating and control environment of the Banking Book team, managing the book of Data Quality issues throughout the entire lifecycle, adhering to Firmwide Data Quality principles, standards, and mandates, and reporting status updates through proper channels. You will represent and drive Data Quality issues in multiple Firmwide Finance Business Architecture, Internal Stakeholder, and Firmwide forums, support end-to-end project and release cycles, and present key project updates and risks to key consumers and stakeholders. Building strong relationships with stakeholders to influence and facilitate multiple work streams, resolving issues, escalating critical risks, and leading and driving other Banking Book projects as needed are also part of your responsibilities. Required qualifications, capabilities, and skills: - Bachelors degree and 10+ years of Project management or Product Owner experience and process re-engineering - Proven and passionate Product Owner with firm understanding of agile principles and experience delivering large complex programs - Strong analytical and problem solving skills with an ability to quickly learn and assimilate business and technical knowledge in a fast-paced environment and articulate complex concepts to varied audiences - Strong written and verbal communications skills, with the ability to present to senior stakeholders - Strong organizational skills and ability to manage multiple streams of work concurrently and within tight deadlines while maintaining sound judgment and a risk mindset - Solid understanding of Financial and/or Regulatory reporting processes - People Management skills required with an ability to lead, influence, and build strong relationships with partner teams Preferred qualifications, capabilities, and skills: - Experience in Financial Services (Finance, Risk, or Operations) and as a Product lead - Knowledge and experience of traditional credit (Loans, Deposits, Cash) and Liquidity and Credit Reporting related data - Knowledge of JIRA tooling and dash boarding - Overall strong desktop skills including Excel and PowerPoint,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
noida, uttar pradesh
On-site
As a seasoned professional in the insurance industry, you will take on the role of leading and guiding a team of Operations professionals specializing in life insurance new business underwriting. Your primary objective will be to ensure timely and accurate resolution of service requests from Advisors/clients, in accordance with defined Service Levels and operating procedures. You will serve as the point-person and operational expert, collaborating with Business counterparts, senior Leaders, and team members to effectively manage and resolve process level issues on a daily basis. Your key responsibilities will include: Team Leadership & People Management: Lead, mentor, and develop a team of at least 20 resources within the new business and underwriting department. You will be responsible for ensuring high levels of performance, engagement, and productivity among team members. Additionally, you will review and approve insurance applications within assigned authority levels, ensuring adherence to underwriting practices in line with company guidelines, local regulations, and market conditions. New Business Development: Oversee the onboarding and processing of new business associates, processors, analysts, and process leads. Your focus will be on handling applications efficiently and accurately, with a strong emphasis on customer satisfaction and regulatory compliance. Risk Assessment: Collaborate closely with the stateside new business and underwriting team to assess and analyze potential risks in insurance applications. Your expertise will provide guidance on complex or high-value cases, ensuring thorough risk assessment. Compliance and Quality Assurance: Ensure strict adherence to regulatory requirements, internal policies, and quality standards specific to the GCC market within all underwriting and new business processes. Stakeholder Management: Engage with stakeholders across departments to streamline the new business process and support business growth objectives effectively. Performance Metrics: Monitor and report on key performance indicators (KPIs) related to new business activities, providing regular updates to senior management. You will also review team members" performance, document progress checks, conduct annual reviews, and make recommendations for merit increases and promotions. Market and Competitor Analysis: Stay informed about market trends and competitor activities within the GCC insurance market. Adjust strategies as needed to remain competitive in the industry. To qualify for this role, you should possess the following qualifications: - Bachelor's degree in finance, Business Administration, Insurance, or a related field. - 5+ years of relevant experience in insurance new business/underwriting roles, preferably within the GCC market. - Minimum 2-3 years of people leadership experience. - Proven leadership experience in managing and developing teams. - Strong understanding of insurance new business, underwriting principles, insurance regulations, and risk management. - Excellent communication and interpersonal skills to engage effectively with internal and external stakeholders. - Proficiency in underwriting software and tools, with strong analytical skills. - Knowledge of the GCC insurance market and its regulatory environment is highly desirable. - Experience in process transition and set up, training and development, as well as quality control and audits for insurance new business & underwriting functions. Preferred qualifications include certifications such as LOMA- ALMI, FLMI, AALU, FALU, III, MBA, and experience in US healthcare, particularly in Life and disability Insurance new business and underwriting functions. Additionally, familiarity with Life and Disability insurance industry product knowledge and underwriting risk selection basics will be advantageous. About Our Company: Ameriprise India LLP has been a trusted provider of client-based financial solutions for 125 years, helping clients plan and achieve their financial objectives. As a part of our team, you will contribute to our focus areas including Asset Management and Advice, Retirement Planning, and Insurance Protection. Join us in an inclusive and collaborative culture that values your contributions and offers opportunities for personal and professional growth. This is a full-time position with working hours scheduled from 8:00 PM to 4:30 AM. If you are a driven professional with a passion for the insurance industry and a dedication to delivering excellent service, Ameriprise India LLP offers you the platform to excel in your career and make a difference in the community. Join us and be a part of a strong ethical company that cares about its employees" growth and success.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
mysore, karnataka
On-site
As a Medical Safety Physician at Qinecsa Solutions India Private Limited, you will be responsible for conducting review and assessment of individual case safety reports obtained from clinical trials, spontaneous and solicited reports. You will determine the regulatory reportability of cases within assigned therapeutic team and across all products/sites in a timely manner. Your role will involve performing triage of cases, determining seriousness, relatedness, and assigning appropriate MedDRA codes. Additionally, you will review narratives, assess labeling, and escalate complex case issues to the medical review team when necessary. You must have experience with relevant safety databases and software applications, along with proven customer handling and relationship skills. Task management and people management capabilities are essential for this role. Your presentation skills will be put to use as you communicate effectively within and across client therapeutic teams. It is important to have knowledge of the Life Sciences Industry, drug life cycles, and relevant product and industry information. In this position, you will acquire and maintain current knowledge of product portfolios and safety profiles across therapeutic areas. You will be responsible for identifying and resolving case issues, coordinating with client therapeutic teams, and adhering to applicable Global Health Authority regulations. Moreover, you may be required to contribute to a team environment, demonstrate flexibility, and complete multiple tasks concurrently under stringent timelines. The ideal candidate for this role should possess a relevant educational background, required certifications, and industry experience. Key performance indicators, competencies, knowledge, skills, and abilities play a crucial role in ensuring success in this position. Understanding work environment details, specific requirements, and other job-related information will be essential for carrying out the responsibilities effectively. In summary, as a Medical Safety Physician at Qinecsa Solutions India Private Limited, you will play a vital role in ensuring the safety and regulatory compliance of products across therapeutic areas while effectively managing case reviews, communication with clients, and maintaining knowledge of industry regulations and standards.,
