Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
The Global Real Estate & Facilities (GREF) team manages the corporate office portfolio and aims to provide a safe, sustainable, and efficient work environment to accommodate growth and enable our client's employees to innovate and delight customers. As an Operational Readiness Senior Analyst, you will play an important role ensuring processes, people, systems, and infrastructure are fully prepared and verified to effectively support operations and deliver expected outcomes. The Operational Readiness Team (ORT) owns and drives this critical state across Amazon GREF, ensuring every implementation meets comprehensive readiness standards before transitioning to business-as-usual (BAU) operations reducing risk, accelerating stability, delivering value. This role involves developing and maintaining operational documentation including SOPs and work instructions while creating and updating process flows, analyzing existing processes and recommending improvements, and maintaining documentation repository and version control that directly contributes to JLL's mission of helping organizations achieve their ambitions through innovative real estate solutions.
What your day-to-day will look like:
Develop and maintain operational documentation including SOPs and work instructions while creating and updating process flows
Analyze existing processes and recommend improvements while maintaining documentation repository and version control for comprehensive readiness standards
Collect and analyze operational data while creating status reports and dashboards for tracking KPIs and metrics across multiple regions
Maintain data accuracy and integrity while assisting in training material development and tracking risk mitigation actions
Coordinate transition activities between project and operations teams while supporting issue resolution and providing administrative support
Monitor progress and implement corrective actions while engaging with stakeholders through excellent communication and presentation skills
Work with multi-workstream processes across different geographies while operating in global environment building trust with diverse team members
Dive deep into data and documentation to support analysis and decision-making while ensuring every implementation meets readiness standards
Required Qualifications:
2+ years' experience in business processes support and analytics with understanding of basic concepts of IT solution delivery and change management
Knowledge of continuous improvement methodology (Lean Six Sigma, etc.) with ability to work with multi-workstream processes across different geographies
Ability to operate in global environment by understanding culture, building trust and engaging with team members sharing different perspectives
Data analysis skills with ability to dive deep into data and documentation to support analysis and decision-making
Excellent communication and presentation skills to effectively engage with stakeholders while monitoring progress and implementing corrective actions
Excellent level of English (mandatory) with other languages as plus for global stakeholder engagement
Excellent computer skills and experience working with Smartsheets, Quip, Word, PowerPoint, Excel, and Asana
Preferred Qualifications:
Experience with Amazon GREF operations or similar corporate real estate and facilities management
Background in operational readiness processes and transition management from project to business-as-usual operations
Knowledge of risk mitigation strategies and issue resolution in multi-regional operational environments
Experience developing training materials and supporting process documentation across diverse teams
Familiarity with comprehensive readiness standards and quality assurance processes for operational implementations
Understanding of corporate office portfolio management and facilities operations support
Location: Onsite
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
