Operations Head

The Operations Head (Senior/Junior) is responsible for overseeing daily office operations, ensuring excellent customer service, managing the front office team, and supporting holiday package sales. The role involves handling customer inquiries, coordinating travel bookings, and maintaining smooth office functioning.

Responsibilities:

• Ensure excellent customer service for all holiday inquiries and bookings.
• Maintain strong knowledge of travel destinations and holiday packages.
• Supervise, train, and guide front office staff.
• Handle daily administrative tasks and maintain office standards.
• Support sales by processing bookings and preparing itineraries.
• Prepare daily/weekly reports on bookings, feedback, and operations.

Skills Required:

• Bachelor’s degree or equivalent.
• 1+ year experience in customer service/administration (travel or hospitality preferred).
• Strong communication skills in English & Malayalam.
• Good leadership and team management abilities.
• Proficiency in MS Word and Excel.

Job Type: Full-time

Work Location: In person