Posted 1 month ago
8.0 - 12.0 years
0 Lacs
pune, maharashtra
On-site
The role of an S&P SVC + Manager + S&C GN at Accenture involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. As a Manager in the Sourcing and Procurement team within the Capability Network (CN), you will be part of a globally diverse consulting team responsible for delivering sourcing and procurement engagements for clients across industries. Your responsibilities will include providing strategic advisory services, conducting market research, and developing data-driven recommendations to enhance business performance. You will work with clients to shape their sustainability goals for the supply chain/sourcing and procurement functions, lead a team to implement sustainability initiatives, integrate sustainability principles into policies and strategies, and drive multiple initiatives to address sustainability-related business issues and financial goals. Additionally, you will be responsible for developing sustainable sourcing practices in compliance with global regulations, leading the development of solutions aligned with sustainability trends, and building functional capability across the practice to embed sustainability into supply chain activities. To excel in this role, you should have knowledge and experience in strategic sourcing, supplier relationship management, and sustainable development programs at the corporate level. You should be well-versed in sustainability reporting standards and frameworks, ESG tools and databases, and possess strong project and people management skills. Experience in developing category-specific sourcing strategies, procurement operating models, and sourcing frameworks aligned with ESG targets is also crucial. The successful candidate will demonstrate strong analytical, problem-solving, and communication skills, along with the ability to thrive in a fast-paced, dynamic environment. Experience in designing and implementing sustainability initiatives such as decarbonization of the supply chain, green logistics, or circular supply chain will be valuable. Furthermore, a deep understanding of supply chain logistics, compliance with regulatory standards, and effective networking and relationship management skills are essential for this role. This position offers the opportunity to work on innovative projects, along with potential career growth and leadership exposure within Accenture.,
Posted 1 month ago
0.0 - 4.0 years
0 - 0 Lacs
panchkula, haryana
On-site
As an HR Intern at JSR Technologies Pvt. Ltd., you will play a key role in supporting our HR operations. Your responsibilities will include recruitment and hiring tasks such as posting job openings, screening resumes, coordinating interviews, and assisting in onboarding new employees. You will also be involved in employee engagement activities, including organizing virtual team activities, managing internal communications, and improving workplace culture. Additionally, you will handle HR administration tasks such as maintaining employee records, handling attendance, and assisting with HR documentation. Your role will also involve supporting performance monitoring processes and ensuring smooth HR operations, as well as assisting in policy implementation to enforce company policies and workplace guidelines. We are looking for individuals who have fluency in English with excellent verbal and written communication skills, a strong passion for HR and people management, organizational and multitasking abilities, a basic understanding of HR principles and recruitment processes, and proficiency in Microsoft Office applications such as Excel, Word, and PowerPoint. Joining JSR Technologies Pvt. Ltd. will provide you with hands-on experience in HR within a fast-paced IT and services company. You will have the opportunity to learn from industry experts and grow professionally. There is also the potential for a full-time role based on performance, along with a certificate of completion. If you are enthusiastic about building a career in HR and thrive in a dynamic and innovative environment, we encourage you to apply for this internship opportunity.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
As a Shift Engineer, you will be responsible for ensuring the implementation of safety procedures and processes, such as workplace safety and waste management, in the fields. You will act as Incident Command Control in case of ERCP incidences, monitoring the consumption of raw materials and utilities on a shift-wise basis. It will be your duty to monitor and troubleshoot all process parameters and equipment conditions to ensure the smooth operation of the plant. Your role will also involve using the OMPro tool effectively, ensuring compliance with SOPs, and leading the speedy restart of production after any plant breakdown. You will work towards reducing flare loss and highlighting exceptions in parameters that affect product quality. Collaborating with maintenance departments to expedite planned or unplanned maintenance activities will be vital. Additionally, you will conduct improvement trials as planned, identify training and development needs of panel and field operators, and coordinate trainings for them. Sharing learnings from incidents and root cause analyses, planning on-the-job training for shift staff, participating in rack up meetings, and maintaining shift logs for the respective area or equipment are also part of your responsibilities. Furthermore, you will report near-miss incidents, work on reducing effluent generation and waste during grade changeovers, recycling, and Hot-to-Open (HOTO) time for maintenance. Ensuring the fulfillment of identified training needs for yourself is crucial. **Education Requirement:** - B.E./B.Tech in Chemical Engineering with good and consistent academic records **Experience Requirement:** - 5 years of experience for a degree holder - 5 years of experience as a Shift Engineer for a diploma holder **Skills & Competencies:** - Problem-solving and analytical ability - People management skills - Planning and decision-making skills - Good communication skills - Teamwork and leadership skills - Good technical skills,
Posted 1 month ago
0.0 - 4.0 years
0 Lacs
jaipur, rajasthan
On-site
Welcome to Thrillophilia! With 7 million users visiting every month to plan their trips, Thrillophilia serves as your one-stop solution for booking tours, activities, staycations, and more. As a Talent Acquisition Specialist at Thrillophilia, your responsibilities will include building talent pipelines for current and future job openings. You will collaborate with hiring managers to determine staffing needs, plan interviews and selection procedures, and coordinate with vendor partners to facilitate hiring requirements. Your role will involve sourcing potential candidates through online platforms, developing a network of potential hires, and measuring recruitment metrics such as the source of hire and time-to-hire. Additionally, you will oversee all stages of the candidate experience, foster relationships with past applicants and prospective candidates, and utilize metrics to generate reports for continuous improvement. The ideal candidate for this position should have proven experience in a similar role, although freshers with a strong understanding of HR and a genuine interest in people management are encouraged to apply. Experience in Volume Hiring, Bulk Hiring, or Mass Hiring is essential, along with proficiency in full-cycle recruiting, sourcing, and employment branding. A solid grasp of various selection methods and techniques, proficiency in leveraging social media and job boards, and a willingness to comprehend the responsibilities and competencies of different roles are crucial. Effective communication skills, leadership qualities, strategic thinking, and a readiness to travel to different locations within the state, if required, are also desired attributes for this role. Join Thrillophilia in revolutionizing the travel industry and play a pivotal role in shaping our dynamic team through your talent acquisition expertise.,
Posted 1 month ago
6.0 - 10.0 years
5 - 6 Lacs
Chennai
Work from Office
