Location: Remote, preferred location in Mumbai Type: Full-Time Expected Start Date : ASAP About Us The Migration Company (TMC) is a dynamic startup specialising in language training and placement for healthcare professionals. With students enrolling from different regions of India and the world, we require a skilled Operations Lead who will be responsible for managing multiple language training programs, coordinating with teachers, the operations team, and clients to ensure smooth execution and high-quality delivery. The Migration Company is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, gender, disability, religion/belief, sexual orientation, or age. Who We Are Looking For We are looking for an Operations Lead who will be the head of TMC’s multi-language training programs while also building the operational foundations of the vertical for scale. The ideal candidate has prior experience managing education, training, or skill development programs and is confident working across internal teams, external vendors, and client partners . This person will be responsible for ensuring that our language training programs run smoothly end-to-end: from handling class inquiries and assigning teachers to coordinating schedules, tracking student feedback, and resolving real-time issues. They will also support business development by customising proposals, launching new training streams, and managing delivery for B2B clients. We are specifically looking for someone highly organised , process-oriented, and proactive, with strong communication skills and the ability to juggle multiple stakeholders across time zones and languages. Experience in managing vendor relationships and client servicing is essential, as is the ability to delegate day-to-day coordination tasks while maintaining final ownership. Key Responsibilities Program & Operations Management ● Own the execution of all TMC language training programs across vendors, internal teaching teams as per language requirements. ● Manage batch schedules, teacher assignments, onboarding workflows, and real-time issue resolution. ● Oversee teacher availability, manage substitutions, and ensure delivery continuity. ● Oversee maintenance and updation of trackers on batch progress, teacher feedback, and student status. Vendor & Team Coordination ● Scope, assess and onboard external language training vendors as per business use cases. ● Serve as the operational point of contact with external language training vendors. ● Monitor performance, resolve escalations, and ensure all deliverables meet agreed standards with vendor partners ● Ensure SOPs, timelines, and escalation protocols are being followed consistently, and client requirements and feedback are communicated to vendor partners. Team Management & Cross-Functional Representation ● Act as the primary representative of the Training vertical with leadership, partnership, and sales teams. ● Manage and lead internal team members, including faculty, operations assistants, and coordinators, ensuring alignment with program goals. ● Facilitate clear communication, coordination, and escalation between internal teams and external stakeholders. Student Engagement & Experience ● Deploy new language programs and customise existing curricula to meet specific client and learner needs. ● Respond to class enquiries and coordinate batch allocation based on learning needs and availability. ● Monitor learner satisfaction and escalate feedback trends to vendors or internal stakeholders. ● Ensure seamless handholding of students through onboarding, rescheduling, and certification phases. Business Development & Client Relationship Management ● Support the sales team in scoping client requirements and customising program proposals. ● Work with B2B clients to coordinate language training delivery as part of contracts or partnerships. ● Maintain ongoing client relationships, share program performance updates, and manage client-specific escalation and resolution. ● Personally oversee enrolment processes, customisation, and program commencement for individual learners and high-value clients. ● Identify opportunities for new programs, languages, or geographies based on market demand. Process & Quality Improvement ● Build, document, and improve internal SOPs for recurring tasks and workflows. ● Track KPIs such as enrollment numbers, retention, satisfaction, and feedback scores. ● Recommend strategic and operational improvements based on real-time data and partner feedback. Qualifications ● Masters degree/postgraduate qualification in any of the fields such as Business Administration, Economics, Social Sciences, Linguistics, etc. ● 4+ years of experience in program operations, client servicing, partnerships, or educational program management. Candidates with experience running language programs/edtech programs are highly desirable. ● Exceptional coordination , multitasking , and stakeholder management skills. ● Excellent verbal and written communication in English ; able to manage cross-cultural, diverse conversations. ● Experience working with international clients and partner organisations. ● Comfortable with task management tool s and collaborative platforms (Notion, Google Workspace Suite, etc.) ● Experience working with vendors or clients in a B2B environment is strongly preferred. ● Knowledge of foreign languages is a plus (German, French, etc.). What We Offer ● Competitive Compensation : An attractive salary package with comprehensive benefits. ● Mission-Driven Work : Contribute to global education and workforce mobility. ● Leadership Role : Drive strategy and execution for a growing vertical. ● Cross-Sector Exposure : Work with vendors, clients, and learners across industries. ● Collaborative Culture : A dynamic, inclusive work environment that encourages teamwork and innovation. Application Process Interested candidates are invited to submit their updated resume with links to any relevant portfolio of work showcasing their previous communications, branding and outreach experience. If selected, professional references will be required. Please apply via LinkedIn or send your applications to hr@themigration.company with the subject line: "Application for Operations Lead" . Applications without the specified subject line will not be considered. Show more Show less