Operation Head

Operation Head – Kalrashukla Classes

This is a high-impact, full-time leadership role based in Mumbai, designed to assist Prof. Shukla

in managing the complexity of Kalrashukla’s classes operations across Mumbai, Pune, and Kanpur.

The Chief of Staff will be responsible for overseeing daily academic operations, managing

faculty and facility coordination, handling students grievances, and acting as a critical bridge

across departments. The role also requires executive support in time management, decision

enablement, finance reporting and project tracking for Prof. Shukla.

Job Location:

Key Responsibilities

1. Staff Oversight

Ensure teaching and non-teaching staff schedules are maintained and disruptions are minimized. Track performance, coordinate substitutions, and oversee onboarding of new staff. Act as the first point of contact for staff issues that require escalation or intervention.

2. Facility & Infrastructure Management

Oversee the smooth functioning of branch infrastructure in Mumbai, Pune, and Kanpur. Coordinate remotely with admin snd teaching staff in Pune and Kanpur; ensure weekly status reports. Flag and resolve urgent facility issues (power, cleanliness, safety, equipment).

3. Feedback & Grievance Systems

Implement structured feedback collection from students and parents at regular intervals. Maintain a grievance log with categorization, resolution timelines, and escalation paths. Ensure grievances are resolved within defined SLAs; flag unresolved cases to Prof. Shukla 

4. Chairman Support

Maintain a single-window dashboard covering operations, staffing, facilities, sales and risks.

Prepare pre-reads for founder meetings and ensure post-meeting follow-ups are executed. Act as a buffer to filter non-strategic matters and enable Prof. Shukla to focus on priorities. Cross-functional Collaboration

Work closely with HR for staffing, discipline, and policy compliance. Coordinate with Sales and

Marketing teams to ensure academic-readiness during peak admissions. Maintain structured

reporting to Prof. Shukla and act as an interface across functions.

Reporting Structure:

Reports directly to Prof. Shukla. Will coordinate functionally with local admin leads and

academic coordinators

Key Skills & Attributes:

● Excellent spoken and written communication (English and Hindi; Marathi preferred)

● High emotional intelligence and people management skills

● Strong time management and prioritization ability

● Operational discipline with high attention to detail

● Proficiency in Google Workspace (Docs, Sheets, Forms, Calendar)

● Self-driven, trustworthy, and aligned to student-first values

Candidate Requirements:

5+ years in operations, academic admin, education leadership, or program management. Based in Mumbai; open to occasional travel to Pune and Kanpur. Strong verbal and written communication; ability to engage across levels. Proactive, highly organized, able to work independently and enforce accountability

Comfortable with spreadsheets, documentation tools, basic CRM and reporting systems

Location:

Success Metrics:

100% coverage of teaching schedule across centers

All critical infra/facility issues resolved within 24–48 hours

90% students grievance resolution within timeline

Founder receives only escalations and strategic inputs, not operational noise.

Educational Requirements:

● Bachelor’s degree required; preference for graduates from top-tier universities or

reputed institutions.

● MBA in Operations/Finance is a strong plus.

● Prior experience in education management, consulting, operations, or EA roles is advantageous.

Shift Time:

6 days WFO only

Note: Only candidates from Mumbai are preferred.