POSITION DESCRIPTION Reports Directly to: Back Office Manager Position Overview: The Back Office Assistant Manager is responsible for all production-related aspects of the assigned project(s). The Back Office Assistant Manager acts as a point of contact to the client in representing DATAMARK in all day-to-day issues. Primary Responsibilities: Coordinates and oversees the day-to-day workflow of Back Office Supervisors. Assists with performance evaluations that are timely and constructive. Assists the Back Office Manager with employment actions, including discipline and termination of employees in accordance with company policy. Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency. Manages daily aspects of the department and its staff to ensure projects are completed and goals and customer needs are met. Manages conflicts and resolves complaints about or within the department. Manages one or more production projects simultaneously Identifies all Service Level Agreements and other contractual requirements of their projects Creates recovery plans for missed Service Level Agreements and submits them to clients Conducts comprehensive tours for clients in their production areas Tracks and evaluates the performance of employees in the assigned group(s) Supports the financial metrics, i.e. speed and efficiency for assigned projects with the assistance of the Back Office Manager Develops and implements systems to ensure Supervisors are meeting the financial metrics assigned to projects Assists with hiring and training new staff Develops Back Office Supervisors and Lead Operators for promotional opportunities Serves as day-to-day contact for clients Participates in regularly scheduled meetings with clients as the primary contact Assists with conducting meetings with clients and presents production data, improvement plans, workflow processes, production processes, etc. utilizing tools such as PowerPoint Creates appropriate quality management processes to ensure quality metrics are met Provides in-depth analysis and corrective action plans for production issues Gathers information for weekly billing for assigned projects and submits to Back Office Manager for approval Minimum Qualifications: Education Requirements: High School Diploma or equivalent Bachelors Degree preferred Field Experience: At least 6 years of back office field experience with 4 of those years in a supervisory role. Position Experience: At least 1 year of experience in a back office management role. Other Qualifications: Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required. Required Skills: Excellent leadership and mentoring skills Excellent written and verbal communication skills Extensive knowledge of back office procedures and principles Demonstrated analytical/problem-solving skills Excellent multi-tasking skills Excellent interpersonal skills Organized with attention to detail. Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. Ability to coach and mentor back office associates Interested applicants please share your profile to kandanthamizvanan.palani@datamark.net Contact No: 6385132435 Human Resources
Posted 1 month ago
3.0 - 8.0 years
2 - 4 Lacs
Durgapur, Bengaluru, Kanchipuram
Work from Office
Roles and Responsibilities Team Leading and Team Management of minimum 30 people experience is mandatory. Experience in handling the ground level operations and Route Management Work experience from Logistic and Warehouse is preferred. Desired Candidate Profile Candidate with experience in logistics operations with Team Management can only apply on sunil.parab@hitachi-cashms.com
Posted 1 month ago
9.0 - 12.0 years
12 - 22 Lacs
Pune
Work from Office
Key Responsibilities Strategy and Development: Overall responsibility of manufacturing activities across business. Create and implement best practice manufacturing vision, strategy, policies, processes and procedures to aid and improve business performance. Evaluate the challenges faced by the business and take action to mitigate risks and develop opportunities. Take ownership of the manufacturing policy, guidelines and any associated documents. Initiate and develop creative and innovative manufacturing processes. Contribute to overall business strategy and annual budget process Production Management: Oversee production activities, including scheduling, line balancing, and workflow optimization. Monitor production metrics like output, efficiency, scrap rates, and downtime to identify areas for improvement. Implement continuous improvement initiatives to enhance productivity and reduce costs. Oversee inventory levels of raw materials and finished goods to ensure timely production and minimize stockouts. Preventive maintenance of equipment and infrastructure to prevent unscheduled downtime. Quality Control: Develop and implement quality standards throughout the manufacturing process. Implement quality checks and inspections at various stages of production. Investigate and address quality issues to maintain product consistency. People Management: Provide leadership to departments under control and coach, mentor and develop direct reports and manage a high performing team that delivers continuous improvement, added value and cost reductions. Establish strategy and best practices for staff to ensure achievement of overall business objectives. Work with the production team to translate site strategy into specific annual performance goals and departmental objectives including KPIs, and to track them. Ensure strong communication between teams under leadership to facilitate exchange of information and in order to implement change and improvements. Provide inspiration, leadership, and coaching to the team, ensuring they are trained enabling them to achieve the operational and financial metrics within their areas of responsibility and succeed in their roles. Complete regular performance reviews, manage attendance, holidays, disciplinary issues and procedures as appropriate. Consistently manages team performance firmly and fairly. Budget and Cost Management: Prepare the annual Production budget and forecasts including all capital expenditure proposals as well as ensuring compliance with legal standards. Manage the budget from identification to completion of projects Monitor and control overall costs, including labor, materials, and overhead expenses. Identify cost-saving opportunities and implement strategies to optimize resource utilization. Environment & Safety Compliance: Review environmental strategies that impact on future ways of operating and ensure implementation where possible. Review the use of technological systems that support a more environmentally friendly approach. Review opportunities to be as environmentally friendly as possible Ensure that the facility operates in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors. Oversee safety training programs and promote a safety-first culture. Investigate and address safety incidents promptly. Operational Excellence: Implement lean manufacturing principles to streamline processes and eliminate waste Develop and implement operational strategies to achieve production targets and improve overall operational efficiency. Analyze production and related data to identify trends and opportunities for improvement. Stay updated on industry best practices and new technologies. Industrial relations, Administration, Recordkeeping & Compliances Maintain peace and good industrial relations for uninterrupted plant operations. Manage over all administration in the factory and implement best practices in security management, housekeeping, employee transportation, pantry and other related operations. Management and statutory compliance of unit-related regulatory issues in terms of Factories Act, Provident Fund, Pollution Control Board, other local and civic bodies and other relevant authorities. All approvals/renewals should be in place and timely applied for. Record keeping of entire operations and compliances. Relationship Management & Cross-functional Collaboration: Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance. Report on Manufacturing activities on a regular basis to the Senior Management team, ensuring accurate and timely reporting of the relevant Key Performance Indicators. Communicate with stakeholders the impact of technology change and potential effects on supply. Recommend solutions without compromising quality or service while optimising cost. Contribute on new business initiatives and projects, review and communicate the impact on manufacturing activities. Work closely with other departments like engineering, quality assurance, procurement, Logistics, HR, Security, Administration, Accounts, other factories and sales to ensure smooth plant operations and best practices. Required Skills, Attributes and Qualifications: Bachelors degree in engineering (Mechanical or Industrial or related field) 10 years’ experience in manufacturing operations, at least 3 years should be working as Plant Head/Deputy Plant Head. Results orientated with ability to plan and deliver against project deadlines. Strong understanding of production processes, lean manufacturing principles, and quality control methodologies. Understanding of cost management and budgeting practices. Proficiency in data analysis and problem-solving skills to identify and address production issues. Resilient, optimistic and open to change. Excellent communication, interpersonal and influencing skills. An appreciation of and an ability to positively resolve issues arising from different cultures. Proven leadership and team management skills. Analytical and problem-solving abilities. Proficiency in relevant software applications like ERP systems.
