Operations Manager

Job Description: Operations Manager

Department: Operations / Administration

Reports To: CEO/ Coordinates with HR

Location: Mohali- On site

Employment Type: Full-Time

Position Summary

We’re looking for a highly organized and tech-savvy Operations Manager to oversee cross-departmental processes, manage project management systems, and ensure smooth execution of daily operations. The ideal candidate thrives on structure, automation, and accountability — driving efficiency across Media Buying, Business Operations, Finance, HR, and Tech.

This role sits at the center of the company’s execution engine building systems, enforcing processes, and ensuring timely delivery through data-driven decision-making.

Key Responsibilities

1. Process & Systems Management

• Document and maintain SOPs (Standard Operating Procedures) across all departments.
• Create and optimize workflow automations in Notion, Asana, Google Sheets, Zapier, and Make.com.
• Ensure all project boards are standardized, clean, and updated for daily use.
• Implement recurring task structures for daily, weekly, and monthly activities.

2. Task & Delivery Accountability

• Monitor overdue tasks across all departments and ensure timely completion.
• Follow up on critical bottlenecks or delays with department heads.
• Maintain real-time operational visibility for leadership through dashboards.

3. KPI Tracking & Performance Auditing

• Define, monitor, and report KPIs for each department (e.g., ROI for Media Buying, validation timelines, invoice clearance).
• Conduct weekly performance reviews and suggest process improvements.
• Prepare department-level scorecards to track productivity and adherence to goals.

4. Project Management & Automation

• Manage Asana and Notion as central project management tools — maintain task hierarchies, permissions, and automations.
• Oversee integrations between Knack, Sheets, Slack, and Asana using Make.com or Zapier.
• Create automated workflows for reporting, reminders, and status changes.

5. Cross-Department Coordination

• Act as the liaison between Media Buying, Business Ops, Finance, and Tech.
• Ensure seamless handoff of data between teams — from campaign initiation to validation to billing.
• Run weekly operational syncs and document all meeting outcomes and follow-ups.

6. Reporting & Strategic Support

• Prepare weekly and monthly reports on operational performance, campaign activity, and process health.
• Suggest structural improvements or automation opportunities based on trends.
• Work closely with leadership to translate company goals into measurable execution frameworks.

Qualifications

Education:

• MBA in Finance and Marketing or equivalent postgraduate degree.

Experience:

• 3–7 years of experience in operations management, coordination, or business administration roles.
• Proven experience in managing teams, optimizing business processes, and coordinating with HR and external partners.
• Prior exposure to e-commerce, data management, and client coordination will be an added advantage.

Required Skills & Tools Exposure:

Tools

• Notion (documentation & workspace management)
• Asana (project & task management)
• Google Sheets / Excel (reporting & KPI dashboards)
• Make.com / Zapier (automation workflows)
• Slack / Google Workspace (communication & collaboration)

Skills:

• Strong organizational and analytical thinking
• Excellent documentation and communication ability
• Understanding of cross-department workflows in performance marketing or agency setups
• Ability to manage multiple priorities and enforce accountability

Key Competencies

• Systems thinker — builds scalable, repeatable processes
• Highly structured and detail-oriented
• Proactive problem-solver who thrives on efficiency
• Data-driven mindset with operational intuition

Performance KPIs

• 90%+ task completion rate across all departments
• Zero overdue SLA on recurring tasks
• Weekly KPI dashboard updated on time
• All active automations functional with minimal manual dependency

Interested candidates can send your CV's at hr@adquark.io

Job Types: Full-time, Permanent

Work Location: In person