Operations Manager

Position:

Location:

Reports To:

• Role Overview

The Operations Manager will be responsible for overseeing day-to-day production, ensuring smooth workflow, quality output, timely delivery, and cost efficiency in a mid-level printing and packaging unit. The role requires strong leadership, operational discipline, and hands-on industry experience to manage teams, optimize resources, and maintain customer satisfaction.

• Key Responsibilities

Production & Process Management

• Plan, coordinate, and monitor all printing and packaging operations.
• Ensure production schedules are met with optimum efficiency and minimal downtime.
• Implement lean manufacturing practices to reduce waste and improve turnaround.
• Oversee equipment maintenance, repairs, and preventive servicing.

Quality Assurance & Compliance

• Monitor product quality and ensure adherence to customer specifications and industry standards.
• Develop and enforce quality control processes at every stage.
• Ensure compliance with health, safety, and environmental regulations.

Team & Resource Management

• Lead, train, and supervise production supervisors, operators, and support staff.
• Allocate manpower and resources effectively to meet daily production goals.
• Foster a culture of accountability, safety, and continuous improvement.

Supply Chain & Vendor Coordination

• Oversee procurement of raw materials (papers, inks, packaging supplies) and maintain optimum inventory levels.
• Coordinate with vendors and suppliers for timely delivery of inputs.
• Maintain cost control while ensuring uninterrupted supply chain.

Customer & Business Support

• Work closely with the sales team to understand client requirements and translate them into production plans.
• Ensure timely order fulfillment and resolve operational issues affecting customer satisfaction.
• Support management with data-driven insights on efficiency, costs, and profitability.

Reporting & MIS

• Track and analyze production data, efficiency metrics, downtime, and wastage.
• Prepare weekly/monthly reports for senior management.
• Suggest process improvements and investment needs for scaling operations.

Key Skills & Competencies

• Strong knowledge of printing & packaging machinery and processes.
• Leadership and people management skills.
• Ability to manage multiple orders, tight deadlines, and client-specific requirements.
• Problem-solving and decision-making abilities.
• Proficiency in ERP/MIS tools for production tracking and reporting.
• Attention to detail with focus on quality and safety.

Qualifications & Experience

• Graduate in Printing Technology / Packaging Technology / Mechanical / Industrial Engineering preferred.
• 3–15 years of experience in printing & packaging industry, with at least 1 years in a supervisory/managerial role.
• Experience in managing medium-scale operations with a workforce of 50–200.

Compensation

• Competitive salary aligned with industry standards.
• Performance-based incentives.