Posted 1 month ago
8.0 - 13.0 years
9 - 12 Lacs
Bengaluru
Work from Office
An excellent opportunity for a seasoned operation professional to lead and manage high-performing teams in motor insurance claims. This role offers exposure to end-to-end claims operations, client interactions, and team leadership in a process excellence-driven environment. Your Future Employer - A leading global business process management company serving clients across industries like Insurance, Banking, Travel, Healthcare, and more. With a strong focus on innovation, analytics, and digital transformation, the organization enables businesses to achieve superior operational outcomes and efficiency. Responsibilities - Managing day-to-day operations and driving performance improvements across functions. Overseeing the motor bodily injury claims process with a focus on compliance and timely resolution. Leading and mentoring a team to foster engagement and accountability. Collaborating with legal and external stakeholders on complex claims. Monitoring KPIs, identifying process gaps, and driving continuous improvement initiatives. Ensuring compliance with industry regulations and internal controls. Driving automation initiatives and contributing to digital transformation efforts. Requirements - Graduate degree in Business Administration, Insurance, or a related field. Strong experience in operations management, especially in the insurance sector. Proven track record in managing motor insurance claims and leading large teams. Excellent communication, analytical, and stakeholder management skills. Familiarity with claims systems, risk assessment methodologies, and process optimization tools. What is in it for you - Opportunity to drive operational excellence and team performance. Exposure to global best practices in insurance operations. Be a key contributor to digital transformation and strategic projects. Reach us: If you think this role aligns with your career goals, please email your updated resume to vasu.joshi@crescendogroup.in for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are committed to enabling job seekers and employers with an engaging and professional recruitment experience. Crescendo Global does not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, or any other protected status. Note: Due to the volume of applications we receive, we may only respond to shortlisted candidates. Thank you for your understanding. Scam Alert: Beware of fraudulent job offers in the name of Crescendo Global. We do not charge fees or request purchases. All valid opportunities are listed at www.crescendo-global.com. Profile Keywords - Deputy Manager Jobs, Operations Jobs, Insurance Claims Jobs, Motor Insurance, Claims Management, SLA Management, Team Leadership, Client Management, Operations Excellence, BPM Jobs, Insurance Operations, Claims Processing.
Posted 1 month ago
8.0 - 12.0 years
0 Lacs
kochi, kerala
On-site
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all. The Account Manager in GDS is primarily responsible for working with the account leadership to support the planning and implementation of the account activation strategy. The GDS Account Manager will closely work with the Global Client Service Partner (GCSP) and Client Executive (CE) to drive global account activation, account management excellence, sales and program management, and account communications & administration. The role involves ensuring active engagement of all locations and Service Lines (SL) of the firm around global accounts, delivering Exceptional Client Service (ECS) in all internal and external encounters. This position will be aligned to the GCSP / CE / account team and will be based in a non-client proximate location. **Your key responsibilities include:** **Account Management & Acceleration Support:** - Implement Global BD strategy, methodology, and processes at the Account level - Co-develop account strategy working with account leadership and drive global execution of account plan - Conduct Account Maturity Assessments and support in preparation of Account Acceleration sessions - Prepare global account meeting materials and facilitate account team meetings - Track progress against deadlines, drive activity, and follow-up on account actions - Develop and manage the account onboarding process and appropriate materials - Co-develop client experience program, collate client feedbacks, and follow-up action plan - Act as a project manager for Account-specific initiatives/projects - Review account financials to provide awareness to account leadership on drivers of account performance - Monitor operational metrics important to team each month and troubleshoot issues with account partners or service line leaders - Support special projects as needed that require financial data/analysis **Sales and Program Management:** - Manage the annual global revenue planning process with service leaders on EY's priority accounts - Own and manage the Client Relationship Management (CRM) process - Manage the account pipeline process and drive discipline across the global team - Coordinate the pursuit process for opportunities, working closely with key partners - Execute win/loss debriefs and identify EY thought leadership and insights to be shared with the client - Create and maintain account marketing materials and develop relationships with Account Managers, Market Segment Managers, to understand the latest market trends **Information and Knowledge Management:** - Collaborate and partner with enabling functions of EY in supporting the account - Manage a repository of team information and guide team on how to access and use - Develop and maintain relationships with account teams to understand best practices for team information and knowledge management **Marketing Management:** - Develop and execute an account marketing plan - Distribute thought leadership and event invites to relationship targets - Support creation and distribution of team communications - Develop and maintain relationships with account teams for marketing activities **Communications and Administration:** - Serve as a subject matter expert for all information related to the account - Leverage EY resources to support the account - Manage Account-specific events and identify market trends and EY insights - Act as the knowledge steward of the account and connect the global team to EY tools and client business issues **Analytical/Decision Making Responsibilities:** - Make decisions on behalf of Partners to expedite results - Influence without direct authority, providing coaching and input to firm leadership **Skills and attributes for success:** - Project Management experience - Presentation/Analysis skills - Professional maturity and effective communication - Consultative approach and Emotional Intelligence - Networking skills and Entrepreneurial/Proactive behaviors **To qualify for the role, you must have:** - Postgraduate in business management, preferably an MBA - 8+ years working in a professional services firm delivering operational enablement service to teams in different geographies, with previous sales, marketing, business development experience **Certification Requirements:** - Expected to remain current on relevant EY training and curriculum **Ideally, you'll also have:** - Account Management and data reporting skills - Exposure to tools like Tableau, PowerBi, etc. - Credible experience working in a fast-moving, client-driven environment **Technologies and Tools:** **Must Haves:** - Mastery of the Microsoft Suite (Outlook, Skype, Excel, PowerPoint, Word, SharePoint) **Nice to Have:** - Experience using Procurement portals (i.e. SAP Fieldglass, Ariba, Coupa, Beeline) - Microsoft BI - Exposure to AI-enabled platforms **What we look for:** - A Team of people with commercial acumen, technical experience, and enthusiasm to learn new things in this fast-moving environment - A professional with strong interpersonal skills - confidence, maturity & ability to build strong client relationships In summary, the role of an Account Manager in GDS at EY involves working closely with the account leadership to support the planning and implementation of the account activation strategy. The Account Manager will drive global account activation, account management excellence, sales and program management, and account communications & administration. The position requires a postgraduate degree in business management, preferably an MBA, with 8+ years of experience in a professional services firm. The ideal candidate will possess project management, analytical, communication, networking, and consultative skills, along with proficiency in Microsoft Suite and exposure to relevant tools and technologies.,
