Operations Manager

Company Description

Epigroww Global is a leading marketing firm specializing in e-commerce strategy and performance. We offer marketing consulting services, product launches, content marketing, and influencer marketing. Our team partners with online-first businesses and those looking to build an online presence to provide expert advice and execution strategies to scale their brands. We are committed to helping our partners achieve exponential growth through tailored strategies and dedicated support.

Role Description

Agency Operations Manager

Key Responsibilities:

Process Optimization & Implementation:

• Develop, implement, and continuously refine operational policies, procedures, and best practices across all agency functions (e.g., project management, creative production, media buying, client services, finance).
• Identify bottlenecks and inefficiencies in workflows and propose data-driven solutions to improve productivity, reduce costs, and enhance overall service delivery.
• Lead initiatives for process automation and the adoption of new technologies/tools to streamline operations.

Resource Planning & Management:

• Oversee comprehensive resource planning, including staffing, capacity management, and talent allocation to ensure projects are adequately resourced and delivered on time and within budget.
• Work closely with HR and leadership on recruitment forecasting, talent development, and fostering a high-performance culture.
• Manage and optimize the utilization of agency resources (human, technological, financial).

Project Governance & Quality Assurance:

• Establish and enforce robust project governance frameworks, ensuring consistent project delivery, quality standards, and adherence to client objectives.
• Monitor key performance indicators (KPIs) related to project efficiency, profitability, and client satisfaction, providing regular reports to senior management.
• Implement quality control measures across all outputs and deliverables.

Financial Management Support:

• Collaborate with the finance team on budgeting, forecasting, and expense management for operational activities.
• Monitor agency profitability, utilization rates, and other financial metrics, identifying areas for improvement.
• Support contract negotiations with vendors and suppliers to ensure cost-effectiveness.

Inter-departmental Coordination & Communication:

• Act as a central point of contact and facilitator for effective communication and collaboration between creative, media, account management, brand solutions, HR, and finance teams.
• Ensure alignment of operational activities with overall business objectives and client strategies.

Technology & Systems Management:

• Oversee the effective use and optimization of agency management software, project management tools, CRM systems, and other operational technologies.
• Evaluate new tools and systems that can enhance efficiency and scalability.

Compliance & Risk Management:

• Ensure all operational processes comply with industry regulations, legal requirements, and company policies.
• Identify potential operational risks and develop mitigation strategies.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Marketing, or a related field. MBA is a plus.
• [Minimum of 7-10] years of progressive experience in an operations management role within an advertising, marketing, or digital agency environment.
• Proven track record of optimizing operational processes, managing resources effectively, and driving efficiency gains.
• Strong understanding of digital marketing, creative production workflows, and agency business models.
• Expert proficiency in project management methodologies (e.g., Agile, Waterfall) and agency management software (e.g., Monday.com, Asana, Workamajig, ClickUp).
• Exceptional leadership and people management skills, with the ability to inspire, motivate, and develop diverse teams.
• Excellent analytical, problem-solving, and decision-making abilities with a data-driven approach.
• Superior written and verbal communication, negotiation, and interpersonal skills.
• Strong financial acumen and experience with budgeting and financial reporting.
• Ability to thrive in a fast-paced, dynamic agency environment and manage multiple priorities simultaneously.
• A proactive, organized, and detail-oriented approach with a commitment to continuous improvement.

Why Join Epigroww Global?

• Be a part of a rapidly growing, global integrated marketing and advertising agency at the forefront of digital transformation.
• Work with a diverse portfolio of leading brands and contribute to impactful, measurable results.
• Collaborate with a passionate, curious, and unified team that values innovation and excellence.
• Opportunity for significant professional growth and development within a supportive environment.
• We foster a culture that champions continuous learning, diversity, inclusion, and a healthy work-life balance.