Operations Manager

Operations Manager (F&B / QSR)

Mohali

Experience Required: 5 - 8 Years (F&B/QSR/FMCG sector preferred)

Compensation: Best in Industry

Role Overview

We are looking for a proactive, detail-oriented, and experienced Operations Professional to assist our Operations Head in managing the day-to-day functioning of 32+ retail bakery outlets and help streamline the backend and frontline operations. This role is pivotal in ensuring consistent product quality, customer experience, stock movement, staff conduct, and overall outlet efficiency.

Key Responsibilities

Outlet Operations:

• Assist in daily management and operational execution across all outlets.

•Ensure SOP compliance for store-level operations, hygiene, and safety.

•Monitor smooth running of outlets and resolve operational bottlenecks promptly.

Expansion Support:

•Collaborate with the Ops Head on new outlet setup, infrastructure coordination, and staff readiness.

•Conduct feasibility checks and assist in pre-opening activities of upcoming stores.

Product & Inventory Management:

•Monitor inventory levels, product movement, expiry tracking, and minimize wastage.

•Ensure timely product availability, stock rotation, and inventory health.

Sales & Performance Monitoring:

•Track daily/weekly sales trends and analyze deviations.

•Provide inputs on improving sales conversion and operational efficiency.

Customer & Complaint Handling:

•Oversee customer service standards and resolve escalated customer complaints across outlets.

•Implement feedback mechanisms to drive service improvements.

Team & Behavioral Oversight:

•Work closely with outlet teams to ensure discipline, grooming, and professional conduct.

•Support training initiatives to enhance soft skills, product knowledge, and behavioral standards.

Audit & Inspections:

•Conduct random audits across locations stock, staff behavior, cleanliness, branding visibility, etc.

•Share findings and actionable reports with senior management.

Desired Candidate Profile

•Graduate/Postgraduate in Business Management, Hotel Management, or related field.

•58 years of relevant experience in operations (preferably in QSR/F&B/FMCG setup).

•Strong understanding of outlet-level operational controls, inventory management, and sales tracking.

•Excellent interpersonal, communication, and leadership skills.

•Must be flexible and open to travel extensively across India for inspections and audits.

•Ability to multitask, manage pressure, and handle crisis situations proactively.

What We Offer

•Opportunity to work directly with leadership in a high-growth environment.

•Exposure to nationwide operational strategies.

•Performance-based growth path to senior roles.

•A vibrant, team-driven culture that values initiative and operational excellence.

To Apply:

Send your updated CV to careers@nikbakers.com or hr@nikbakers.com