Posted 1 month ago
0.0 - 3.0 years
0 Lacs
noida, uttar pradesh
On-site
The role of a Digital Media Staff & Operations Assistant at BIZBoost is an exciting opportunity for a dynamic and results-driven individual to join our team. As a Staff & Operations Assistant, you will be responsible for managing and enhancing our daily operations, overseeing people management, driving talent acquisition, and fostering talent development within our organization. Your role will be critical in ensuring that BIZBoost retains and nurtures top talent, delivering high efficiency to achieve our business targets. As a key member of our team, you will play a pivotal role in developing and implementing staff management strategies aligned with the overall business strategy. You will bridge the gap between management and employee relations, address demands and grievances, and provide support to employees in leaves and compensation matters. Additionally, you will promote a positive and inclusive work environment that fosters collaboration, creativity, and high performance while ensuring compliance with company policies and procedures. In terms of operations management, you will oversee and manage the daily operations at BIZBoost. This includes developing and monitoring overall strategies, systems, tactics, and procedures across the organization. You will be responsible for maintaining and updating records and databases, designing and implementing company policies to improve operational efficiency, and ensuring that the daily progress report is up to date at the end of each day. Your role will also involve talent acquisition, where you will lead the recruitment process, develop job descriptions, source candidates, conduct interviews, and onboard new hires. Collaborating with the team to forecast hiring needs, you will utilize various recruitment methods and platforms to attract top talent and build a network of potential candidates through proactive market research. Furthermore, as part of talent development and nurturing, you will implement effective training programs to enhance employee skills and career growth. You will conduct performance analysis, provide guidance and feedback to employees, identify development needs, and create individualized development plans. Organizing team-building activities and events will be crucial in strengthening employee engagement and morale. In addition to these responsibilities, you will lead and orchestrate operational excellence by managing and optimizing various operations across different areas such as strategy, design, content, campaign, growth, digital media, marketing, networking, sales, and analytics. Your focus will be on innovating and automating processes to ensure operational efficiency and systemizing and streamlining operations for continuous growth. As a Digital Media Staff & Operations Assistant at BIZBoost, you will have the opportunity to work in a fast-paced, innovative environment with a collaborative and supportive team. Professional development opportunities and the chance to contribute to the growth and success of a leading digital media and growth platform await you. If you are a target-oriented, fast learner with a passion for dealing with global audiences and international ventures, we invite you to apply and take the next step in your Digital Media Industry career with us at BIZBoost.,
Posted 1 month ago
12.0 - 16.0 years
0 Lacs
pune, maharashtra
On-site
The Contracts and Application Manager within the Tools division at Epiroc will play a crucial role in overseeing the execution of tools-related contracts and ensuring the optimal application of technical and operational expertise. Your responsibilities will focus on continuous improvement to enhance team competence, improve efficiency, and drive profitability. This role requires strong leadership skills, robust technical knowledge, and the ability to manage contracts and applications in alignment with business goals. It is essential to ensure that the correct products and applications are offered to customers, distributors, and stockists to maintain the highest levels of customer satisfaction. Your primary responsibilities will include managing the entire lifecycle of contracts, ensuring compliance with legal, contractual, and regulatory requirements, collaborating with regional teams and other stakeholders for negotiation and issue resolution, and developing strategies for cost-effective contract execution while maintaining quality standards. Additionally, you will provide technical guidance on tool applications, stay updated on advancements in tools and technologies, evaluate and recommend tools that align with project goals, and conduct technical reviews to ensure adherence to specifications. As a manager, you will lead, mentor, and develop a high-performing team, identify and address skill gaps through training programs, conduct performance reviews, and encourage teamwork and alignment with organizational goals. Implementing best practices and process improvements to boost operational efficiency, monitoring team productivity, promoting knowledge sharing, and driving initiatives to reduce costs and improve customer satisfaction will also be part of your role. You will align contract execution strategies with profitability targets, track project budgets and deliverables, analyse financial data for improvement areas, develop and maintain client relationships, provide excellent customer support post-sales, collaborate with other departments, and handle customer complaints effectively. Your technical knowledge, leadership abilities, contracts management expertise, analytical skills, and communication proficiency will be crucial for success in this role. The ideal candidate will hold a degree in Mining or Mechanical Engineering or equivalent, with a minimum of 12-15 years of experience in the service of mining equipment and contracts execution. Team handling experience of at least 5 years is required, and knowledge about underground mining, surface applications, and RDT tools would be advantageous. A solid technical foundation is essential, along with the ability to lead comprehensive root cause analyses and conduct deep technical discussions. This position is based in Pune, India, and will be active for 10 days from the date of the job posting. Epiroc, a global productivity partner for mining and construction customers, is dedicated to accelerating the transformation towards a sustainable society through innovative and safe equipment, world-class service, and solutions for automation, digitalization, and electrification. With a commitment to excellence and collaboration, Epiroc offers a dynamic work environment where you can make a significant impact. Learn more at www.epiroc.com.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
delhi
On-site
