Operations Specialist

About The Role:

Grade Level (for internal use):

The Team

ETP Encyclopedia (part of Institutions and People Profiles team) gives industry participants a mechanism for analysing the topography of the entire ETP landscape, with more than 150 unique data points managed by our ETP research team. It provides normalized and detailed information for every fund listed globally across all asset classes. Data is sourced directly from issuers, from marketing documentation (Prospectus, Factsheet or KIID) and other information published online. The unique data points can also be used to derive niche classification or organization of ETPs by themes such as underlying investment focus or characteristics of the wrapper itself — leverage, currency hedged, and more.

The Impact

As a Data Steward with the Institutions and People Profiles team, you will play a pivotal role in ensuring the quality, governance, and usability of the dataset. You will serve as a key point of contact for content-related matters across the team and with adjacent stakeholders. Your contributions will be vital in capturing, disseminating, and enhancing the quality of ETF data, enabling its use for internal analytics and external customer applications.

What’s in it for You?

• Develop expertise in the firms, funds, people dataset and its applications across the financial landscape.
• Engage in initiatives that enhance data quality, automation, and integration across workflows.
• Gain exposure to advanced analytical tools and methodologies while contributing to impactful projects.
• Collaborate with stakeholders in Operations, Technology, and Product teams to improve overall content delivery.
• Leverage and develop communication skills to articulate complex concepts to audiences with varied expertise levels.

Responsibilities

Content Production:

• Understand the product and our offering to upgrade their knowledge and technical skills.
• Manage the daily operations and perform the daily data quality checks to ensure quality.
• Content verification and analysis to ensure accuracy and integrity.
• Management and processing of third-party related content and processes.
• Manage client queries in an efficient and timely manner for issues related to the contributed content accuracy, until resolution.
• Work in collaboration with our project partners to ensure exchange of information and seamless implementation of our solution.
• Participate in client data validation and testing.
• Regular review of existing procedure and suggest enhancements that support accuracy and integrity of the content.
• Building and validating MIS reports for task management.

Content Testing Support:

• Test production environment for the purposes of testing existing processing of content prior to every software deploy.
• Escalate issues in a timely manner and ensure follow up and resolution
• Take a pro-active role with content testing of data in new products.

Content Expertise:

• Ensure up to date training on all existing and new process changes or additions that impact production and quality of content.
• Build expertise relating to content.
• Expertise in analyzing content to make accurate and informed judgement when validating anomalies or escalating issues.

What We’re Looking For

• The ideal candidate will have:
• Attention to detail
• Ability to work to tight deadlines
• Excellent problem-solving skills
• Experience in communicating with external clients
• Experience and knowledge working with Microsoft Excel
• Understanding of the Financial Markets/Equity Business is required.
• Knowledge and experience in financial information services industry advantageous
• Knowledge of Securities Finance is preferable.
• The ideal candidate should be bright, dynamic, with an enthusiasm to develop their experience and knowledge, whilst seeking to start a career in the financial services industry. They should have great attention to detail and first-class problem-solving skills. A highly organized individual, you will be able to handle multiple tasks, to prioritize tasks and meet tight deadlines. Candidates must be aware of the impact of their actions on other team members. Strong interpersonal skills to interact professionally with team members and clients, a very good level of English (written and oral) is required. Strong work ethic and enjoys working in a global team environment.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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