As a dedicated software engineer with expertise in AI/ML/NLP and Python, you are passionate about creating end-to-end Machine Learning systems. Your role involves collaborating closely with the product development and leadership teams to develop and introduce cutting-edge technology solutions tailored for Customer Support and Back Office applications. Your contributions will play a key role in delivering innovative solutions that meet the needs of our customers and enhance operational efficiency.,
You would be part of the Research team, which supports the strategic and tactical needs of global organizations. The team works on industry research, knowledge management, and quick consulting assignments.,
As the Operations Manager, you will be responsible for developing and implementing operational strategies to ensure that performance, culture, and contact center controls and processes are in line with corporate and client objectives. This role involves working closely with corporate leadership and demands a high level of initiative, sound judgement, and leadership skills.,