As a Project Administration and Reporting specialist, your responsibilities will include reviewing, revising, reconciling, and verifying invoices within the specified accounting timeframe. You will also be responsible for reviewing and approving line item timesheet entries of team members for proper charging to projects. Your role will involve preparing and updating project status reports, processing purchase orders and invoices, updating tracking reports, and maintaining files for due diligence and financials. You will ensure the completeness of all JLL internal and client project administrative close-out activities. In the area of Move/Project Management, you will manage all relocation activities on account or for specific projects, incorporating and creating best practices as possible. This will involve ensuring that all relocation activities are performed in accordance with documented processes and client and JLL policies. You will act as the single point of contact for all relocation project activities for the client, providing regular updates on scope, schedule, and budget as necessary. Additionally, you will facilitate and document project meetings with internal staff and key stakeholders to ensure clear communication and understanding of responsibilities. Your role will also involve developing and implementing relocation project plans and budgets in collaboration with facility managers, project managers, and construction managers. You will procure and manage move labor, including vendor/contractor selection through the RFP process. In terms of Client Communication and Management, you will be responsible for developing and implementing detailed communication plans with clients. You will exhibit strong verbal communication skills at all levels of the client organization and across the extended project team. As part of People Management, Leadership, Talent Management, and Teamwork, you will provide career guidance and development for employees, contribute to the skill development of team members, and participate in new employee orientation and training. In Business Development, you will be directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and developing new relationships. You will function as a subject matter expert for specific products or services and contribute to the development of new product and service delivery ideas. To excel in this role, you should be proficient in CAD/CAFM technology with a move management module and/or facilities management system, possess strong Microsoft Excel and Microsoft Projects skills, and have the ability to utilize the Microsoft Office suite of technologies. Strong organizational, communication, and interpersonal skills are essential, along with the ability to manage priorities effectively and work both independently and in a team. The ideal candidate will have 4-6 years of facility, project, or construction-related experience in a Corporate Real Estate Environment, with a background in project management, construction management, architecture, or project strategy planning being desirable. Previous experience as a Relocation Project Manager or in a related role for a minimum of 2 years is recommended.,
Posted 1 month ago
6.0 - 10.0 years
0 Lacs
kolkata, west bengal
On-site
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all. As an Assurance Manager at EY, part of our EY-Assurance Team, your principal objectives will be to ensure consistent and high-quality service is provided by the team. You will take end-to-end project ownership and accomplish defined goals. We're looking for individuals who will be responsible for ensuring high-quality, consistent, and efficient service is provided by the GDS AOA team to the account teams of different subareas. You will manage the operational aspects of account management, including resource management, Metrics & Reporting, performance management, and elements of risk management. Additionally, you will manage, coach, and act as a mentor to junior staff, playing a key role in the development of your team. Building strong relationships with on-shore colleagues and clients, you will identify areas where GDS can improve quality and increase the scope of work. Your key responsibilities will include: - Monitoring operational measures such as utilization, KPIs, and Minimum commitment versus Actual hours transitioned - Developing strong relationships with onshore stakeholders and managing their expectations on service delivery - Promoting internal communication between teams and driving change through proper protocols - Supporting training and development of knowledge for the entire AOA GDS teams - Developing succession planning, employee development, and managing attrition in the AOA GDS team - Assisting in the recruitment process of AOA resources - Ensuring rewards and recognition for high-performing associates - Mentoring and guiding team leaders & assistant managers - Contributing to the culture of the broader EY GDS Gurgaon team - Collaborating with support functions like HR, L&D, Finance, etc., to address business and operational challenges - Working with senior managers to look for business growth opportunities and devise strategies to grow the scope of the GDS AOA team Skills and attributes for success include: - Excellent communication skills - Ability to coordinate multiple projects simultaneously - Demonstrated project management experience - Proactive, organized, and self-sufficient - Analytical skills to solve complex problems - Ability to gather and analyze data from various sources - Resilient disposition to encourage discipline in team behaviors To qualify for the role, you must have: - 9+ years of operational and project management experience - 6+ years of people management, coaching, and leveraging work through others Ideally, you'll also have an interest in business and commerciality. EY Global Delivery Services (GDS) offers a dynamic and truly global delivery network, providing fulfilling career opportunities across all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Continuous learning, transformative leadership, and a diverse and inclusive culture are some of the key aspects of working at EY. Join us in building a better working world.,
Posted 1 month ago
12.0 - 16.0 years
0 Lacs
hyderabad, telangana
On-site
As a talented Technical Project Manager at Prolifics" development center in Hyderabad, you will play a crucial role in overseeing high-profile projects and ensuring their successful delivery. With a primary focus on technical project management, you will leverage your expertise to drive project success from inception to completion. With over 12 years of experience in project management, you will bring a wealth of knowledge to the role, including a strong background in risk management, Agile project management, and stakeholder management. Your proficiency in development technologies such as Java, .Net, DevOps, or Salesforce will be instrumental in your ability to convert requirements into user stories and story points effectively. In this role, you will be responsible for sprint planning, tracking progress, and providing daily updates to stakeholders. Your adeptness at presenting metrics and identifying risks will be key to ensuring project milestones are met successfully. Additionally, your strong people management skills will enable you to define processes and lead cross-functional teams towards project success. As part of the Prolifics team, you will have the opportunity to contribute to challenging projects, collaborate with talented professionals, and drive innovation in a dynamic work environment. If you are ready to take on a new challenge and make a significant impact, we invite you to connect with us and explore the exciting possibilities that await you at Prolifics. Join us on this journey of growth and success your next career opportunity awaits at Prolifics! Thank you for considering Prolifics as your next career destination. Sincerely, Prolifics HR Team.,
Posted 1 month ago
10.0 - 14.0 years
0 Lacs
noida, uttar pradesh
On-site
