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Operations Head

Operations Head

Finkraft

5 - 10 years

25 - 30 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

service delivery operations management data analysis operational excellence head operations process improvement manager technology customer support json continuous improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Mission: To drive operational excellence, deliver exceptional customer experiences, and optimize processes for efficient service delivery in Finkraft.ai.

Key Responsibilities:

1. Manage customer deliveries, ensuring timely and successful implementation of projects.

2. Coordinate with the Project Manager for customer onboarding and the Customer Support team to ensure seamless customer experiences.

3. Oversee the Data Follow-up team to ensure accurate and timely data analysis and follow-up with clients.

4. Collaborate with the Engineering Manager to understand and address technical requirements for operational processes.

5. Streamline operations, identify areas for improvement, and implement strategies to optimize processes.

6. Foster a culture of continuous improvement, accountability, and teamwork within the Operations department.

Competency Requirements:

1. Strong leadership skills with the ability to motivate and inspire teams.

2. Excellent problem-solving and decision-making abilities.

3. Exceptional organizational and time management skills.

4. Strong interpersonal and communication skills for effective collaboration with cross-functional teams.

5. Proven experience in operations management, preferably in a SaaS or technology-driven environment.

6. Ability to work under pressure and manage multiple priorities in a fast-paced environment.

Scorecard and Key Performance Indicators (KPIs):

1. Customer Delivery Success Rate: Percentage of customer projects delivered successfully and on time.

2. Customer Satisfaction: Measure of customer satisfaction through feedback and ratings.

3. Operational Efficiency: Reduction in operational costs and improved efficiency of processes.

4. Team Performance: Assessment of team productivity, collaboration, and adherence to timelines.

5. Process Improvement Initiatives: Identification and implementation of process improvements to enhance operational effectiveness.

6. Employee Engagement: Measurement of employee satisfaction and engagement within the Operations department.

Mission Outcomes:

1. Ensure exceptional customer experiences and satisfaction.

2. Streamline operations to optimize service delivery and improve efficiency.

3. Foster a culture of continuous improvement and innovation.

4. Drive operational excellence and achieve key performance targets.

Requirements
Bachelors degree in a relevant field; a masters degree is a plus.

2. Proven experience in operations management, preferably in the SaaS or technology industry.

3. Strong leadership skills and the ability to lead and motivate teams.

4. Excellent problem-solving and decision-making abilities.

5. Effective communication and interpersonal skills.

6. Prior experience in managing customer deliveries and cross-functional collaborations.

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Operations Head