Operations Head

Location: Bangalore
Experience: 8–15 years (FMCG, QSR, Food Manufacturing, or Multi-city Operations preferred)
Department: Operations
Reporting To: Founders

Role Overview

The Operations Head will lead and optimise end-to-end operations for The Betel Leaf Co. across 60+ kitchens, supply chain, inventory, production, hygiene, fulfilment, and automation projects. This role requires a performance-driven leader who can manage scale, ensure operational excellence, maintain hygiene standards, and support rapid national expansion.

Key Responsibilities1. Operations Management & Scalability

• Oversee daily operations across all cloud kitchens, pick-up points, and retail supply channels.
• Drive operational efficiency, SOP adherence, and cost optimisation.
• Lead expansion operations for new cities, new kitchens, and project roll-outs.
• Implement automation and streamline workflows to support scale.

2. Supply Chain & Logistics

• Manage end-to-end procurement, vendor performance, and cost negotiation.
• Ensure strong inbound & outbound logistics across 22+ cities.
• Maintain optimum inventory levels, demand forecasting, and minimal wastage.
• Ensure timely sourcing for exports, GT, and quick commerce.

3. Production & Quality Control

• Oversee production teams ensuring consistent quality, accuracy, and timely output.
• Lead central kitchen automation setup and daily production health checks.
• Monitor process deviations and ensure corrective actions.

4. Hygiene, Food Safety & Compliance

• Implement and audit hygiene standards across all kitchens.
• Drive compliance with FSSAI norms, food handling protocols, and statutory requirements.
• Run periodic training on hygiene & safety for all kitchen and operations staff.

5. Fulfilment & Customer Experience

• Improve delivery TAT, order accuracy, packaging quality, and operational SLAs.
• Coordinate with customer service teams for issue resolution and process improvement.
• Reduce operational complaints through strong root-cause analysis.

6. Data, Reporting & Performance Management

• Own operational KPIs: productivity, wastage, fulfilment rate, cost per order, hygiene scores.
• Build dashboards and reports for management reviews.
• Track weekly, monthly, and quarterly performance metrics.

7. Team Leadership & People Management

• Lead regional managers, kitchen managers, logistics teams, and production supervisors.
• Drive hiring, training, mentoring, and performance evaluation for operations staff.
• Build a culture of discipline, accountability, and continuous improvement.

8. Cross-Functional Collaboration

• Work closely with Supply Chain, Finance, HR, R&D, and Marketing for seamless operations.
• Support new product launches, export operations, and vending machine deployment.

Key Skills & Requirements

• 8–15 years of operations leadership experience in FMCG/QSR/Manufacturing/Cold Chain.
• Strong understanding of multi-city operations, supply chain, and production.
• Experience with automation, process optimisation, and SOP building.
• Excellent problem solving, prioritisation, and crisis management skills.
• Data-driven mindset with strong reporting and analytical abilities.
• Ability to manage large teams with discipline and performance-focus.
• Strong communication skills and an entrepreneurial approach.

Why Join The Betel Leaf Co.?

• Fastest-growing brand in a unique FMCG category.
• Opportunity to build and scale India’s first organised paan ecosystem.
• High ownership, autonomy, and direct impact on nationwide operations.

Job Type: Full-time

Pay: ₹22,677.93 - ₹72,972.92 per month

Work Location: In person