The Associate Director role at Black & White Engineering (B&W) involves assisting in developing and communicating the vision, values, and direction of the business to achieve sustainability, growth, efficiency, and profit. As an Associate Director, you will be responsible for managing the development, design, and coordination of engineering project services for Mechanical and/or Mechanical installations, systems, equipment, facilities, etc. Your role will ensure that projects are successfully delivered while adhering to B&W standards/quality and timelines, all while managing resources efficiently. Your responsibilities will include providing leadership support to the Technical Director in various areas such as FO liaison, technical and staff leadership, recruitment, and fostering the One Team Culture. You will be tasked with conducting monthly performance reviews for each team member, providing feedback on areas requiring improvement, and ensuring equal treatment for all team members. Additionally, you will be responsible for providing leadership in dealing with complex problems, creating operational processes, and identifying areas for improvement within the organization. To excel in this role, you must possess a BSc/B.Tech/BEng in Mechanical or equivalent experience, Chartered Engineer status, and significant experience in designing Mechanical systems for various applications. Your technical expertise should extend to areas such as health and safety regulations, people management, networking, and communication skills. Furthermore, proficiency in using IT-based calculation and discipline-specific software, along with knowledge of international codes and standards, will be essential for success in this position. As an Associate Director, you will be expected to operate in line with the company's workplace values of accountability, integrity, simplicity, supportiveness, and quality. Collaboration, respect, and accountability are key aspects of working together effectively. Your role will involve mentoring and advising multi-discipline project engineering design teams, staying updated on engineering developments, actively participating in training and development activities, and representing the company at technical meetings with clients and contractors. In summary, the Associate Director role at B&W requires a highly experienced and qualified individual with exceptional leadership qualities, technical expertise, and a proven track record of project success. By demonstrating your commitment to the firm's philosophy, leading by example, and fostering a culture of excellence, you will play a crucial role in driving the company's growth and reputation in the industry.,
Posted 1 month ago
15.0 - 19.0 years
0 Lacs
pune, maharashtra
On-site
You are invited to join us at Burckhardt Compression, where we are looking for a dedicated and experienced professional to take on the challenging role of Head - Group Functions based in Pune. In this role, you will play a crucial part in driving the organization's growth by collaborating with global functional managers to allocate work for the GSC-IT team. Your responsibilities will include orchestrating the daily operations of the India team to deliver IT services to the global Burckhardt organization. You will provide leadership to the GSC-IT team, manage team finances, oversee people management activities, and address upcoming business needs through strategic planning. Moreover, you will be responsible for identifying and improving IT core processes, managing IT KPIs, implementing dashboards for performance visualization, and ensuring team adherence to IT processes and security policies. Your role will also involve working with customers and users to define service level agreements, monitor performance, and lead governance for all programs/projects. To excel in this position, you should hold a degree in a relevant field and possess extensive experience in leading global cross-functional teams. You must have a strong background in business or process design and management, along with a track record of implementing process improvements in complex IT environments. Additionally, you should have experience in managing strategic supplier relationships, driving organizational change, and planning resource releases. At Burckhardt Compression, we offer a vibrant and inclusive work culture that encourages employees to participate in various activities, flexible working models, engagement events, and continuous feedback mechanisms. You will have access to performance and appreciation awards, sports activities, and a library to support your well-being. We value diversity and inclusion and are committed to creating a greener tomorrow through our sustainability initiatives. If you are looking for an exciting opportunity to grow your career and make a positive impact, we welcome you to join our team at Burckhardt Compression India. HR Team Burckhardt Compression India,
Posted 1 month ago
15.0 - 20.0 years
0 Lacs
karnataka
On-site
Table Space is India's largest Managed Office Service Provider, re-imagining and transforming the Workspace market in India with a national presence and a pan-India portfolio of custom-built offices. With over 10.5 million sqft of workspace for 350+ clients, we offer more than 60 centers and 65,000 plus seats. Our Enterprise Workspace-as-a-Service platform utilizes cutting-edge technology to deliver state-of-the-art workspaces efficiently and effectively. As a Director of Procurement in the Projects (Pre Construction) function at Table Space, you will report to the Executive Director of Design & Procurement. You will lead a team of 5-8 members and should have 15-20 years of experience along with a Bachelor's Degree in Engineering or Architecture. In this role, you will be responsible for overseeing and facilitating the purchasing strategy, supervising teams, and ensuring procurement processes are consistent, cost-effective, and efficient. You will manage the Purchasing budget, develop purchasing policies, and processes to improve business performance, and ensure compliance with legal requirements. Your key responsibilities will include managing relationships and negotiations with key suppliers, crafting negotiation strategies, and forecasting market trends. Additionally, you will be responsible for vendor management, developing a competitive vendor base, and implementing a supplier relationship and evaluation process to measure performance. As a people manager, you will coach, mentor, and develop your team while setting department objectives and monitoring performance. You will work closely with other functions to source new raw materials and ensure effective supplier management across the supply base. Relationship management is a crucial aspect of this role, where you will develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance and compliance with the purchasing strategy. You will also contribute to new business initiatives and projects while communicating the impact of market changes on supply and recommending solutions to optimize costs without compromising quality or service.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
The role of a Solution Architect for HI Tech Clients with Pre Sales responsibilities involves understanding customer needs and pain points by collaborating with sales teams. You will conduct detailed discussions with customers to gather requirements and objectives, followed by designing and proposing customized solutions to address customer challenges effectively. It is crucial to utilize your knowledge of products/services and industry best practices to create innovative solutions. To excel in this role, you must possess commercial acumen and stay updated on the latest features, capabilities, and updates of services offered by the company. Developing a deep understanding of competitor offerings will enable you to position our solutions effectively in the market. Being knowledgeable about the latest technology and tools available is essential to stay ahead in the industry. Research skills play a vital role in this position, as you need to stay informed about industry trends, emerging technologies, and competitive landscapes. Sharing insights and recommendations with sales and internal teams is key to developing detailed proposals and presentations outlining recommended solutions. You should be able to clearly communicate the benefits, ROI, and cost-effectiveness of the proposed solutions to clients. Additionally, the role involves people management, including team collaboration and working with internal stakeholders. Building new capabilities to enhance service offerings, contributing to the company's strategy, supporting sales in marketing campaigns and operations, and designing Go-To-Market strategies are also part of the responsibilities. Periodic competition benchmarking is essential to stay competitive in the market. The ideal candidate for this position should be a graduate with a proactive approach and strong problem-solving skills. By effectively leveraging your industry knowledge and strategic capabilities, you will play a crucial role in driving the company's growth and success.,
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
KPMG entities in India are professional services firms affiliated with KPMG International Limited, with offices across various cities in India. Established in August 1993, our professionals leverage the global network of firms while being well-versed in local laws, regulations, markets, and competition. We offer services to national and international clients in various sectors, aiming to provide rapid, performance-based, industry-focused, and technology-enabled solutions that reflect our understanding of global and local industries. KPMG's Forensic Investigations function is an integral part of our services. In response to the rise in white-collar crime, our team assists clients in preventing, detecting, and mitigating the risk of fraud, misconduct, and non-compliance. With a focus on providing independent, proactive, and responsive services, our professionals utilize various resources to investigate alleged fraud, resolve disputes, and offer holistic solutions to clients. As a leader in the Forensic sector, you would be responsible for overseeing large projects involving suspicions of fraud and misconduct, fraudulent financial reporting, and asset recovery. Your role would include directing activities related to risk assessment, forensic technology techniques, vulnerability mitigation, and delivery of engagements such as status reviews and process framework development for fraud monitoring systems. The ideal candidate should have a strong background in the Forensic sector, preferably from consulting firms like the Big 4, with demonstrated project execution capabilities, client mapping skills, revenue generation abilities, and strong communication skills up to the CXO level. Additionally, you should possess team management skills, problem-solving abilities, leadership qualities, integrity, and a willingness to work under pressure and travel as needed. Join us at KPMG in India and be part of a dynamic team that is dedicated to providing exceptional Forensic services to clients across various industries, while upholding the highest standards of integrity, values, and work ethics.,
Posted 1 month ago
7.0 - 11.0 years
0 Lacs
pune, maharashtra
On-site
As the Director of Product Management for the Technical, Operational Insights Program at MasterCard Data & Services, your primary responsibility is to lead the evolution of products that enable customers to make smarter decisions and achieve better outcomes beyond transactions. You will oversee a team of product managers and play a crucial role in executing the product strategy, managing the roadmap, shaping the platform architecture, and defining technical requirements. Collaboration with the Global Product Management team is essential to ensure alignment of product priorities with commercial objectives. Additionally, you will work closely with the Platform team to establish a long-term technical vision for the product and ensure efficient development execution. Your role involves owning and delivering the end-to-end strategy for multiple product features, conducting user research to understand customer pain points and motivations, and prioritizing development efforts in line with the product strategy. Building strong relationships with internal and external stakeholders, mentoring a team of product managers, and translating business priorities into actionable technical requirements are key aspects of this role. You must possess extensive experience in agile product management within analytical and operational data insights products. An analytical and solutions-oriented mindset, combined with the ability to lead cross-functional teams, drive thought leadership, and distill user research into valuable insights, is crucial. Excellent communication skills, organizational abilities, and proficiency in product management tools are essential for success in this position. Furthermore, you will be responsible for ensuring the performance, scalability, and stability of products, as well as contributing to product pricing and go-to-market strategy. Your involvement in promoting feature adoption, providing product support, and enhancing the user experience will be instrumental in achieving product goals. A background in business, along with technical expertise, is advantageous for this role. Your ability to interact effectively at all levels, collaborate with diverse teams, and stay updated on industry trends will contribute to the success of MasterCard Data & Services" Operational Insights Program. In conclusion, as the Director of Product Management, you will play a pivotal role in driving innovation and delivering customer-centric solutions that enhance decision-making and drive business growth within the Technical, Operational Insights Program at MasterCard Data & Services.,
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
delhi
On-site
As a Quality & Policy Expert (QPE) specializing in Data Annotation Total Quality Management, you will play a crucial role in ensuring the quality of internal audits at every stage - from planning to implementation, feedback, and re-audits. Your primary responsibilities will include completing audits within specified timeframes, providing timely and actionable feedback to content reviewers/agents to drive performance improvement, and identifying areas in content policies/operational guidelines that require training. Collaboration will be a key aspect of your role, as you will work closely with the Operations team and Quality Manager to enhance the performance of personnel who do not meet effectiveness metrics. Additionally, you will be responsible for supporting and coaching content reviewers/agents while ensuring adherence to client policies and operational efficiency. As a member of the Total Quality Management team, you will serve as the main liaison between the training team, policy team, and operations. Reporting to and supporting the Quality Manager, you will assist in implementing quality assurance measures, developing effective quality measurement methodologies, and ensuring that content reviewers meet key performance indicators and service level agreements set by the client. Your educational background should include a minimum of a bachelor's degree, with certification in quality assurance methodology implementation, training, coaching, and mentoring considered a plus. Strong written and verbal communication skills, along with at least 2 years of experience in a quality control environment, are essential for this role. You should also possess exceptional attention to detail, experience in root-cause analysis, and familiarity with social media and community standards. Experience with tools such as Tableau/Power BI or similar platforms will be advantageous, and knowledge of Training and Quality Process Improvement techniques is desirable. Demonstrated abilities in people management, employee engagement, training, and development will also be beneficial in contributing to the success of the team. As part of the global team responsible for shaping a high-quality ML/AI knowledge model, you will have the opportunity to work on developing user-centric technology experiences. Your role will involve mentoring new QPEs, documenting processes, identifying inefficiencies, and reporting trends and issues related to client policies. By leveraging your market-specific knowledge and insights, you will be instrumental in proposing scalable solutions to enhance user support. Working in tandem with the Total Quality Management team, you will contribute to planning and designing improvement initiatives that drive operational excellence and uphold the quality standards expected by the client.,
Posted 1 month ago
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